Front Office Manager Job Responsibilities (12)
In today's society, job responsibilities play an increasingly large role in the development of job responsibilities to help improve the internal competitive vigor and improve work efficiency. I believe that many friends are very distressed about the development of job responsibilities, the following is my carefully organized front office manager job responsibilities, welcome to learn and reference, I hope to help you.
Front Office Manager Job Responsibilities 1
1, responsible for the overall work of the front office department, responsible for the general manager.
2, the quality of staff, work efficiency, service standards and other important responsibility for management and training.
3, preside over departmental business meetings, business communication.
4, check the front desk staff instrumentation, grooming and quality of work, check the front desk facilities are arranged in an orderly, clean and beautiful.
5, check the room booking situation, understand and grasp the room situation.
6, participate in the reception of the front office, effectively resolve guest complaints and related issues in the department, and improve coordination and contact with relevant departments.
2
1, master the facilities and activities in the front office, supervision and management of the daily work in the front office.
2, scheduling staff shifts, approved time sheets.
3, regular training for front office attendants to ensure that the restaurant's policies and standards are implemented.
4, often check the cleanliness of the restaurant, staff personal hygiene, service desk hygiene, to ensure that guests' dietary safety.
5, and guests to maintain a good relationship with the business to assist in promoting, soliciting and reflecting the views and requirements of guests in order to improve service quality.
6, contact with the head chef about menu preparation, to ensure food control at the best level.
7, supervise each inventory and the custody of goods and appliances to ensure the safety and integrity of the front office fixed assets and appliances.
8, presided over the pre-dinner meeting, convey the relevant instructions, do the final check before the meal, and make a summary after the meal.
9, directly involved in the scene of the command work, to assist the staff belonging to the service and put forward ideas for improvement.
10, supervise and remind the staff to comply with the rules and regulations of the restaurant.
11, promote subordinates to vigorously promote products.
12, grasp the cost control, strictly plug the loopholes of stealing food, waste, cheating and so on.
13, responsible for the restaurant's service management, to ensure that each waiter in accordance with the restaurant's prescribed service procedures, standards to do, to provide guests with a high standard of service.
14, often check the front office common goods preparation is sufficient to ensure the normal operation of the restaurant.
15, strict financial discipline, according to the relevant vouchers, carefully check the daily business income, to ensure that the restaurant business income is safe and complete recovery.
16, daily understanding of the day supply varieties, out of stock varieties, the launch of the special selection, etc., and in the meal before the meeting to inform all service personnel.
17, check the condition of the front office equipment in a timely manner, do a good job of maintenance, restaurant safety and fire prevention.
Front Office Manager Job Responsibilities 3
1, the daily front desk of each shift handover meeting, to provide daily projected arrivals, the new operating procedures, the need for special attention to the guests, the hotel's new promotional strategies, training programs and other related matters to ensure that the front desk staff in each shift before going to work to get the new information.
2, the head of the front desk of the operation of the various shifts, to ensure that the guests at the front desk to get satisfied with the service, the front desk to provide a warm and friendly service environment.
3, dealing with all the groups and casual guests room allocation, to ensure that all guests can get the room according to their booking requirements.
4, efficiently deal with the needs of guests, especially the room and rate inquiries, in the case of guest satisfaction, the highest rate to sell the room. Assist front desk staff in making decisions and mediating any disputes with guests.
5, well versed in the front desk business operating procedures, in Check-in & Check-out peak period, the guest service to the spot.
6, punctual verification of the front desk of the completion of the work, to ensure that the end of each shift at the end of the work of all work to be completed accurately and correctly. (R/C's entry into the computer, and the entry of the public security system. Responsible for ensuring that all relevant guest information is entered into the computer according to the hotel's requirements, and using the correct method to send the records to the local competent public security department in a timely manner)
7, is responsible for the training of the front desk staff, supervise their appearance at all times in line with the hotel's relevant regulations. If necessary, provide advice and follow up to solve the problem. All employees of the front desk of the appearance of instrumentation work discipline smile service polite language and work efficiency is responsible for.
8, in charge of and to ensure that all payment methods are correct, such as bank cards, gold authorized company accounts. Reduce the hotel unnecessary financial risk.
9, responsible for the maintenance of front desk facilities and equipment to ensure that all items are in need of normal good operation. 10, weekly inspection of pending accounts 5505, pending the return of accounts 5506 accounts, and report to the FOM.
