Five-star: ★★★★★ China's foreign-related tourism[3] hotels are divided into five grades, namely, one-star, two-star, three-star, four-star, five-star, and the higher the star, the higher the grade of the hotel. The classification of hotel star level is based on the hotel's architecture, decoration, facilities and equipment and management, service level. Specific evaluation methods in accordance with the National Tourism Administration issued by the facilities and equipment evaluation standards, facilities and equipment maintenance evaluation standards, cleanliness and hygiene evaluation standards, guest opinion evaluation standards and other implementation. Five-star tourism-related hotels should have the basic conditions are summarized as follows:

[Edit Paragraph](1) The overall basic requirements of the hotel

1, the hotel's functionality is reasonably divided into convenient and safe use of facilities. 2, the hotel indoor and outdoor decoration of high-grade, architectural and decorative selection of luxury materials. 3, the hotel's internal public **** information graphic symbols in line with LB/AT001 standards. 4. There is a central air-conditioning system. 5. There is a background sound system. 6, with five-star hotels compatible with the computer management system.

[Edit](2) The basic requirements of the hotel reception hall

1, the reception hall is spacious, luxuriously decorated and well lit. 2, with the size of the hotel, five-star compatible with the total service desk, the total service desk in English and Chinese signs, subsection set up reception, inquiries, checkout, 24-hour staff on duty. 3、Provide message service, one-time bill checkout service, credit card service, and 24-hour foreign currency exchange service. 4, the main service desk to provide hotel services promotional items, hotel price lists, Chinese and English city traffic maps, national tourist traffic maps, the city and the introduction of national tourist attractions, a variety of transportation schedules, newspapers and magazines. 5、It can directly accept domestic and international room reservations for 8 hours, with the hotel and the guests open the safe at the same time, set up the doorman to answer the door, a full-time baggage handler, the duty manager, the lobby manager. 6, in the non-operating area to set up guest resting place, provide in-store search service and arrange cab service, foyer and the main public **** area with disabled access ramp, equipped with wheelchairs. 7, at least 2 foreign languages to provide services (English is the necessary language), the switchboard at least 3 foreign languages to provide services (English is the necessary language), a variety of instructions and services with text at least in English and Chinese at the same time.

[Edit Paragraph](3) Basic requirements for guest rooms

1, at least 40 rooms (suites) available for rent, 70% of the area of the rooms (excluding bathrooms and corridors) of not less than 20 square meters, at least 5 openings of the luxury suites with rooms for the disabled. 2, the rooms are luxuriously decorated with luxurious upholstered beds, writing desks, closets and racks, coffee tables, chairs, bedside tables, bedside lamps, and other facilities, including a bedside table, a bedside table, a bedside lamp, and a bedside table. Bedside tables, bedside lamps, table lamps, floor lamps, full-length mirrors, luggage racks and other high-level supporting furniture. 3、Bathroom with luxury building materials to decorate the floor, wall, ceiling, with good exhaust facilities, 110/220V power outlets, telephone vice, hair dryer and weighing scale. Installation of high-grade toilet. Dressing table, bathtub with shower head, with shower curtain, drying rope, 24 hours supply of hot and cold water. 4, there are direct-dial domestic and international telephone, color television, audio equipment, and closed-circuit television system, broadcasting no less than 16 channels, self-organized programs at least 2 channels, but also has more than two kinds of foreign-language satellite television channels for the convenience of foreign tourists. 5、There are stationery supplies matching with five-star, provide open-night bed service, provide hot and cold drinking water and ice 24 hours a day, provide tea or coffee free of charge, micro-bar in the guest room, provide Chinese and western breakfast 24 hours a day, and meal delivery service for regular meals. 6、Wake-up service, message service, wet and dry cleaning of clothes, ironing and mending service, shoeshine service. 7、Rooms and bathrooms are fully organized every day, bed sheets and pillowcases are changed daily, and room supplies and consumables are replenished every day.

