In ordinary learning, work, life, we are the least unfamiliar is the letter, right, the letter is written to the specific recipient of private communication. Do you know how to write a letter to standardize? The following is my collection of service quality commitment letter 9, just for reference, you take a look at it.
Service Quality Commitment Letter Part 1Our company will ensure the daily provision of fresh meat and vegetables, and hereby make the following commitments:
I. Strictly abide by the "People's Republic of China *** and the State Food Safety Law", "People's Republic of China *** and the State Product Quality Law," and other relevant provisions.
Second, resolutely do not provide all kinds of edible meat, vegetables and ingredients supplies that do not meet the requirements of the national food safety standards, and do not adulterate food, adulteration, substandard, substandard products passed off as qualified products.
Third, in accordance with the owner's "Purchase List" required meat, vegetables and designated items delivered to the number of such substances on time to the owner's designated location, strictly in accordance with the number of units required to provide, without the consent of the user unit, shall not be increased or reduced.
Fourth, every day under normal circumstances to send fresh meat, vegetables twice; on call, at any time to provide procurement, and delivered to the designated location; our company must be the owners need fresh meat, vegetables, according to the plan by the time of delivery.
Fifth, in accordance with the owner's requirements at any time to notify our company to purchase a variety of food and other commodities needs, our company must be timely according to the owner's requirements will be delivered to the goods. Our company guarantees fresh edible meat to do: pork and beef have sanitary and epidemic prevention test seal, no water; meat fresh, no odor, no rot, no preservatives to keep fresh, the quality of qualified non-toxic and harmless; poultry fresh, no disease, no water. Vegetables to do: fresh vegetables smooth, crisp and tender, no deterioration and decay, no yellow leaves, no sediment, no weeds, test no pesticide residues, net vegetables to ? % above.
Sixth, the owner can supply our meat, vegetables from time to time sampling sent to the health quarantine department. If meat and vegetables have health and quality problems, the inspection fee will be borne by our company, and bear the corresponding responsibility for breach of contract.
VII, I ensure that the ingredients to ensure the health and safety of qualified supplies, and resolutely do not provide damaged bags, production date marking ambiguous, fake or shoddy or do not meet the statutory requirements of the ingredients. I Division to provide the specified goods shelf life to arrive at the owner's location has ? months or more.
VIII. Strengthen the health management of distribution personnel, distribution personnel to maintain good personal hygiene, wear clean work clothes and hats, do not keep long nails, do not paint nail polish, do not wear jewelry, keep hands clean, and hold health documents.
Nine, regularly or irregularly on the delivery of food transport vehicles for cleaning and disinfection management, to keep the vehicle clean, no odor, to prevent pollution.
Our company in line with the "protection of food safety, enjoy a happy life," the principle of good quality and reputation for development, customer-centric, to ensure that we do honest and trustworthy operators.
Commitment: xxxx
Service Quality Commitment Part 2If my company can win the bid for this project, my company will strictly abide by the tender and the contract made by the commitments, strictly fulfill the obligations and responsibilities of the contract, and combined with the actual situation, careful maintenance, quality and quantity to complete the maintenance and management tasks. Here I would like to make the following commitments:
1, comply with relevant laws and regulations.
2, to ensure that the maintenance and management of green space to meet the quality standards of the first-class maintenance and management of gardening in Tianjin.
3, maintenance and management units need to do a good job of replanting seedlings, dead seedlings and residual seedlings cleaned up in a timely manner, and in accordance with the standards and requirements for replanting, timely maintenance management.
4, greening seedlings are damaged, Party B must provide a damage report, A and B to determine the responsibility, Party B only bear its responsibility for the scope of the damage repair costs; such as Party B does not submit a damage report in time, then all the cost of repair by Party B.
5, according to the contract price package labor, package materials, package machinery and equipment (20 days after signing the contract, machinery and equipment verified by the owner, if we can not provide equipment on time, the owner has the right to terminate the contract, the responsibility is borne by us), package contracting period, package quality, package security.
6, the owner of the green management and maintenance of the task of the corresponding funds to our side, our side according to the owner's management requirements and standards for the organization of management and maintenance work, and accept the owner's guidance, supervision and inspection and acceptance.
7, according to the state regulations should be paid by our various costs, has been included in the contract price, delivered by us to the relevant departments.