11, before the 5th of each month to submit the previous month's work report and work plan
12, before the 20th of each month to submit the next month's schedule.
Front Office Manager Job Responsibilities 4
1. Responsible for the overall work of the front office department, responsible for the general manager.
2. The quality of staff, work efficiency, service standards and other important responsibility for the management and training, management system "Hotel Front Office Manager Job Responsibilities".
3. Responsible for the department's financial budget, the department's work planning, supervision and other important responsibilities.
4. Work planning
(1) is responsible for planning the work of the department;
(2) to develop the department's financial budget;
(3) preside over the department's business meetings, business communication;
(4) to the ministry of the work of the work of the indicators and work assignments, and to guide the work;
(5) is responsible for and the hotel management system for business contact and communication;
(6) Coordinate and correct work conflicts and deviations that occur between departments.
5. Work inspection
(1) check the instrumentation, grooming and quality of work of the staff of all departments of the main desk, check whether the facilities of the main desk are arranged in an orderly manner, clean and beautiful;
(2) check the appearance, instrumentation, grooming and work procedures of the front lobby, the door welcoming staff and baggage handlers, whether they are attentive to the guests, warm and courteous, and care for the guests of the baggage items;
(3) check the room booking situation, understand and grasp the state of the room;
(4) check the telephone operator's voice tone, tone of voice is clear, soft, polite, service is thoughtful and whether the work of the equipment;
(5) check whether the staff is thoughtful and meticulous service for the guests, the guests entrusted to the matter is done, whether it is able to help the guests to solve the difficult problem ;
(6) check other personnel, such as distribution of newspapers, statements reception program, etc. employees are dedicated, quality and quantity of work.
6. Daily work
(1) Participate in departmental meetings, business meetings. Regular meetings, etc., put forward work difficulties, work recommendations, work plans, etc. to ask the director for decision-making;
(2) review the work of the ministry's departments of the work report and work logs, reports;
(3) the development and implementation of the training program, the ministry's staff ideological education and work training;
(4) is responsible for the door to welcome the "V.I.P. "Guests of the work of supervision and command;
(5) to grasp the department's safety, health management;
(6) to the general manager, guest services director to report on the work.
Front Office Manager Job Responsibilities 51, responsible for the reception of members;
2, responsible for the registration and reception of incoming and outgoing customers;
3, responsible for the management and maintenance of the studio's logistics class;
4, responsible for the emergency reception and handling of customer complaints
5, responsible for the establishment and management of customer files
6, responsible for Club operation supervision and inspection
Front Office Manager Job Responsibilities 61. Mainly responsible for meeting records;
2. Receive and send documents;
3. Network information sent to collect;
4. According to the company's corporate culture and various operational standards to monitor and inspect the work of the front office of each store, and can have enough professional knowledge of the front office operation and management and technical work of the lack of Give guidance to complete other tasks assigned by the general manager
Front Office Foreman Job Responsibilities
I. Absolutely obey the superior deployment of tasks and guidelines. Absolute obedience to the superior deployment of tasks and guidelines.
Two. Lead by example, set a good example, abide by the rules and regulations, treat every employee fairly, and be responsible for the front office manager.
III. Respect the leadership, obey the hotel's internal arrangements, to the hotel's interests first.
IV. Comply with the attendance system, work time is strictly prohibited for private affairs.
V. Seriously take the initiative to meet the relevant departments to strengthen communication, found that the problem is resolved in consultation.
VI. Seriously check the staff attendance and work attitude, to correct.
VII. Check the appearance of all employees, and lead the supervision of their work.
viii. Pay attention to the dynamics of the guests, properly resolve guest complaints and emergencies, should be reported to the manager in a timely manner.
IX. Technical factual report of damage to facilities and equipment in various areas to ensure timely maintenance.
X. Responsible for the training of new employees.
xi. Do a good job of coordinating with other foremen and team leaders. XII. Check the hygiene situation according to the "hygiene system".
xiii. Understand the situation of the day's food orders, to the staff detailed layout of the shift tasks.
xv. Supervise the waiters to ensure the standardization of service quality and service procedures.
16. Take the initiative to coordinate with the kitchen to ensure that the dishes are served on time, and inform the relevant personnel of the dishes that need to be promoted in a timely manner.
XVII. Pay attention to the bill to ensure that guests pay according to the single price, to prevent running orders, leakage orders, eating orders.
18. Understand the nature of the day to order food, ordering people and dining arrangements, and inform the staff in order to lead.
