In catering business, in order to improve customer satisfaction, we must first understand the customer's experience of your products, including the experience of dishes, environment and service. After all, to improve customer satisfaction, we should take customer experience as the basis and standard, and we should not talk to ourselves, let alone be blind and confident. Moreover, even if your business is good now, when you try to improve customer satisfaction, you can't play without customer experience.
Second, constantly strengthen the reasons for customer choice.
Customers like to eat in the store for two reasons, either because they are upset, because you really cook delicious food, or because they are distracted, because your environment or service touches customers' emotions. No matter which point, we should combine our own catering positioning and constantly strengthen the reasons for customers' choice. Only in this way can we effectively improve customer satisfaction and make money.
3. Providing customers with quality products and services is the core of improving customer satisfaction and avoiding over-marketing.
Cooking and providing high-quality products and services are always the essence and foundation, and also the core of improving customer satisfaction. Without these two foundations, relying on excessive marketing will undoubtedly bring great harm to its own brand, and at best, it will only bring "tourists" who punch in. Just like some online celebrity restaurants, customers will basically come once and will not come again. After all, everyone is not stupid and will not spend money to buy it for themselves.