8, the owner of the monthly personnel situation of our irregular spot checks, such as rectification still does not meet the requirements of our deductions can be dealt with, the number of people less than 90% of the number of requirements, deductions of 5% of the month's maintenance fee, less than 80% of the deduction of 10%, and so on.
9, the establishment and sound construction quality inspection system, strict process management, good quality inspection and records of hidden works.
10, the establishment of a quality accountability system, responsible for the construction quality of greening projects. The project is a greening maintenance project, our company is a first-class qualification enterprise for urban landscaping and greening, fully capable of this project, if our company won the bid, no external subcontracting.
11, in accordance with the maintenance of technical standards and contractual agreements, inspection and quarantine of seedlings and other materials.
12, the establishment and improvement of the project's organizational structure, clear personnel responsibilities. By the project manager is responsible for the establishment and operation of the project quality assurance system; co-ordinate the project quality plan and the arrangement of related work, carry out quality education, to ensure
The company's systems are normal.
13, we consciously accept the owner, the masses and the supervision and management of the relevant departments during the maintenance period.
(1) We unconditionally obey the owner's organization of some surprise tasks and inspection activities, on time, according to the standard, according to the requirements of the work assigned. Such as in the inspection activities, due to the maintenance work is not in place to cause the inspection project failed, deduct one month maintenance funds, the second consecutive inspection work due to the maintenance is not in place to cause the inspection of the project failed, the owner has the right to unilaterally terminate the maintenance contract, and we are subject to a fine of 5% of the winning bid price processing.
(2) we must respond positively and accept the supervision and inspection of the city leaders, if criticized by the city leaders, the investigation found that the situation is true, the month of greening maintenance assessment depending on the severity of the circumstances to be fined; resulting in a bad impact, the owner has the right to unilaterally terminate the contract.
(3) We must accept the supervision of the general public at any time, anywhere, if the public complaints, the investigation found that the situation is true, the month of greening maintenance assessment depending on the severity of the circumstances to be fined; resulting in a bad influence, the owner has the right to unilaterally terminate the contract.
14, the implementation of the process we will be based on the terms of the contract, the performance of various duties, such as found in our organization measures are not appropriate, the plan is not implemented, management is not strict, green maintenance implementation program listed in the personnel, machinery and equipment and the actual site does not match, resulting in the quality of green maintenance does not meet the standard, the month of assessment grade for poor, but also agreed to by the contract poor standard deduction of fines for liquidated damages; If the situation is serious, the owner has the right to unilaterally terminate the contract.
15, we undertake the management and maintenance of the content of this contract, according to the number of people actually on duty to the relevant departments to apply for employment procedures, employee labor insurance procedures and temporary residence permit procedures. Arrange the accommodation and education management of the subordinate staff.
16, we must implement safe production and fire safety measures, we are required by the owner to buy uniform uniform uniforms or reflective cuffs for the workers on duty, to solve the problem of highway safety operations. When carrying out maintenance operations, we will be responsible for the safe operation. If any accident occurs, we will be responsible for handling the accident and bear all the expenses.
17, we should strictly abide by national laws and regulations, and do a good job of comprehensive management of social security. Shall not violate the provisions of national laws and regulations. If our employees have illegal and disorderly behavior, we bear all the economic and legal responsibility.
18, in the contract period, due to national construction needs to requisition or the owner side management needs to adjust the Party B custody of green lots, we will obey the overall situation, take the initiative to coordinate with the owner for the relevant procedures, and accordingly reduce the contracted area and funds.
The owner will not be responsible for the economic loss caused by this.
19. If we stop working without any reason, the owner has the right to deduct the maintenance payment according to the degree of loss, and has the right to ask us to pay liquidated damages equal to 5% of the total contract price. If the work stops without reason for a total of 7 days, the owner has the right to unilaterally terminate the contract.
20, we cooperate with the owner to do a good job of landscaping publicity, supervision, education of the public to comply with the relevant provisions of the management of landscaping and with the health and cleanliness.
21, in line with the water supply planning and technical conditions, the owner can assist us in accordance with the actual need for green maintenance of special water supply, but the labor costs, material costs paid by us. Maintenance of the water required during the period (including sewage charges) borne by us, and by us directly to the water supply department to pay.