19. Lead the workers everywhere to save for the sake of doing reasonable switching appliances.
1. Directly responsible to the manager of the front office to ensure that the work is carried out properly.
2. Supervise, arrange, guide the work of the staff, check the staff polite service, work attitude and consciously implement the work procedures, the staff code of conduct. According to their work performance to implement rewards and penalties.
3. Communicate with the business center to have business contacts, and maintain close contact with the relevant departments of the Office of the Telecommunications Authority, in order to ensure the smooth operation of telecommunications business.
4. Responsible for the training of employees in business and foreign languages, and regular assessment.
5. Responsible for staff scheduling and supervising staff attendance.
6. Resolve guest complaints within the scope of the center's work.
7. According to the characteristics of different periods, to develop an effective work plan.
8. Access to shift records and related documents, notices, pay attention to the night to receive faxes in a timely manner to the hands of the guests, difficult documents quickly handed over to the lobby manager to deal with. Check the previous day's daily business statement and documents to plug financial loopholes.
9. Check the quality of health work in the middle shift and morning shift.
10. Check the appearance of the staff on duty.
11. Check the work readiness, such as: price list, calculator, receipts, change; telex, fax line is smooth; copier is normal (whether clear, toner is enough); typewriter is normal (ribbon, floppy disk is enough); shredder is normal.
12. Understand the VIP situation of the day, and organize the work.
13. In case of problems, timely report or contact with the relevant departments inside and outside the hotel in order to solve the problem as soon as possible.
14. Training subordinate staff.
15. Check the morning and mid-shift situation, and make work instructions.
16. Make records of the day's work.
17. Regular meetings are held regularly to evaluate the work of the previous week and to convey the contents of the meeting of the department head.
18. The last day of the month, fill in the month's working day statement, and regularly summarize; the 25th of each month, make the next month's work plan.
19. Supervise the ticket clerk to do a good job of ticketing.
Responsibilities:
1. Responsible to the Director of Guest Services and General Manager, responsible for the overall work of the Front Office Department.
2, the quality of staff, service standards, work efficiency and other important responsibility for the management and training.
3, the department's work planning, supervision and other important responsibility. Responsible for the financial budget of the department.
Business Requirements:
1, the requirements of the management of the work of various departments, business characteristics are quite familiar with and skilled, good at work: work planning and work supervision.
2, to have a strong sense of the hotel, the front office of the Department of every aspect of the work and the workflow is sensitive to whether or not handy, good at finding problems in a timely manner to guide.
3, the requirements of the entire hotel organization and management system, business processes have a more detailed understanding of the full play of the front office department in the hotel management liaison, communication, coordination of guest services to the bridge and the role of the center.
4, efforts to learn business knowledge, namely, hotel management knowledge, hospitality knowledge, tourism knowledge, international knowledge, geography, history and other knowledge, and constantly expand knowledge, improve management standards.
5, requires a full grasp of the hotel's guest situation, pay attention to the regular guests, familiar guests, good judgment of the general guests and important guests of the characteristics of the targeted provision of attentive service.
6, proficiency in a foreign language, mainly English.
Work:
1, work planning
① Responsible for planning the work of the department.
② Responsible for the development of the department's financial budget.
③ To the ministry of work tasks and work indicators, work guidance.
④ Preside over departmental business meetings and conduct business communication.
⑤ Responsible for business contact and communication with hotel management system.
⑥ Coordinate and correct work conflicts and deviations between departments.
2, work check
① Check the room booking, understand and grasp the room situation.
② check the total desk staff instrumentation, grooming, and work efficiency, check the total desk facilities are neat and beautiful, cloth: orderly.
③ check the front hall, door welcome staff, luggage staff appearance, instrumentation, grooming, work procedures, whether the guests are warm and courteous service thoughtful, cherish the guests' luggage items.
④ Check whether the commissioned department is thoughtful and meticulous service for guests. The guests handed over the matter is done, whether to help the guests to solve the problem.
⑤ Check whether the language, tone and voice of the telephone operator is clear, soft and polite, and whether the service is considerate and whether the machine and the equipment are loved and cherished.
⑥ Check whether other staff, such as the distribution of reports, newspapers, reception programs, etc., employees are dedicated to their duties, and better fulfillment of the task.
3, other day-to-day business
① responsible for the door to welcome "v. I. P." guests work command and supervision.
② participate in the guest services director presided over the Department of business meetings, business meetings, meetings, regular meetings. Put forward the work of the difficult, make plans, work recommendations, etc. Please director of decision-making.
