Job responsibilities of hotel managers (selected 18 articles)

In the real society, job responsibilities are more and more widely used in life. Job responsibilities can clarify what everyone's job responsibilities are, what kind of work they should undertake, what responsibilities they should undertake, how to do it better, what they should not do, and so on. So how are the relevant job responsibilities formulated? The following are the job responsibilities of the hotel manager that I have sorted out. Welcome to read, I hope you will like it.

Job Responsibilities of Hotel Manager 1

1. Check the on-the-job position of the personnel on duty;

2. Check whether employees violate the rules and regulations and handle them in time;

3. Check the operation of power facilities, fire-fighting facilities and monitoring facilities, and handle problems in time;

4, energy management, supervise and urge the rectification;

5. Clean and hygienic conditions, and notify relevant departments to improve in time when problems are found;

6. If there are any complaints or dissatisfaction from guests, coordinate and solve the problems in time;

7. Understand the check-in at the front desk, VIP reception and the operation of various departments. Welcome the VIP guests of the reception hotel;

8. Visit at least one member of the membership card who spent the day in the store, and make a good record of the comments.

9. Conduct spot checks on guest rooms and record the situation in the duty book;

11. The manager on duty shall inspect the hotel at least three times a day, and the latest time shall not be earlier than 2: 11 a.m., and solve any abnormal situation in time;

11. Never leave the hotel area on the day of duty. In principle, the duty room should be opened at the reception desk after 12 pm, and the mobile phone or PHS should not be turned off without reason.

12. Supervise and check whether the water, electricity, gas and door locks of each business are closed and safe;

13. Check the environmental conditions outside the store, such as the security guard on duty, neon lights, whether the vehicle is parked safely, etc.

14, patrol the breakfast situation before 8 o'clock the next day, and rectify the problems in time when found;

15, carefully record the situation on duty, and report in time at the morning meeting the next day;

16. After the morning meeting the next day, hand over the duty book and unresolved issues to the next duty manager in time;

17. Send business data and duty information on holidays as required; Job responsibilities of hotel manager 2

1．. Be directly responsible to the general manager, make the sales plan of the month in time, and strive to achieve and exceed the budget target.

2. Put forward feasible suggestions for the development and increase of the turnover of the hotel, so as to maximize the profit of the hotel.

3. Learn more about the service items, contents and service hours of the hotel.

4. Have a clear understanding of the room status, room type, package products and discount regulations.

5. supervise the computer registration, sorting and archiving of management membership card information and agreement customer information.

6. Make the Daily Customer Visit Record and the Weekly Customer Visit Record and file them, and solve the customer's problems quickly, efficiently and politely.

7. Participate in solving all incidents that cause guests' dissatisfaction, and strive to make guests feel satisfied again within the scope of hotel policy.

8. Effectively manage the daily work of the reservation office, control the daily scheduled flow and control the real-time room status.

9. For the delivery of guests caused by exceeding the reservation, make timely arrangements for the pick-up and drop-off of guests, and appease and defend the guests.

11. according to the budget target of the hotel, do a good job in controlling the average daily and monthly room rate of the hotel.

11. Have a thorough understanding of the knowledge of credit and cheque cashing, know how to operate and strictly abide by it, and do a good job in collecting the receivables of the agreement company in a timely and effective manner.

12. do a good job in renewing the agreement customers and the same expiration date in time.

13. according to the requirements of the company's operation department, submit the summary of membership card information, summary of agreed customer information, weekly sales plan and weekly sales report on time, and send a copy to the general manager of the hotel.

14. Draft the training work of the department and attend all kinds of meetings and trainings in the hotel on time.

15. Maintain the hospitality service level of the hotel.

16. Abide by national policies and laws, and abide by the rules and regulations of Greentree Inn Limited. Responsibilities of Hotel Manager 3

1. Supervise and inspect the work quality of the front desk and waiters

2. Handle guest complaints and assist hotel leaders and relevant functional departments to deal with various emergencies in the hotel;

3. Answer guests' inquiries and provide them with necessary assistance and services

4. Conduct patrol work every day, and supervise the gfd, sanitary conditions, equipment operation and safety of hotel staff

5. Monitor the quality of hotel work

6. Cooperate with the financial department staff to recover the accounts owed by the guests who are still staying in the hotel

7.