22, choose the excellent maintenance team, and according to the law and sign a labor contract with them, pay workers' wages on time, and never default on the wages of civil workers.
23, held weekly engineering meeting, chaired by the supervisor, the owner and the project manager to participate. Through the engineering meeting of this system to improve the construction and supervision, the owner of the relationship between the coordination of the construction process of various issues to ensure the smooth progress of the project.
24, held a regular meeting of the project manager will be submitted to the owner of the weekly work report and the next week's work plan, in the report will explain in detail the progress of the project, in the plan in detail progress, materials, labor, equipment, funds and other details of the plan.
Service Quality Commitment Part 3_______________________ As an affiliate service provider of Xuchang City Home Home Network Service Co., Ltd, we pledge to strictly abide by the following service commitments:
1.
2. Strictly in accordance with the agreement of the service process and norms of the heterogeneous alliance enterprises, timely service for customers to bring, after the completion of the service is not allowed to private transactions, should be timely to the Xuchang City, home services network center to feedback on the results of the service.
3. The full-time service personnel who come to the door for customer service must be neatly dressed and generous.
4. When you come to the door for customer service, you must be allowed by the owner to enter the room. The service process should be warm, thoughtful, meticulous, accurate, error-free, up to standard, in place. Patiently explain to customers or explain the relevant matters, speak kindly, polite language, do not damage the residents of the facilities of the goods; after the completion of the service, clean up the service site, restore the original appearance, and consciously maintain the unit and the Xuchang City, the image of the family service network center.
5. The products or services brought to customers do not violate national laws.
6. Bring services to customers, strictly in accordance with the prescribed prices or charges, not indiscriminate charging or demanding, receiving gifts and so on.
7. Violation of the above commitments, the unit and the relevant personnel will understand the due punishment and compensation (including other legal duties) after the verification of customer complaints.
Service Quality Commitment Part 4Bidding unit: ××××
If my unit can win the bid, my unit to make the following commitments:
First, with the owner to coordinate management measures after winning the bid, my unit will be from the plan management, technical quality management, fund management and other aspects of the owner to actively cooperate with their main measures:
(1) Selection of outstanding construction team, and Sign labor contracts with them according to law, pay workers' wages on time, and never default on the wages of civil workers.
(2) The project engineering department will be responsible for submitting the overall schedule network plan to the owner, and actively assist the owner in determining the professional subcontracting teams and suppliers of the entry and exit and intermediate handover, with the owner to reasonably solve the vertical transportation equipment, construction of water, electricity, material storage, site division, etc.
(2) The project engineering department will be responsible for submitting the overall schedule network plan to the owner.
(3) Monthly construction progress plan, labor plan and material entry plan, reviewed by the supervisor and reported to the owner for finalization of the board.
(4) weekly engineering meeting, chaired by the superintendent, the owner and the project manager to participate. Through the engineering meeting of this system to improve the construction and supervision, the owner of the relationship between the coordination of the construction process of various issues to ensure the smooth progress of the project.
(5) held a regular meeting of the project will be submitted to the owner of the weekly work report and the next week's work plan, in the report will detail the progress of the project, in the plan in detail progress, materials, labor, equipment, funds and other details of the plan.
(6) Do a good job of construction diary, record the number of workers employed on site for each type of work and the use of machinery, the number of materials shipped to the site, as well as the weather conditions every day, and will be placed in the office of the site, so that the owner can access at any time.
(7) Pay full attention to the owner's instructions, site management personnel at any time in writing to record the owner's instructions, and be implemented.
Second, quality, safety and after-sales service:
Consciously accept the use of the owner, supervisory units and the relevant management of the construction project construction quality, safety and other supervision and inspection, and timely correction of the problems raised in the inspection. In the quality (including warranty), safety to make the following commitments:
(1) according to the law to obtain the appropriate level of qualification certificates, and in its qualification level permitted within the scope of the contracting project. Do not subcontract or illegal subcontracting works.
(2) Establish a quality responsibility system and be responsible for the construction quality of the building works.
(3) Construct in accordance with the engineering design drawings and construction technical standards, do not modify the engineering design without authorization, and do not cut corners. In the construction process, if you find any errors in the design documents and drawings, you will make timely comments and suggestions.