③ Develop and implement training programs, training for employees of the Department.
④ Grasp the health and safety management of the department.
⑤ Review the reports, work reports and work logs of all departments in the ministry.
⑥ Reporting to the Director of Guest Services and General Manager.
First, strengthen the staff's business training, improve the overall quality of staff
Each member of the front office department is the image of the hotel window, not only the overall image to be able to accept the test, business knowledge and service skills is a reflection of the level of management of a hotel, in order to business knowledge and service skills to maintain a base, we must focus on the business knowledge and service skills to maintain the quality of the hotel's management. On top of a foundation, we must grasp the training work, if the training work does not keep up, it is easy to lead to the lack of enthusiasm for the work of the staff and the business level of laxity, therefore, the job plan monthly according to the progress of the staff to accept the business and the use of the situation of the necessary training once a week. At the same time, before the 5th of each month to the General Office and the Ministry of Human Resources submitted last month's training summary and this month's training plan for supervision.
Two, strengthen the staff's sales awareness and skills, improve occupancy
The hotel after nineteen years of wind and rain, with the passage of time the hotel's hardware facilities followed the obsolete, aging, in the face of the hotel industry market in Jiangmen, the competition is very fierce, but also can be said to be a long way to go, the management system of the front office manager job responsibilities. Because of the hotel's hardware facilities of the ` old, aging, from time to time, engineering problems affect the normal service to the guests, for high-grade guests will be decorated with new, luxury hotels and the emergence of the loss of a part of the hotel as a member of the hotel, know that the guest room is one of the important sectors of the hotel's economic income generation, but also one of the highest profit a department, therefore, as a member of the hotel every member of the responsibility and obligation to do a good job of selling work. In order to do a better job of sales work, this job plan for the receptionist to train the way to sell rooms and practical skills, and at the same time inculcate the instructions of the leadership of the hotel authorities, emphasizing the staff in the reception process, the guests of the main desk, we should find ways to guests to stay "purpose, as far as possible, for the hotel to strive for the rate of guests to improve the economic benefits of the hotel.
Three, to strengthen the management of various types of reports and customs data
In recent years, China's tourism industry is developing rapidly, in the face of the countries of the "attack" of the travelers, as the hotel industry's hospitality sector, in order to ensure that all the work of the hotel can be carried out normally, the job Will strictly require the reception desk to do a good job of registration off, uploading off, the front desk in accordance with the provisions of the Public Security Bureau of each guest check-in registration, and will enter the information into the computer, the guest's information through the hotel's uploading system in a timely manner to the local security bureau to report, and conscientious implementation of the notification issued by the Public Security Bureau. At the same time will be assigned a person specializing in the management of guest data information, related data reports.
Four, respond to the hotel leadership to promote "energy saving" slogan
Energy saving is a lot of hotels have been in the call this slogan, the Department will also respond to the hotel leadership's call, strictly require each employee to use every piece of paper, every pen, to replace the old with the new, will be used to waste the old, the new, the old, the new, the old, the old and the new. The old for the new, the waste paper will be collected and cut into books for the first line of post emergency use. At the same time on the lobby lights, air conditioning switch control, office electricity, front desk department computer electricity for reasonable adjustment and planning.
Fifth, to maintain the habit of communicating with employees to increase understanding of each other to facilitate the work.
Plan to find the department every month to talk to employees in various positions, mainly around the work and life as the focus, so that employees in their own departments can find the object of their complaints, according to the staff to put forward the rationality of the request, this will be the heart of the employees as their own problems to solve the problem to do as much as possible. If the solution can not be reported to the hotel leadership. Let the staff really feel that they are in the department, the hotel is respected and valued.
