guidelines for epidemic prevention and control of tourism industry in Conghua District

In order to achieve the goal of "safety, order, high quality, high efficiency and civilization" in holiday tourism market and create a good tourism market environment, these guidelines are formulated in accordance with the spirit of national, provincial, municipal and district holiday work instructions and deployment requirements, combined with the actual work of tourism industry in our district.

(1) Tourist attractions and resorts

1. Formulate and implement a tourist flow control plan, strictly follow the requirements of "limited, reserved and peak-shifting", and enter the park by online reservation, and control the number of tourists received not to exceed 75% of the maximum carrying capacity.

2. Organize staff and consumers to strictly implement normal prevention and control measures such as code scanning (including checking travel trajectory, temperature measurement and wearing masks). Implement the real-name registration of personnel, and arrange tourists to enter the park according to the online real-name registration system in different time periods and intervals.

3. The tourist service center should place publicity materials for the prevention and control of COVID-19, distribute them to citizens and tourists free of charge, and remind tourists of the precautions for epidemic prevention and control during the tour through websites, WeChat WeChat official account, signboards, radio and electronic display screens.

4. Do a good job in sanitation and disinfection of tourist service centers, ticket purchase windows, entrances and exits, sightseeing trails, observation decks, toilets, parking lots and other public places in the scenic spot, ventilate and clean the enclosed buildings, amusement equipment and dining places in the scenic spot, and keep facilities such as hand washing and spraying in normal operation. Do a good job in the classification of garbage in scenic spots.

5. Strengthen the patrol inspection and guidance management of the entrances and exits of tourist attractions, main passages, important visiting points, rest restaurants and other areas where people are likely to gather, keep the distance between people, and prevent tourists from crowding and gathering; If necessary, measures such as closing scenic spots and diverting tourists should be taken to ensure the safety of tourists.

(Two-star hotels and homestays (refer to other hotels or lodging industries)

1. Strengthen the management of public places of hotels and homestays, control the gathering of people in the lobby or lobby, strictly implement the normal prevention and control measures such as code scanning (including checking the travel trajectory, temperature measurement, wearing masks, etc.), do a good job in the health examination of employees and residents through the "Suikang" applet, and implement the real-name registration and information filling system. Implement employee protection and epidemic prevention and control training, and staff must strictly wash their hands and disinfect and wear masks at all times.

2. Implement the ventilation and disinfection and hygiene management system in guest rooms, and strictly implement "one guest for one disinfection" for daily necessities in guest rooms; During the epidemic period, it is suggested to stop the use of air conditioning and ventilation system, and try to use direct window ventilation, at least three times a day, at least 1 hour each time; Regularly focus on disinfection of public areas such as restaurants, public facilities such as elevator buttons, air-conditioning facilities such as kitchens and filters, sanitary ware such as hot water systems and mops, and the periphery of non-enclosed sewage pump wells.

3. Restaurants should sterilize the recycled tableware at high temperature, advocate public chopsticks and spoons, increase the table spacing between restaurants and tea rooms, carry out group and mass dinners and banquets, advocate no more than 11 people at each table, guide consumers to order in moderation, and put an end to waste.

4. The hot spring facilities are subject to reservation service and real-name registration. During the operation of the hot spring pool, fresh hot spring water is constantly replenished, and regular disinfection work is carried out.

5. Do a good job in safety inspection of elevators, boilers and other special equipment, and ensure food procurement, storage and processing, especially employees who come into contact with imported frozen meat products and aquatic products, must wear gloves and masks to ensure food safety.

6. Improve the emergency plan for epidemic prevention and control, and report to the tourism authorities in time for receiving group guests with more than 51 people; Once the suspected patient is found, it is necessary to arrange the suspected patient to wait in the temporary isolation room and report it to the three-person team for on-site treatment.

(3 travel agencies and online travel enterprises

1. To understand and master the epidemic prevention and control situation of tourist destinations and tourist sources, epidemic prevention and control and safety measures should be implemented in all aspects of attracting, organizing and receiving tourists, and the fuse mechanism should be implemented. Once the tourist destination is listed as a medium-high risk area, the team that has not set out must immediately cancel or change the travel itinerary.

2. Tourism teams that are already in high-risk areas must suspend their local tourism activities. When fever occurs in the tour group's itinerary, the whole group will suspend the itinerary, observe on the spot, report the situation to the local disease prevention and control center, cooperate with the health department to investigate and observe the fever patients in isolation, and determine whether other people will continue the itinerary according to the opinions of the health department.

3. Do a good job in collecting tourists' information before departure and checking before departure, reasonably determine the number of teams, advocate small-scale tourism teams, arrange tourists to sit in groups as far as possible when leaving the group, and the vacancy rate of tourist chartered cars should not be less than 25% to prevent people from gathering.

4. The tour guide should remind tourists of the prevention and control in the process of taking the bus, checking in, purchasing tickets, sightseeing and dining, and guide them to wear masks scientifically, keep a safe distance and do personal protection.

5. Travel agency enterprises should strengthen the management of business premises, improve the epidemic prevention and control plan and emergency plan, do a good job in sanitation, disinfection and ventilation of the premises, equip with epidemic prevention materials, strengthen the health management of employees, establish employee health records, conduct daily temperature tests, and timely grasp the health status and travel trajectory of employees.

all tourism enterprises should strictly implement the system of special person on duty and information reporting, maintain sufficient emergency power, ensure smooth communication and information channels, and ensure that when emergencies occur, they can "connect, catch up and do it". It is necessary to strengthen daily inspections and supervision and inspection, and promptly urge rectification of problems found in inspections; In case of epidemic emergencies and safety accidents, the relevant information should be reported to the District Cultural and Sports Bureau and local government departments in a timely manner according to the regulations.

The Industrial Tourism Section of Conghua District Wenguang Tourism and Sports Bureau is responsible for the interpretation of these guidelines. Contact: Pan Brown Ling, Tel: 87922116.