A star-rated hotel is an accommodation facility assessed by the National (provincial) Tourism Bureau that can provide catering and related services to tourists by night. According to different habits, it is also called a hotel, hotel, hotel, hostel, guesthouse, resort, club, building, center, etc. It is necessary to achieve certain conditions and a certain scale. The star rating obtained shows that all buildings, facilities and services of the hotel are at the same level.
according to the "Chinese people's * * and national star hotel evaluation standards", hotels are divided into five standards: one-star to five-star. The star rating is symbolized by a gold-plated pentagram, with one pentagram representing one star, two pentagrams representing two stars, three pentagrams representing three stars, four pentagrams representing four stars, five pentagrams representing five stars, and five platinum pentagrams representing five stars. The minimum is one star, and the maximum is platinum five star. The higher the star rating, the higher the level of tourist hotels.
Extended information:
1. The layout of the one-star hotel is basically reasonable, which is convenient for the normal activities of guests in the hotel. The graphic symbols of public information conform to GB/T11111.1 and GB/T11111.2. The provisions of the. There are heating and refrigeration equipment suitable for the local climate, and all areas are well ventilated. Facilities and equipment shall be well maintained to be neat, hygienic and effective. All kinds of instructions and service words should be expressed in both Chinese and English at least. Able to provide services in English.
2. The layout of the two-star hotel is basically reasonable, which is convenient for the normal activities of the guests in the hotel. There are heating and refrigeration equipment suitable for the local climate, and all areas are well ventilated. The facilities and equipment shall be well maintained to be neat, hygienic and effective. All kinds of instructions and service words should be expressed in both Chinese and English at least.
able to provide services in English. The main service desk is located in a prominent position in the front hall, decorated, well lit and marked in Chinese and English; Front desk receptionist provides reception, inquiry, checkout and message service in Mandarin 24 hours a day;
3. The three-star hotel
has a reasonable layout, which is convenient for guests to move in the hotel. The indication label is clear, air conditioning facilities are available, and all areas are well ventilated, with appropriate temperature and humidity. Have a computer management system suitable for this star. Facilities and equipment shall be well maintained and used safely, so as to be neat, hygienic and effective. The management system is sound, consistent with the hotel scale and star rating. All kinds of instructions and service words should be expressed in both Chinese and English at least. Each guest service area can provide services in Mandarin and English.
3. Four-star
hotels have reasonable layout and functional division, and facilities are convenient and safe to use. The interior and exterior decoration adopts high-grade materials, exquisite craftsmanship and outstanding style. There is central air conditioning (except villa resort hotel), and all areas are well ventilated. Have a computer management system suitable for this star. There is a public audio relay system; The background music is suitable in tune and volume, and the sound quality is good.
the facilities and equipment shall be well maintained, free from noise, clean, hygienic and effective. The management system is sound, consistent with the hotel scale and star rating. All kinds of instructions and service words should be expressed in both Chinese and English at least. Can provide services in Mandarin and English, and can provide services in a second foreign language if necessary.
4. Five-star
hotels have reasonable layout and functional division, and facilities are convenient and safe to use. The interior and exterior decoration adopts high-grade materials, exquisite craftsmanship and outstanding style. The indication signs are clear, practical and beautiful, and the graphic symbols of public information conform to GB/T11111.1 and GB/T11111.2.
there is central air conditioning (except villa resort hotel), and all areas are well ventilated. Have a computer management system suitable for this star. There is a public audio relay system; The background music is suitable in tune and volume, and the sound quality is good.
the facilities and equipment shall be well maintained, free from noise, complete, neat and effective. The management system is sound, consistent with the hotel scale and star rating. All kinds of instructions and service words should be expressed in both Chinese and English at least. Can provide services in Mandarin and English, and can provide services in a second foreign language if necessary.
5. Platinum five-star
Five-star hotel qualification for more than two years. Geographical location in the downtown business district or bustling area, the traffic is extremely convenient. The architectural theme is distinct and the appearance is unique, which is helpful to establish the image of a tourist destination.
the internal functional layout and decoration can be combined with the local history, culture and natural environment, and the theme atmosphere can be properly expressed and set off. Besides the magnificent porch and entrance, the overall atmosphere of the hotel is extremely luxurious. All kinds of facilities are fully equipped with first-class quality; There is an automatic temperature and humidity control system in the main area of the hotel.
there is a special service area for the executive floor with reasonable location, complete functions, elegant taste and gorgeous decoration, which provides at least 24-hour butler service to the executive floor.
Chinese government network-the evaluation standard of Chinese people's * * * and national star hotels.