There are many cases of failure in opening a revolving small hot pot, such as the cup was drunk by the customer as chrysanthemum tea, and the bill of 251 yuan was as follows:

1. The cup was drunk by the customer as chrysanthemum tea

In a restaurant, a table of guests was having dinner, and after serving metapenaeus ensis to the guests, the waiter at the counter served them a hand-washing cup as usual. The waiter didn't tell the guest the purpose of the water, just said, "Please enjoy your meal, sir" and left.

a guest saw several chrysanthemums floating on the water and thought it was chrysanthemum tea, so he drank it all at once.

when the guests were explaining to the guest, they were heard by the waiter who was serving food. The waiter couldn't help laughing, which made the guest blush.

comment: the waiter didn't explain the use of the water cup when serving, which was dereliction of duty. Secondly, it is taboo to laugh when customers make jokes and make customers lose face. If I'm a customer, I'll lose face here and be laughed at by the waiter. Will I come again next time?

to protect the customer's face, we must keep in mind in the service.

2. The bill of 251 yuan

Several guests were dining in the restaurant. When checking out, the waiter at the counter came to the table with the bill and simply said to the guests, "Sir, 251 yuan." The guest was very unhappy when he heard this sentence, so he reminded the waiter, "Is it a mistake?" After a quick check, the waiter said to the guest again, "Yes, it's 251." This made the guest angry and complained to the restaurant manager.

Comments: There are taboos about numbers in some places, for example, Cantonese people like 6 and 8 but don't like 4, and Shanghainese don't like 13 o'clock. When the waiter saw that the bill was 251 yuan, he said there was nothing wrong with 251, but 251 was still a curse.

The customer clearly reminded the waiter whether the calculation was wrong. The waiter should put it another way: "Sir, I spent 251 yuan today." Sometimes saving trouble leads to unnecessary disputes.

3. Redo thick soup

In the western restaurant of an upscale hotel, a guest was entertaining a friend. When the thick soup was served, the guest tasted it. I told the waiter that I was an expert in western food, and I could taste that the soup was not right and not hot, so I asked to redo it.

The waiter apologized to the guest and took the soup back to the kitchen. After a while, the soup was served again, and the chef followed.

When the guest was satisfied with the redone soup, the chef suddenly said, "To tell you the truth, this is the soup you just tasted, but it's a little hot. It can be seen that you don't understand western food at all, and you are a complete layman! " The guest was furious.

comments: customers call themselves experts, which may be a bit exaggerated. The waiter and the chef know that the other is a layman and should not say it directly to his face. The customer asked the soup to be redone. If there is something wrong with the food, you can directly explain it. Since we take it back and do it again, we should let things go smoothly. Although the chef's practice is Japanese, it has offended a room full of guests. The reputation of the restaurant has also deteriorated.

4. Hands-free service

Two guests were dining in a fancy restaurant in the international airport of a big city. I saw the mess of cups and plates in the restaurant, and it took a long time for the waiter to come and clean it up slowly. When the guest asked her what she had to drink, the waiter reported seven or eight kinds at once, and it was too late to listen.

Then the guests saw the waiters chatting, but no one asked them what service they needed.

the guests waited for half an hour before asking the waiter why there was no one to serve them. Unexpectedly, the waiter said, "Why don't you raise your hands? How do we know you need service without raising our hands? " Guests can only complain angrily and leave.

comment: which is more popular, active service or passive service? Only when customers order it can someone serve it, or a high-end restaurant! I believe that no guest is satisfied with such service. But also confidently said that if you don't raise your hand, how can you know that you want to serve, and there will be repeat customers.

5. A cup of soup and a big bowl of soup

Several guests from Guangdong went to a hotel in another city for dinner. After taking the menu, the guest found that the pricing unit of soup is "cup". Guangzhou people like to drink soup, so they asked the waiter to change it to a big bowl of soup. The waiter replied, "No, it is stipulated here that one cup is sold." As it happens, the manager here is known by the guests, so he changed to a big bowl of soup. However, the guest rudely criticized, "If you are an unknown guest, can you also serve a big bowl of soup?"

comments: the requirements of customers' joint efforts should be met as much as possible, rather than being inflexible. A cup of soup is for sale, and so is a big bowl of soup. If the customer needs it, the waiter can be flexible. If the price is not good, then you can ask the foreman or the kitchen. It's not solved until the manager comes at last, and it also offends customers. Why bother?