1. Observability

Get the information related to the observed object correctly. In the process of observation, we should not only pay attention to searching for those expected things, but also pay attention to those unexpected situations.

and can perceive the characteristics of things that are more hidden; We can not only observe the whole process of things, but also grasp the characteristics of each development stage of things; We can not only grasp the whole of things comprehensively, but also examine all parts of things separately; We can not only find the similarities of things, but also distinguish the subtle differences between them.

2. Communicative competence

includes not only the understanding and mastery of the language form of a language, but also the understanding and mastery of the knowledge system of using the language form properly for communication at any time and in any way.

Communicative competence is a complex concept, which involves many factors such as language, rhetoric, society, culture, psychology, etc., including a person's use of language means (spoken or written).

3. Language ability

shows that people can speak or understand unprecedented grammatical sentences, distinguish ambiguous sentences, distinguish sentences with the same surface form but different actual semantics or sentences with different surface forms but similar actual semantics, and use language skills such as listening, speaking, reading, writing and translation.

4. Resilience

When external things change, the reaction made by a natural person or a legal person may be instinctive, or it may be a decision made after a lot of thinking. Have good adaptability, be able to assess the situation and improvise.

5. Memory ability

In the process of service, guests often ask the waiter some questions such as hotel service items, star rating, service facilities, special dishes, prices of tobacco, alcohol, tea and snacks, or urban transportation and tourism. At this time, the waiter will become a "walking dictionary" and "compass" for the guests with his usual experience or purposeful accumulation.

6. Marketing ability

Let consumers know about the product and then buy it. Its concept is that after market segmentation, enterprises pay attention to the uniqueness of sub-markets without considering the characteristics of their respective markets, and decide to launch only a single product and use a single marketing combination to meet the needs of as many customers as possible to a certain extent.