(4) establish and improve the construction quality inspection system, strict process management, and make good quality inspection and record of hidden works.
(5) establish and improve the education and training system, strengthen the education and training of workers; without education and training or assessment of unqualified personnel, not on duty.
(6) according to law to fulfill the quality of construction works warranty obligations.
(7) The main person in charge of the unit's overall responsibility for production safety according to law. Establish and improve the production safety responsibility system and production safety education and training system, the development of production safety rules and regulations and operating procedures, to ensure that the unit of production safety conditions required for the investment of funds, regular and special safety inspections of the construction works undertaken, and make a good record of safety inspections.
(8) The project leader by obtaining the appropriate licensing qualifications to serve as a person responsible for the safe construction of construction projects, the implementation of the production safety responsibility system, production safety rules and regulations and operating procedures, to ensure the effective use of production safety costs, and according to the characteristics of the project to organize the development of safe construction measures to eliminate hidden safety accidents, timely and truthful reporting of production safety accidents.
(9) The establishment of production safety management organization, with full-time production safety management personnel. Full-time production safety management personnel are responsible for on-site supervision and inspection of production safety. Discover the hidden danger of safety accidents, timely report to the project manager and the production safety management organization; to illegal command, illegal operation, immediately stop.
(10) According to different construction stages and the surrounding environment and seasonal and climatic changes, the construction site to take appropriate safety construction measures. If the construction site is temporarily suspended, do a good job of site protection. Set up the office and living area of the construction site separately from the operation area and keep a safe distance; the site selection of the office and living area meets the safety requirements. Employees' meals, drinking water and resting places comply with hygiene standards. Not in the building has not been completed to set up staff group quarters.
(11) in the construction site to establish a fire safety responsibility system, to determine the person responsible for fire safety, the development of fire, electricity, the use of flammable and explosive materials, such as fire safety management system and operating procedures, set up fire escapes, fire fighting water sources, equipped with fire fighting equipment and fire fighting facilities and set up a conspicuous sign at the entrance to the construction site.
(12) operators to comply with the mandatory standards for safe construction, regulations and operating procedures, the correct use of safety protection gear, machinery and equipment.
(13) Procurement, rental with production (manufacturing) license, product certification of safety protective gear, machinery and equipment, construction equipment and accessories, and check before entering the construction site.
(14) for managers and operators at least once a year for production safety education and training, their education and training is recorded in the individual work files. For construction sites engaged in hazardous operations for accidental injury insurance.
(15) engineering equipment within one year if there are quality problems, the company will be free of charge for maintenance and replacement;
(16) project operation for ten years, such as equipment failure, in the receipt of the user's phone call to the scene within 24 hours for repair and processing;
(17) the stable operation of the project for a lifetime of tracking services.
Commitment: ××××
× year × month × day
Service Quality Commitment Part 5______ Limited:
The company responds fully to the construction of the project bidding documents, bid evaluation methods and bidding Q&A and other documents of all the contents and requirements of the project such as contracting by the company won the contract, our company is willing to make the following solemn commitments:
p> 1, the quality of the project: to ensure that a qualified grade; if the completion of the acceptance does not meet the qualified grade, voluntarily deducted 2% of the settlement price of the project as liquidated damages.
2, the duration: to ensure that x months to complete. Because of our reasons for delaying the construction period voluntarily accept the total contract cost of 0.1 ‰ / day of the fine, the total amount of fines does not exceed 5% of the total cost of the contract. If the total construction period is delayed for more than 20 calendar days due to our reasons, you may terminate the contract unilaterally and replace the construction unit after the approval of higher authorities.
3, safety and civilized construction: to ensure that no general and above safety accidents, civilized construction of Zhongshan City, the provisions of civilized site of the qualified standard.
4, the registered constructor and the site management personnel listed in the tender to ensure the presence of the post, otherwise 500 yuan / (people.) to the contractor to pay default. Day) to pay liquidated damages to the contractor.
5. The warranty period of the project will be executed according to paragraph x of Article x of the bidding document of this project.
6. After checking, the bill of quantities provided by your organization has included all the construction contents stipulated in the bidding documents, and the quantity of works has been verified correctly. My company promises: if my company won the bid, according to the provisions of the bidding documents to sign the construction contract; if there are wrong items and omissions, all the responsibility by my company.