[Edit Paragraph](4) Catering Basic Requirements

1, there is a reasonable layout, luxurious decoration of the Chinese restaurant, at least 2 flavors of Chinese food. 2, there is a reasonable layout, luxurious decoration of the Western restaurant, with a special Western kitchen. 2, there is a reasonable layout, the Western restaurant, with a special Western kitchen. 3, there is a unique and unique, with a special Western style. 3, there is a unique, elegant style of the cafe, can provide buffet breakfast, Western-style meals. 4, there are appropriate small banquet halls, closed bar room. 5、The supervisor, foreman and waiter of the restaurant and bar can provide services in English. 6、The kitchen cold food room and pastry room are independently divided, with sufficient cooling equipment, air sterilization facilities in the cold food room, isolation of the roughing room from the operating room, sufficient cold storage, and special facilities for placing temporary garbage and keeping it closed.

[Edit Paragraph] (E) the basic requirements of the public **** area

1, there are enough parking lots, there are enough high-quality passenger elevators, car box decoration high-grade, and service elevators. 2, there are public telephones, and the city phone book. 3, there are men and women separated from the public **** bathroom. 4, there are shopping malls, selling travel daily necessities, tourist souvenirs, handicrafts and other commodities. 5、There is a business center, which sells stamps, sends letters, handles telegrams, telexes, faxes, photocopies, international long-distance telephone calls, domestic baggage check-in, and develops film. Typing service is also available. 6. There is an infirmary. 7、Provide ticket service for transportation, movies and plays, and visits. 8、Provide sightseeing service in the city. 9. There are special lines for emergency power supply and emergency lighting.

Five-star hotel rating standards

6.5 Five-star

a. Functional division is reasonable; b. Facilities are easy to use and safe.

6.5.2

The interior and exterior decoration is made of high-grade and luxurious materials, with exquisite craftsmanship and outstanding style.
6.5.3

The graphic symbols of public ****information in the hotel are in line with LB/Tool.

6.5.4

There is a centralized air conditioning (except for villa-style resorts), and the ventilation of each area is good. 6.5.5 There is a computerized management system appropriate to the star level of the hotel. 6.5.6 Background music system.

6.5.7

Anteroom a. Spacious area, and reception capacity; b. Luxurious atmosphere, unique style, elegant decorations, color coordination, sufficient light; c. With the size of the hotel, the star level of the general service desk; d. The general service desk with Chinese and English signs, sub-sections of the set up of the reception, inquiries, billing, 24h staff on duty, e. Provide message service. f. Provide a one-time general billing service. g. Provide a one-time general billing service. h. Provide a one-time general billing system. i. Provide a one-time general billing system, and the hotel star level of the system. j. Provide a one-time general billing system, and the hotel star level of the system. k; f. Provide one-time billing service (except commodities); g. Provide credit card service; h. Provide foreign currency exchange service at 18h; i. Provide hotel service items, hotel price list, Chinese and English traffic map of the city, the national tourist traffic map, the city and the country's tourist attractions, all kinds of transportation schedules, and newspapers and magazines that are suitable for the guests at the hotel at the main service desk; j. Accept domestic and international room reservations directly at 18h. Domestic and international room reservations, and can book other domestic hotel rooms k. Hotel and guests at the same time to open the safe for valuables. Safe deposit box location security, hidden, to protect the privacy of the guests; l. Set up a doorman to meet the staff, 18h to welcome the guests; m. Set up a full-time baggage handler, a special luggage car, 24h to provide luggage services. There is a small luggage storage, n. Duty manager, 24h reception of guests, o. Lobby manager, 18h in the front lobby service; p. In the non-operating area with guest resting place; q. Provide in-store search service; r. Provide valet booking and arrangement of rental car services; s. Foyer and the main public **** area with disabled access ramps, equipped with wheelchairs. There are restrooms or toilets for the disabled, and special services can be provided for the disabled; t. At least two foreign languages (English is the required language) can be used to provide services. A variety of instructions and services with the text at least in English and Chinese at the same time; u. Switchboard at least 3 foreign languages (English is the required language) to provide telephone services for guests.

