Chinese food greeter

1. Hierarchical relationship

Direct superior: restaurant foreman

2. Job requirements

1. Have a high school education or above and be able to serve guests in a foreign language.

2. Be familiar with the characteristics of the restaurant, understand the catering service facilities of the hotel, and have certain public relations and social knowledge.

3. Good language skills, clear speech, sensitive reflection and strong communication skills.

4. Good health, dignified appearance and good temperament.

III. Job responsibilities

Responsible for the reception of dining guests, accepting guests' reservations and implementing them, understanding and collecting guests' suggestions and opinions, and feeding them back to the foreman in time, so as to establish the image of quality service of the hotel with standardized services.

1. Obey the arrangement of the restaurant foreman, strictly abide by the rules and regulations stipulated by the hotel and the department, and complete the tasks assigned by the superior on time and in good quality.

2. Attend the pre-shift meeting on time every day and listen to the task assigned by the foreman, so as to understand the booking situation on that day and make good preparations.

3. Before meals, check the operation status of lighting equipment, air conditioner and background music, and provide warranty in time when problems are found to ensure normal operation.

4. During business hours, greet guests enthusiastically and actively, and guide them to the reserved table or the table that the guests are satisfied with.

5. Do a good job of evacuating guests during the peak business hours, or take guests to other restaurants, and do a good job of explaining them. Communicate with restaurant waiters at any time and cooperate closely to let guests eat as soon as possible.

6. Understand the guests' eating habits and hobbies, memorize the names and positions of regulars and VIPs, and strive for the guests to come again.

7. Answer guests' questions about food and hotel facilities, collect guests' opinions and complaints, and report to the foreman in time.

8. do a good job in the statistics of the number of diners and operating income and the shift change.

9. Take part in the pre-meal preparation and post-meal finishing work, and do a good job in cleaning and hygiene.

11. Complete other work assigned by the foreman.

11, grasp the guest's situation, accept the guest's reservation, and arrange to stay in Taiwan.