7, such as our company won the bid, to ensure that in accordance with the requirements of the Municipal Transaction Center for the relevant record-keeping procedures and pay the construction engineering transaction service fees.
Hereby promise!
Commitment unit (official seal):
Date:
Service Quality Commitment Part 6In order to improve the quality of passenger service, enhance the level of service, enhance the awareness of the service, and vigorously create a passenger first, home away from home, `service atmosphere, and effectively grasp the work of the democratic evaluation of political style and conduct of the work of civilized lines, civilized service car, civilized crew, we solemnly commit ourselves to the community and the general travelers as follows:
The company has been awarded the tender to guarantee that the construction project transaction service fees in accordance with the City Transaction Center for the record. The majority of travelers committed to the following:
First, based on their own duties, starting with me. Consciously use civilized language, think of the traveler's thoughts, urgent travelers, to maintain corporate image, comply with the duties of the post, care for the travelers out of the theme, the implementation of the "five heart service": a warm attitude, generous instrument, civilized demeanor, so that the traveler feels smooth; two is the integrity of the business, high-quality service, so that the traveler feels enthusiastic; three is a reminder of the service, safe driving, so that travelers feel service, safe driving, so that travelers feel at ease, four is to think differently, serious and meticulous, so that travelers feel sincere; five is the car looks clean and tidy, keep the car in good condition, so that travelers feel comfortable.
Second, integrity management, quality service. Strictly in the operation of the "six no", that is: not pouring passengers, not bullying, not private line operation, not rude to customers, not strong super strong will not be rude to customers; according to the provisions of the line operation, according to the provisions of the station stops, not out of the station soliciting, soliciting along the street; on the way to the failure or accident, can not continue to drive, and actively take measures to organize passengers to change; During the work period, the use of civilized language, amiable attitude, smiling service, warm and generous in the process of service, courteous treatment of passengers, respect for passengers' religious beliefs and ethnic customs, do not quarrel with passengers, and patiently answer passenger inquiries; station check the end of the end of the ticket, the steward in accordance with the bill of accounts counting the number of passengers, to avoid omission of the ride.
Third, production safety, everyone is responsible. We will strictly implement the "one job, two responsibilities" to grasp the "source", grasp the "seed", to do the prevention in the first, to ensure that the management of the front, strict
Do a good job on the way up and down the passenger "Three goods" check blocking work, all-round elimination of potential accidents; in the vehicle operation is strictly prohibited with the driver, passenger gossip, is strictly prohibited to do things unrelated to work, the driver's unauthorized operation of the behavior of supervision and reporting to ensure the safety of the vehicle.
We adhere to the "satisfaction from me", the "love of business, love of transport and I add glory to the traffic" service initiatives, the implementation of specific service positions, the implementation of civilization, and strive to create a safe, clean, beautiful, civilized, hygienic, comfortable work and ride!
These are the most important and most important of all, and they are the most important of all.
The above commitment, the community and the majority of travelers to monitor, I implore you to put forward valuable advice on our work, so that we can do more detailed service work in the future, more practical, more thoughtful, for the construction of a harmonious and affluent new Zhongwei, to create a civilized and harmonious new traffic to make our due contribution.
If there is a violation, voluntarily accept the higher management and the company's handling of the comments.
Complaints Reporting Tel: 0955-7011916
Affiliated companies: Car No.
Commitment:
December 25, 2000
Service Quality Commitment Letter Part 7Article 1: Basic Terms
1.2 I am now engaged in the company's manufacturing department in the production of production positions, and submit to the Workshop work arrangement and dispatch;
1.3 In order to ensure the quality of my processing, manufacturing and installation of products and the production process of quality assurance related work requirements, the company has disclosed to me the company's relevant quality management regulations, operating procedures.
1.4 The company will publish the relevant quality management regulations and operating procedures on the company's oa office network, are considered to have been disclosed to me, I promise to strictly comply with. and maintenance of production tools and equipment;
2.2 Continuously study and improve their own technical level, management awareness and quality awareness;
2.3 Obedience to the leadership of the temporary work arrangements, quality and quantity and on time to complete the arrangements of the production (installation) tasks;
2.4 Timely feedback to the leadership, communication of the production (installation) process of the problems encountered in the production (installation), in particular, the quality of the problem, and take positive measures to deal with it. and take positive measures to deal with them.
