Recently, some netizens reported on Weibo that the first store of Xibei Youmian Village in Shenzhen forced to charge 5 yuan for tea seats. Xibei apologized in the comment area through its official Weibo and said that it would refund the tea seats. fee.

On June 8, in response to this matter, the Shenzhen Municipal Administration for Market Regulation issued a notice on its official Weibo.

Let’s first look at the ins and outs of the matter

One store in Shenzhen, Xibei, forcibly charged tea fees

Market Supervision and Administration Bureau: Rectification

Recently, some netizens posted on Weibo saying that after purchasing at a Shenzhen store of "Xibei Noodle Village", they discovered at checkout that the store charged 5 yuan per person for tartary buckwheat tea. The bill posted on Weibo showed that five people were charged a total of 25 yuan for tea. When posting, the above-mentioned netizen said, "You will be charged whether you drink or not. The waiter said it was stipulated by Mr. Jia," and posted @西北莹面村's official Weibo.

In response, Xibei Youmian Village left a message on Weibo saying, "I'm sorry to make you feel bad. Please send me a private message with the editor's contact information and we will contact the store to refund you the tea place. "

In response to this incident, on June 8, the Shenzhen Municipal Administration for Market Regulation issued a notice on Weibo stating that Xibei Youmian Village charged tea (seat) fees posted by netizens on Weibo. The complaint is being refunded and the company is required to conduct comprehensive self-examination and rectification.

It is worth noting that on April 20, 2018, the official Weibo of Xibei Youmian Village responded to the provisions of the "Hunan Province Consumer Rights and Interests Protection Regulations" that prohibit charging or charging meal fees in disguise, "In the internal information system, the system's default action of automatically charging tea table fees has been cancelled, and the system's default action of automatically charging tea table fees has been cancelled. Instead, the customer orders and the settlement is based on the actual order."

In fact, most stores now charge a tea table fee

But is this fee reasonable?

Can I refund if I don’t drink tea?

Most consumers don’t know that it can be waived

Why is the tea fee levied? Is it reasonable? Most consumers are unclear. One of the pregnant mothers said that she went out for lunch with her family one weekend. Because she was pregnant and the baby was too young to drink tea, only her husband drank a total of 18 yuan of tea.

Legal experts said

It is illegal to forcefully charge tea fees!

Legal experts said that in accordance with the provisions of Article 26 of the "Consumer Rights and Interests Protection Law", it is illegal for operators to forcefully charge tea fees.

Article 26 of the "Consumer Rights and Interests Protection Law" states that if operators use standard clauses in business activities, they should draw consumers' attention to the quantity, quality, and price of goods or services in a conspicuous manner. Or fees, performance deadlines and methods, safety precautions and risk warnings, after-sales services, civil liability and other content that has a significant interest in consumers, and explain them according to the requirements of consumers.

Operators shall not exclude or limit consumer rights, reduce or exempt operators from responsibilities, or increase consumer responsibilities through standard terms, notices, statements, store notices, etc., which are unfair and unfair to consumers. Reasonable regulations do not allow the use of formal clauses and technical means to force transactions. If the format terms, notices, statements, store notices, etc. contain the contents listed in the preceding paragraph, their contents are invalid.

However

There are also different opinions

"It is recommended to clearly mark the price, but do not force it to be charged. It is up to consumers to decide whether they need to buy it." Some people in the catering industry suggested .

As to whether it is legal and reasonable

Many people said they don’t know

Some people think it is normal operation

You can get more information if you give 5 yuan. Good service

Said it is acceptable

Some netizens also said

This illegal tea fee

is not acceptable and should be cancelled.