9, do a good job of fire prevention and theft prevention within the scope of this group;

11, reflect the performance of employees and guest opinions to the leader;

11, insist on recording the events and complaint handling on the day in the duty book every day, and report to the front office manager;

12. Do other work assigned by the leaders. Responsibilities of Hotel Manager 4

1. Responsible for organizing the reception, visit and business negotiation of sales staff, and assisting the marketing director in the reception, visit and business negotiation of important customers.

2. Be responsible for the booking and reception of large teams and VIP customers.

3. Be responsible for organizing sales staff to collect and handle customers' opinions and suggestions and accept customers' complaints.

4. Be responsible for the establishment, improvement and daily management of Serene Card customer information database.

5. Be responsible for the negotiation and preliminary review of contracts (agreements) such as the Cumulative Housing Concession Agreement, the Cumulative Rental Conference Room Concession Agreement, the Long-term Housing Agreement, and the Sign-and-Account Agreement.

6. Be responsible for the comparison, relationship maintenance and effect evaluation of hotel distribution channels.

7. participate in the preparation and adjustment of the annual hotel marketing plan and the implementation plan of the hotel marketing plan.

8. Be responsible for the preparation and review of the Sales Work Report of the department.

9. Be responsible for accepting the complaints of subordinate employees against their immediate superiors and colleagues, as well as the complaints of employees of other departments or outsourcing units against subordinate employees (except complaints against myself).

11. Be responsible for the business knowledge training and performance appraisal of subordinates.

11. assist the immediate superior to be responsible for the drafting of relevant standardized documents of the department.

12. Complete other tasks assigned by the immediate superior.

13. this responsibility shall come into effect after being approved by the general economic affairs office, and shall be implemented from the date of promulgation.

14. The right of revision and interpretation of this responsibility belongs to the General Economic Office. Job responsibilities of hotel manager 5

1. Take charge of the daily management of the apartment in an all-round way and cooperate with the implementation of various operation strategies of the headquarters;

2. Arrange, supervise, inspect and guide the daily work of subordinates in apartment stores;

3. Create community characteristics, standardize community and KOL management, and enhance the attachment of family and friends;

4. Supervise the implementation of check-in, check-out, cleaning, security, fire prevention, entertainment activities and other work of customers in apartment stores;

5. Deal with emergency affairs in the apartment, collect suggestions from family friends, and handle family friends' objections;

6. Be responsible for the inventory management and financial cost control of consumables in the apartment;

7. Carry out training to cultivate talents, improve the quality of employees in the apartment and build a high-quality team;

8. realize the landing and dissemination of the company's core culture in the community. Responsibilities of Hotel Manager 6

1. Responsible for handling all the affairs of the hotel, leading all the staff to work hard and accomplish all the goals set by the hotel;

2. Formulate the hotel management direction and management objectives, including formulating a series of rules and regulations and service operation procedures, specifying the responsibilities of managers and employees at all levels, and supervising their implementation;

3. According to the market forecast and market information, make the hotel sales plan, and strive to achieve and exceed the budget target;

4. Put forward feasible suggestions for the development of the hotel and the improvement of its turnover;

5. Be responsible for monthly sales analysis, adjust hotel sales strategy in time, and improve hotel profitability;

6. Set an example, care about employees, and have clear rewards and punishments, so that the hotel has a high degree of cohesion, and require employees to complete their jobs with high enthusiasm and responsibility. Job responsibilities of hotel manager 7

1. Take full responsibility for handling all the affairs of the hotel, lead all the staff to work hard and complete all the goals set by the hotel;

second, formulate the hotel management policy and management objectives, including formulating a series of rules and regulations and service operation procedures.

third, formulate the responsibilities of hotel managers and employees at all levels and supervise their implementation.

fourth, formulate a series of hotel prices and promotion plans; Such as cost expenditure, review of purchased items, and control of gross profit. Highly sensitive to various trends in the industry.

5. Make a market expansion plan and lead the sales staff to promote sales in an all-round way.

6. read and analyze the monthly report in detail, check the business progress and the completion of the business plan, and take countermeasures to ensure the smooth operation of the hotel business;

7. Establish and improve the organizational system of the hotel, making it rational, streamlined and efficient.

VIII. Improve various financial systems. Read and analyze daily and monthly financial statements. Supervise and urge the financial department to do a good job in cost control and financial budget, and guide the financial work; Analyze and compare the business situation of monthly, quarterly, semi-annual and annual financial statements; Check income and expenditure, check accounts receivable and accounts payable.

IX. Supervise and manage the maintenance of hotel hardware;

11. guide the training work of all departments, train the younger generation talents for the hotel, and improve the service quality and staff quality of the whole hotel;

Xi. Personnel changes in hiring, appointing and removing managers below the assistant general manager.