6.5.8

Guest rooms a. At least 40 (sets) of rooms available for rent; b. 70% of the area of the guest room (excluding bathrooms and corridors) is not less than 20 square meters; c. Luxurious decoration, luxury upholstered beds, writing desks, closets and racks, coffee tables, chairs or simple sofas, bedside tables, bedside lamps, table lamps, floor lamps, full-length mirrors, luggage racks and other high-grade furniture. Matching furniture. The interior is covered with high-quality carpets, or high-quality wooden floors. Adopt area lighting and good illumination for the purpose; d. There is a bathroom, equipped with high-grade flush toilet, dressing table (equipped with basin, dressing mirror), bathtub with shower head (can be without shower head if there is a separate shower cubicle), equipped with shower curtains, clothesline. Effective anti-slip measures are taken. The bathroom is decorated with luxurious building materials for floors and walls, with elegant and soft colors, and with zoned lighting and good illumination for the purpose. There is a good exhaust system, 110/220V power outlet, and a telephone extension. Equipped with hair dryer and weighing scale. 24h supply of cold and hot water. e. There are telephones that can directly dial domestic and international long-distance. Instructions for use and a city telephone directory are available next to the telephone; f. Color television sets, audio equipment, and closed-circuit television broadcasting system. There are no less than 16 broadcasting channels, including satellite TV programs or self-organized programs, with channel instructions and program listings. The broadcasting content should be in accordance with the regulations of the Chinese government. Self-organized programs at least 2 channels, not less than 2 times a day broadcasting, the end of the evening broadcasting time is not earlier than 1:00 a.m.; g. With very effective noise prevention and soundproofing measures; h. There are internal curtains and external blackout curtains; i. There are single rooms; j. There are suites; k. There are deluxe suites of at least 5 rooms; l. There are rooms for the disabled, the equipment in the room to meet the general requirements of the disabled living; m. There are rooms for the disabled, the room equipment can meet the general requirements of the disabled life; m. There are rooms with the same level of quality as the hotel itself; n. There are rooms for the disabled. ...there are stationery supplies appropriate to the star rating of the hotel itself. There are hotel service guide, price list, accommodation regulations, the city's tourist attractions, the city's tourist traffic map, and newspapers and magazines appropriate to the guests; n Lu guest rooms, bathrooms are fully cleaned once a day, daily change of bed linen and pillowcases, guest supplies and consumables to replenish complete, and at the request of the guests at any time to enter the room to clean and tidy up and replenish the guest supplies and consumables; o. Provide open-night bed service, place good night card, flowers or Giveaways; p. 24h to provide hot and cold drinking water and ice and free tea or coffee; q. Guest rooms are equipped with a mini-bar (including a small refrigerator), provide sufficient drinks, and in the appropriate location to place spirits, with drinking utensils and wine lists; r. Guests will be meeting in the room, can be provided on request with additional chairs and tea service; s. Wake-up call service; t. Provide a message service; u. Provide clothing dry cleaning, wet washing, Fee ironing and repair services, can be returned to the guests within 24h. 18h to provide emergency service; v. Delivery menu and beverage list, 24h to provide Chinese and Western breakfast, meals delivery service. Delivery of food varieties not less than 10 kinds of dishes, beverage varieties not less than 8 kinds of sweet varieties not less than 6 kinds of food varieties, can be hung outside the door of the delivery sign; w. Provide shoe shine service.