Article 3 violation of the commitment to accountability
3.1 of the commitment to the violation of any of the contents of the second will be the company's products (installation) quality of the consequences of irreparable loss, I have fully understood, so I promise: to ensure that the product (installation) quality process and results are responsible for.
3.2 If there is a violation of any of the contents of the second article of this commitment, I agree to deal with the company's requirements as follows:
3.2.1 Immediately rework and rectification;
3.2.2 Work stoppage for introspection, the period of work stoppage according to the treatment of leave;
3.2.3 According to the company's relevant quality management provisions of the penalty;
3.2.4 According to the decision of the quality accident treatment of punishment;
3.2.4 By Quality Accident Handling Decision;
3.2.5 Transfer, demotion, salary reduction;
3.2.6 Termination of labor contract, dismissal.
Article 4 Others
4.1 The provisions of this Undertaking are valid for all the time I am employed by the Company.
4.2 I have fully understood
this Undertaking.
Signature:
Month and Year
Service Quality Commitment Letter Part 8If we are fortunate enough to be awarded the tender for this project, we will strictly abide by the promises made in this tender and the contract, and will strictly fulfill the obligations and responsibilities of the contract. We will strictly fulfill our obligations and responsibilities under the contract. We will win your company's trust by our good faith. Our company would like to make the following special commitment:
I. Compliance with relevant laws and regulations.
Second, strictly in accordance with the drawings and the relevant design and construction specifications for the careful construction, to ensure the realization of the design intent, to achieve the high quality of the community's use of the effect.
Third, according to the contract to determine the duration of the scientific arrangements, carefully organized to ensure quality and quantity to complete the construction tasks, on time to complete the acceptance and delivery of use.
Fourth, to ensure that my company to provide flowers and plants is a first-class products, protection measures: seedlings must be selected seedlings rod diameter thick and strong, developed roots and whiskers, branches and leaves, no pests and diseases, tree beautiful, specifications in line with the requirements. Turf selection of good growth, dense and uniform, color and lustre first-class, no dead, no weeds, height neat, no pests and diseases.
Fifth, accept your company and the supervision of the supervision side of the supervision, inspection, strengthen the contact with all parties, coordination, and timely resolution of various problems in the construction.
Six, free for your company to train a number of garden management, nursing staff.
VII, to provide quality and timely warranty service, to ensure that the warranty period to arrange for adequate maintenance, caregivers 24 hours responsible for the maintenance and care of landscaping.
Thank you again for the opportunity to cooperate with your company, I wish both sides a happy cooperation!
Guangxi ** garden construction engineering limited liability company
2OO4 years * month * day
Service Quality Commitment Part 9First, to maintain indoor and outdoor hygiene and cleanliness without pollution.
Second, food service units must obtain a food service license to operate, and hanging on the wall; employees with personal health certificates on duty.
Third, strictly food and food ingredients imported, set up a special person, fixed-point procurement, procurement of food and raw materials are to the supplier to obtain the relevant documents, do not purchase, processing and sales of toxic, harmful, fake and shoddy food. Strict implementation of the food in and out of the account system, incoming and outgoing special person in charge, and strict control of food. Purchase of food and raw materials, 100% of the rate of documentation, food in and out of the warehouse acceptance rate of 100%, in and out of the goods account record rate of 100%.
Fourth, the purchase of meat and poultry and their products, set up a person in charge, animal quarantine certificate request rate of 100%. Do not buy sick, poisoned or dead or unknown cause of death of livestock and animals and other animals and their products.
Fifth, the use of food additives to set up a person responsible for 100% of the purchase of food additives in line with health standards, and to the supplier to obtain the relevant documents; fixed-point storage, strictly in accordance with the standards for the use of purchases and the use of timely and well-documented. Do not use non-food additives to process food.
Six, food and drink utensils in strict accordance with the cleaning and disinfection of food and drink utensils operating procedures, 100% to achieve a meal a disinfection; cooking utensils, utensils, wash after use, keep clean.
Seven, to ensure that no major food safety incidents during the Spring Festival.
Responsible unit (seal): Lingang District Health Supervision responsible for: (signature, handprints) Year Month