Six, do a good job within the department of quality control
plans to carry out a quality inspection of the department staff every month, mainly to check the post staff appearance, manners and courtesy, job operation skills and tracking and resilience. The quality checker is composed of the department's lobby assistant, division foreman and manager. In the quality inspection of the existence of problems to a certain period of time for rectification, in the prescribed time if no rectification is completed will be carried out personal economic fines
Front Office Manager Job Responsibilities 10Job Responsibilities:
1, is responsible for the reception of the hotel front desk, cashiering management work and guest services, to ensure that efficient handling of the guests check-in and check-out;
2, the production of departmental regulations, operational procedures, to pass on to the staff of the hotel, and to the staff of the hotel, and to the staff of the hotel, and to the staff of the hotel. Rules and regulations, operating procedures, passed to the staff and strictly enforced;
3, the establishment of departmental culture, daily pre-shift meeting and weekly meeting strictly enforced;
4, the development of new staff pre-service training program and staff training program to enhance business skills;
5, to ensure that the operation of facilities and equipment during the maintenance and normal operation of the normal supply of required items;
6, reasonable arrangements for the staff to ensure efficient check-in and check-out of guests;
6, the hotel reception and cashier management and guest service work, to ensure that efficient check-in and check-out of guests;
6, reasonable arrangement of staff work time and work content, to ensure that the staff's working condition and spirit to reach the state;7, strict implementation of the uploading and downloading, to ensure that the transmission of information quickly and accurately;
8, the establishment of the front office department of the knowledge base (training materials, hotel documents, industry knowledge, other knowledge, departmental dynamics of the information sector, the department of the meeting records, etc.);
9, supervise and guide the front desk booking, with the store manager to do a good job of room control;
10, regularly organize the front desk documents, and filing and binding;
11, in order to ensure efficient and standardized service, the occupancy rate of the rooms, the average room rate to achieve the maximum;
12, to ensure that each check-in guest registration, uploaded in strict accordance with the security management regulations of the hotel industry Implementation;
13, to ensure that every account of the front desk is clear, clear, to ensure that there is no room difference;
14, to do a good job of large-scale meetings, team pre-arrival, check-in, pre-departure preparations and arrangements;
15, to do a good job of the reception of the VIP check-in;
16, shoulder the function of the Lobby Manager, effective control of guest complaints, and take the initiative to find and collect guests Opinions, advance prevention and timely treatment of guest dissatisfaction, to ensure that guests are satisfied with the departure;
17, according to the quality of staff in the front hall, the hotel store, consumer groups continue to optimize the operation of the service process;
18, do a good job of communication and coordination with the Sales Department, the Department of Rooms, and other parallel departments to ensure that the work is carried out properly;
19, is responsible for belonging to the region's Security work, and assume responsibility for security;
20, to complete other work assigned by the superior.
Front Office Manager Job Description 11Responsibilities:
1, participate in the development and implementation of the Front Office Department of the business plan, business indicators and regulations, to ensure the completion of the various work objectives;
2, according to the hotel's internal and external actual situation, to assist the general manager to determine a reasonable room rate and do a good job of forecasting;
3, organization of the hospitality Personnel to do a good job of guest reception and concierge work, personally responsible for the reception of VIPs;
4, the organization of the guests to do a good job of business services and commissioned on behalf of the service, to meet the requirements of the guests;
5, to deal with the complaints of the guests and difficult questions;
6, strict control of the Department of Supervision and the use of various costs, try to reduce the cost of work;
7, regularly review all kinds of work reports, timely grasp of the room occupancy rate, the average room rate, room control, etc., provided to the hotel leadership and relevant departments as a basis for decision-making;
8, the coordination of the front office department and the other departments of the business relationship, maintenance and cooperation with the business relationship with the enterprise, etc. good business relationship;
9, guidance, supervision, assessment of subordinate staff work;
Appointment Qualifications:
1, college degree or above;
2, more than four years of experience in the same position in the internationally renowned brand hotels;
3, familiar with the mastery of the hotel front office of the various business, (check-in registration (internal and external guests) business, cashier business, complaint handling, familiar with the operation of the hotel's well-known PMS, proficiency in English;
4, have good communication skills and Coordination ability, high resistance to pressure, patience and ability to resolve complaints.
Front Office Manager Job Responsibilities 121, to assist the leadership is responsible for the front lobby management;
2, is responsible for checking the total service desk of all departments of the staff's instrumentation, grooming and quality of work, to check the total desk facilities whether the arrangement of the orderly, neat and beautiful;
3, is responsible for checking the front office staff's grooming, instrumentation, etiquette and work procedures, whether the guest service is considerate, enthusiastic and courteous. Love and cherish the guest's luggage;
4, check the room booking situation, understand and grasp the state of the room;
5, check the telephone operator's voice tone, tone of voice is clear, soft, polite, thoughtful service and whether the work of the equipment;
6, check the staff whether the thoughtful and meticulous service for the guests, the guests entrusted to the matter of whether to do it, whether to help the guests solve difficult problems;
6, check the staff whether to serve the guests, whether to do, whether to help the guests solve difficult problems;
6, check the staff whether to do the guests, whether to help the guests solve difficult problems. Help guests to solve difficult problems;
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