6.5.9

Restaurants and bars a. The total number of seats and the capacity of the guest room reception is appropriate b. There is a reasonable layout, luxurious decoration of the Chinese restaurant. Can provide at least 2 flavors of Chinese food. The end of the dinner guests order time is not earlier than 22:00; c. Reasonable layout, luxurious decorations, elegant senior Western-style restaurant, equipped with a special Western-style room; d. A unique, elegant, reasonably located coffee shop (simple Western-style restaurant). Can provide buffet breakfast, Western-style meals. Café (or there is a restaurant) operating hours of not less than 18h and have clear business hours; e. There is an appropriate amount of banquets single room or small banquet hall. It can provide Chinese and Western banquet services; f. There is a reasonably located, elegantly decorated, distinctive, independent and closed bar; g. Supervisors, ushers and waiters of the restaurant and bar can provide services in fluent English. The restaurant and bar can provide services in at least three foreign languages (English is a required language).

6.5.10

Kitchen a. Reasonable location, layout and science, to ensure that the food route is short and does not intersect with other public **** area; b. Walls full of ceramic tiles, with non-slip materials full floor, ceiling; c. Cold dishes, pasta asked independent separation, there are enough cold air equipment. Cold food room with air disinfection facilities; d. Roughing room and operating room isolation, operating room temperature is appropriate, air-conditioning supply should be more adequate than the guest room; e. Sufficient cold storage; f. Reasonable location of the dishwashing room; g. Special placement of temporary garbage facilities and to keep it closed; h. Between the kitchen and the dining room, there is a sound insulation, heat insulation and odor isolation of the role of the entry and exit of the separate spring doors; i. Effective measures to eliminate flies, flies, wasps and other pests. i. Effective measures are taken to eliminate mosquitoes, flies, wasps and other pests.

6.5.11

Public **** area a. Parking (underground parking lot or parking building); b. There are enough high-quality passenger elevators, car decoration elegant, and service elevators; c. Public telephones, and equipped with a telephone book; d. There are men and women separated from the public **** restrooms; e. There are shopping malls, the sale of daily necessities for travelers, travel souvenirs, crafts and other goods; f. There is a commercial business, and equipped with a book of the city; d. There are men and women separate public **** toilet; e. Shopping mall, selling travel daily necessities, tourist souvenirs, crafts and other goods; f. There is a commercial business, and the sale of travelers' daily necessities, travelers' souvenirs, crafts and other goods. Commodities; f. Business center, selling stamps, sending letters, handling telegrams, telexes, faxes, photocopies, international long-distance telephone calls, domestic baggage check-in, film processing, etc.. Provide typing and other services; g. Have a medical clinic; h. Provide ticket services for transportation, film and theater, visits, etc.; i. Provide sightseeing services in the city; j. Have a special line for emergency power supply and emergency lighting.