12. be responsible for the hiring, assessment and department manager of hotel management personnel, and increase or decrease employees according to the actual situation of the hotel and the tourist situation in the off-peak season. Job responsibilities of hotel manager 8

1. Fully understand and master market information, and make market analysis and forecast. Understand and master the business situation of peers, collect business information, report to the general manager, and make economic decisions on the basis of establishing reliable commodity sales.

2. Organize and implement the business development and commodity sales activities of the hotel, establish and improve the reputation of the hotel, and make the hotel products have a good market.

3. Be responsible for business negotiation, formulation and initialling of agreements and contracts. Accept the business of booking rooms, banquets, renting conference venues or entertainment places for individuals or units.

4. Organize and participate in VIP reception, and tell their situation to relevant departments. Introduce the hotel to the guests in detail, understand their actual needs and try to meet them.

5. For large-scale activities, send congratulatory messages, congratulatory letters or New Year cards to units and individuals with business contacts, old customers and regulars, or invite them to participate in celebrations or commemorative activities organized by the hotel.

6. Visit long-term guests, institutions, companies, social organizations, factories, shops, publicity departments, etc. frequently, solicit their opinions, keep close relations with them, and hope to get their support in business.

7. Be warm and friendly to the guests, and introduce them carefully to give them the best impression.

8. Seize the opportunity to carry out public relations activities, such as publicity at cocktail parties, banquets, tea parties, fairs, symposiums, commemorative meetings and other social activities.

9. Be responsible for collecting and accumulating hotel information, and sorting and compiling the materials.

11. Organize the compilation, photography, video recording, printing and publicity of hotel publicity materials, and establish good relations with the publicity and press to obtain their support and help.

11. Check the billboards and signs of the hotel for errors, whether the handwriting is correct, clear and beautiful, whether the design of the billboards is elegant, and whether it conforms to the style of the hotel. If it is found that it is unqualified (wrong, dirty and old), it should be replaced in time.

12. establish a public relations sales business file for easy reference.

13. Be responsible for ideological education and training of subordinates.

14. Complete other tasks assigned by hotel leaders. Job responsibilities of a hotel manager 9

As a hotel manager, the first thing to understand is what the responsibilities of a hotel manager are. The hotel itself also needs to establish a complete set of rules and regulations, which will facilitate the hotel manager to learn at any time.

1. Be fully responsible for the operation and management of the food and beverage department, and be upward responsible to the deputy general manager and the general manager, and directly subordinate to the deputy general manager and the executive chef. Carefully organize market investigation, carefully carry out business design and advertising planning, and accurately position the market.

2. Take charge of formulating and organizing the implementation of the market development plan, regularly analyze the management and market development situation, deeply study the constantly changing competitive strategies of competitors, and accurately grasp the market dynamics.

3, presided over the formulation and implementation of catering sales plan, often analyze the sales trends and product quality, strengthen internal governance, and constantly improve the service level and product quality.

4. Analyze the financial situation regularly, strive to complete the business plan, strictly control all kinds of cost indicators and production and service costs, and completely close the logistics management system.

5. preside over the examination and approval of the employee recruitment and training plan, submit it to the personnel management department, and assist in its implementation.

6. preside over the formulation of salary, bonus and other welfare plans, submit them to the personnel department, and assist in their implementation after approval.

7. preside over the formulation of the governance system and operating procedures of the catering department, establish a standardized governance order, and implement the "Four-stage Service Specification for Hotel Standardization Governance of the Catering Department".

8, presided over the examination and approval of raw materials, procurement plans, submitted to the warehouse management department, and seriously organized the quality acceptance.

9. Regularly adhere to the logistics, engineering power support and logistics governance, and urge the implementation of governance systems and safeguard measures.

11, presided over the formulation of fire prevention, anti-theft, anti-fraud, anti-food poisoning and other measures, established perfect, safe, rules and regulations, and urged the implementation. Responsibilities of Hotel Manager 11

1. Be fully responsible for the operation and management of 3 or more stores.

2. according to the company's development requirements and the store's operating data, set business objectives and achieve the four objectives of its stores in terms of customer satisfaction, turnover growth and profit management personnel development.

3. Responsible for QSC's own supervision of internal operations, and strictly cooperate with the implementation of regional supervision to convey corporate culture and brand concept.

4. Be responsible for external communication and the maintenance of the surrounding community relations, and regularly give the company a suggested marketing plan in combination with the actual situation of its stores and enhance the brand image.