One, to follow the principle that the customer is God

Beauty salon in the business process, the quality and service first as the business philosophy, to have a long-term goal to develop the market. "The existence of the cause is to meet the needs of customers!" To understand that customer consumption habits are constantly changing, in order to let customers have a sense of freshness, as operators to always seize the customer's psychology.

Only we meet the needs of customers, retaining guests, so that the salon can operate. We have to the best service attitude, the best products to attract more customers, and customers to establish a better relationship. So that the beauty salon customers will be more and more.

Two, the quality of the operator and the ability of the high and low

Modern salon managers should not only have professional business knowledge, strong organizational skills, but also have a comprehensive quality of various aspects, can do it alone. To deal with the relationship with the staff, to have a detailed understanding of each employee, to achieve a full understanding and communication with each employee. Only by cultivating high-quality staff, it is possible to win the market.

Three, improve the communication between beauticians and customers

A customer is not willing to walk into your salon, may want to consider your salon's decoration design and your salon's reputation situation. If your salon has done a lot of publicity, then there are bound to be a lot of customers coming in for the experience.

It all depends on the salon's ability to communicate with customers. If some salons have the best beauticians, but they don't know how to communicate with their customers, they can't understand their customers' true thoughts, and thus a series of problems will arise. This shows that it is an important strategy for beauticians to understand their clients and communicate with them.

Extended Information

Grooming

1, employees should pay attention to grooming.

2. Employees must wear uniforms, number plates and uniformly prescribed hairpins to work. Work clothes must be kept clean and neat.

3, employees must wear light makeup before going to work, during the shift to maintain a natural face, smile, generous, dignified and confident professional image.

4, employees are not allowed to wear hand jewelry (such as bracelets, bangles, rings, etc.). Not allowed to keep long nails, not allowed to paint nail polish. To customer service, must wear a clean mask.

5, employees at work are not allowed to snuggle up to the walls, counters, are not allowed to have in front of the customer face picking teeth, pulling out ears, yawning or loud noise and other indecent behavior.

6. Employees are not allowed to eat odoriferous food (such as garlic, etc.) at work; they are not allowed to eat snacks or do private work (such as laundry, knitting, knitting small toys, etc.); and they are not allowed to eat breakfast or dinner in the work area (excluding the staff canteen).

Speech and demeanor

1, employees should always use standard Mandarin at work (except for special customer groups).

2, promote civilized language, customer service, prohibit the use of service taboo.

3, employees and customers to talk to the attitude should be kind, consciously control the voice, tone should be smooth. Such as meeting with customers, to take the initiative to make way; with customers walking, should let the customer first; in the tea to the customer to send water, the cup should be placed in the upper right corner of the customer's seat.

4, the staff work to receive customers or answer the phone, must be in accordance with the club's prescribed procedures and words to carry out the work. Not allowed to speak in front of the customer some damage to the image of the club language.

5, employees treat customers with questions and requests, to listen carefully, patiently explain, answer the question, should be reported in a timely manner.