6.5.12

Selected items (***78 items, at least 35 items) 6.5.12.1 guest rooms (10 items) a. Guest rooms can be audio-visual equipment to provide the possibility of billing and other query services, voicemail service; b. Bathroom drinking water system; c. Not less than 50% of the guest room bathroom shower and bathtub separate; d. Not less than 50% of the guest room bathroom wet and dry areas; d. Not less than 50% of the guest room bathroom wet and dry areas; e. Not less than 50% of the guest room bathroom wet and dry areas; f. Provide emergency power lines and emergency lighting. 50% of the guest room bathroom wet and dry areas separate (with independent dressing room); e. All suites are divided for the master and visiting guests to use the bathroom; f. Set up a business floor, you can check in on the floor for registration and departure procedures, the floor for guests to use the business center and resting place; g. Business floor of the guest room has a fax or e-mail receiving and dispatching equipment; h. Provide guests with a free in-store dollar line paging service; i. 24h 24h paging services; i. Provide voice mail service; ii. h. Provide free in-store paging service for guests; i. Provide laundry expediting service 24h; j. Entrusting service (golden key service). 6.5.12.2 Restaurants and bars (8 items) a. Lobby bar; b. Professional tea room; c. Foreign restaurants other than western restaurants with special kitchens; d. Bakery; e. Flavors; f. Large banquet halls for formal banquets of at least 200 people with special banquet kitchens; g. At least 10 restaurants with different flavors (except for large and small banquet halls); h. 24-hour business hours; i. Free in-house paging service; j. Delegation service (golden key service). ... a restaurant open 24 hours a day. 6.5.12.3 Business facilities and services (5 items) a. Provision of international Internet service, with a transmission rate of not less than 64 kbit/s; b. Enclosed telephone booths (at least 2); c. Negotiation room (at least 10 people); d. Provision of translation, interpretation and full-time secretarial services; e. Library (at least 1,000 books). 6.5.12.4 Conference facilities (10 items) a. A dedicated conference hall with a minimum capacity of 200 persons, with checkroom b. At least 2 small conference rooms c. Simultaneous interpretation facilities (at least 4 languages); d. Teleconferencing facilities; e. On-site audio-visual rebroadcasting system; f. Rental of computers and computer projectors, general film projectors, slide projectors, video recorders, document shredders, and other equipment; and g. A computer and computer projector for rental. shredder, g. A dedicated copy room with adequate copier equipment; h. Modern electronic printing and binding equipment; i. A photographic film processing room; j. An exhibition hall of at least 5,000 square meters. 6.5.12.5 Public **** and Health Recreation Facilities (42 items). a. Dance halls; b. Karaoke halls or KTV rooms (at least 4) c. Game rooms; d. Chess and chess rooms; e. Movie theaters; f. Regular dance performances; g. Multi-functional halls capable of providing services such as meetings, luncheons, cocktail receptions, etc., and doubling up as a concert hall or dance hall; h. Gymnasiums; i. Massage rooms; j. Saunas; k. Steam baths; l. Surfing baths; m. Solarium; n. Indoor swimming pools (with water surface area of at least 40 square meters); o. Swimming pools (with water surface area of at least 40 square meters). p. Swimming pools (with water surface area of at least 10 square meters). q. Swimming pools (with water surface area of at least 10 square meters). r. Swimming pools with water surface area of at least 10 square meters). n. Indoor swimming pool (water surface area at least 40 square meters), o. Outdoor swimming pool (water surface area at least l00 square meters); p. Tennis court; q. Bowling room (at least 4 lanes); r. Climbing room; s. Squash room; t. Billiard room; u. Multi-functional integrated fitness and massaging machine; v. Electronic simulated golf course; w. Golf driving range; x. Golf course (at least 9 holes), y. Racing track; aa. Racecourse; ab. Shooting range; ac. Archery range; ad. Simulated amusement arcade; ge. Table tennis room; af. Ice skating rink; ag. Outdoor skiing area; ah. Self-use beachfront; ai. Scuba diving; aj. Sea surfing; ak. Fishing; ai. Hairdressing salon, am. Boutique; an. Independent bookstore; ao. Independent florist; ap. Babysitting and children's recreation room. 6.5.12.6 Security facilities (3 items) a. Electronic card locks; b. Safe for valuables in guest rooms; c. Self-powered generator system.

[Edit Paragraph](F) Service Quality Requirements

7.1 Basic Principles of Service 7.1.1 Treat guests equally, regardless of race, ethnicity, country, rich or poor, affinity, and don't judge people by their appearance. 7.1.2 To guests polite, warm, friendly. 7.1.3 Be honest and fair to customers. 7.1.4 Respect national customs, do not harm national dignity. 7.1.5 Abide by national laws and regulations, and protect the legitimate rights and interests of guests. 7.2 Basic service requirements 7.2.1 Grooming requirements a. Service personnel grooming dignified, generous, neat. Service personnel should wear a license, in line with the requirements of the post; b. Service personnel should be natural expression, kind, friendly, and advocate service with a smile. 7.2.2 Demeanor and posture requirements for civilized demeanor, posture, active service, in line with job specifications. 7.2.3 Language requirements a. Language should be civilized, polite, concise, clear; b. Promote the speaking of Putonghua; c. The problem raised by the guests can not be solved, should be explained patiently, not to push and cope. 2.4 service business capacity and skills requirements service personnel should have the appropriate business knowledge and skills, and can be skillfully applied. 3 service quality assurance system has adapted to the operation of the hotel, an effective set of management system and operating standards, inspection, supervision and processing measures.

