Hotel fd is: the front desk of the hotel, that is, the front office.

the Front Office, also known as the customer service department, is the customer service department responsible for attracting and receiving guests (organizing tourists), selling hotel room goods, organizing and coordinating customer service, selling catering and entertainment services, communicating and coordinating various departments of the hotel, and providing various comprehensive services for guests.

Function

1. The front office is the "window" of the hotel, reflecting the overall service quality of the hotel.

2. The front office is the hotel information center and the customer service coordination center; (decision-making role, coordination role).

3. The front office is the representative of the hotel and an important link to establish a good guest relationship; (public relations role).

4. The front office is the facade of the hotel, which plays an important role in forming a deep impression on the guests and the public; (social role).

5. The sales performance of the front office is directly related to the economic benefits of the hotel. (Economic function).