[Edit Paragraph](7) Selected items

(***78 items, at least 35 items, the more items, the more upscale the hotel) guest rooms (10 items) 1, guest rooms can be audio-visual equipment to provide billing and other visual query services, provide language mailbox services. 2, the bathroom has a drinking water system. 3, not less than 50% of the guest room bathroom shower and bathtub separately. 4、Not less than 50% of the guest room bathrooms are divided into wet and dry areas. 5、All suites are divided into bathrooms for masters and visitors. 6, set up a business floor, you can check in on the floor registration and departure procedures, the floor for guests to use the business center and rest place. 7、The rooms on the business floor are equipped with facilities for sending and receiving faxes or e-mails. 8、Provide guests with free in-store wireless paging service. 9, 24 hours to provide laundry expedited service. 10、Commissioning service. Restaurants and Bars (8 items) 1、There is a lobby bar. 2、There is a professional tea room. 3、There are foreign restaurants other than western restaurants with specialized kitchens. 4、There is a Bakery. 5、There is a flavor restaurant. 6、There is a large banquet hall that can accommodate at least 200 people for formal banquets, equipped with a specialized banquet kitchen. 7, there are at least 10 different flavors of the restaurant (except for large and small banquet halls). 8、There are restaurants that are open 24 hours. Business facilities and services (5 items) 1. Provide international Internet service with a transmission speed of not less than 64kbit/s. 2. Closed telephone rooms (at least 2). 3、Negotiation room (at least 10 persons). 4、Provide translation, interpretation and full-time secretarial services. 5、Library (at least 1,000 books). Conference facilities (10 items) 1, with a special conference hall that can accommodate at least 200 people, with checkroom. 2、At least 2 small meeting rooms are available. 3. Simultaneous interpretation facilities are available (at least 4 languages). 4、Teleconferencing facilities. 5. On-site audio-visual broadcasting system. 6. There are computers and computer projectors, ordinary film projectors, slide projectors, video recorders and document shredders available for rental. 7. There is a special copy room and sufficient copier equipment. 8. Modern electronic printing and binding equipment. 9, there are photographic film processing room. 10, at least 5,000 square meters of exhibition hall. Public **** and health and recreation facilities (42 items) 1, dance halls 2, karaoke halls or KTV rooms (at least 4) 3, game rooms. 4, Chess room. 5, Movie theater. 6, Regular singing and dancing performances. 7, Multi-functional hall, able to provide meetings, cold lunches, cocktail receptions and other services and doubling as a cabaret and dance hall. 8. Gymnasium. 9, Massage room. 10、Sauna bath. 11, steam bath. 12、Surfing bath. 13, Solarium. 14、Indoor swimming pool (water area of at least 40 square meters). 15、Outdoor swimming pool (water area at least 100 square meters). 16、Tennis court. 17, Bowling room (at least 4 lanes). 18, Climbing practice room. 19, Squash room. 20、Billiard room. 21、Multi-functional comprehensive fitness massage brace. 22、Electronic simulation golf course. 23, Golf driving range. 24、Golf course (at least 9 holes). 25、Racing track. 26、Park. 27, Racecourse. 28, Shooting range. 29, Archery range. 30, Real-world simulation amusement park. 31, Table tennis room. 32, Skating rink. 33, Outdoor skiing area. 34, Self-use seaside bathing area. 35, Diving. 36, Sea surfing. 37, Fishing. 38, Beauty salon. 39, Boutique. 40, Independent bookstore. 41, Independent flower store. 42, Baby-sitting and children's recreation room. Security facilities (3 items) 1、Electronic card door lock. 2. Insurance of valuables in guest rooms. 3、Self-power generation system.