question 1: frequently asked questions about express card q: in what ways can express card users' vehicles with electronic tags pass through toll stations? A: At the toll station with ETC lane, users can insert the Autopass card into the Autopass electronic tag to pass ETC lane without stopping. At the toll station without ETC lane, the user must take the AutoExpress card out of the AutoExpress electronic label and pass it by parking and swiping the card. Q: Can I use Express Card to pay the toll when I get a paper pass at the entrance of expressway? A: No, if you get a paper pass at the entrance, you can only pay the toll in cash at the exit, and you can't swipe your card or pass the ETC lane. Q: Will there be repeated charges when swiping the card? A: No, the system can accurately and reliably ensure that only one charge is deducted when swiping the card. Q: How do users judge the success of the transaction when using the AutoExpress card and the AutoExpress electronic tag to pass through the ETC lane? Answer: When the Autopass card and Autopass electronic tag are used to pass through the ETC lane of toll station, the Autopass electronic tag makes a "beep", the lane signal light turns green, the lane railing automatically opens, and the transaction is successful. Q: How do express card users know that they have successfully swiped their cards when they are in the manual toll lane? Answer: When the user drives the vehicle into the manual toll lane of the toll station, he should hand over the AutoExpress card to the toll collector, who will swipe the card. After the card is swiped successfully, the user will hear the voice prompt "swipe the card successfully", and at the same time, the lane signal light will turn green to retrieve the card. Q: When the balance of the stored value card is insufficient, can it be overdrawn? A: No, you need to pay the toll in full cash at the scene. Q: What should I do if I can't provide an Express Card or a paper pass when I export? Answer: As users need to swipe their cards or collect paper passes when entering the driveway, they need to provide one of them when they exit. If the exit cannot provide valid entrance information, the one-way toll will be charged according to the mileage from the farthest entrance station to the exit station. Q: How to deal with the transaction failure of the AutoExpress electronic tag? A: Users can use Express Card to pass by hand. Q: What should I do if the Express Card cannot be used normally when passing through the toll station? Answer: When passing through the toll station, if the Express Card can't be used normally, it will be transferred to the manual site for handling. Q: Do I have to insert the AutoExpress card when I use the AutoExpress tag to pass through the ETC lane? A: Yes. Only when the Autopass card is inserted correctly can the Autopass electronic tag be used normally, otherwise, the system cannot complete the transaction and the vehicle cannot pass through the ETC lane normally. Q: Where is the Autopass electronic tag installed in the vehicle? Answer: The passenger car is installed near the rearview mirror of the windshield, and the bus or truck is installed in the middle and lower position of the windshield. Q: Why does the Autopass electronic label have to be attached to the designated fixed position of the vehicle? Answer: This location is the best location for ETC lane equipment to read the information of AutoExpress electronic tags, which can guarantee the reliability of AutoExpress electronic tag transactions to the maximum extent. Q: How to keep electronic labels? Answer: Users should properly keep the Autolink electronic label, and pay attention to moisture-proof, waterproof and strong magnetic protection to avoid damage. Q: What problems should be paid attention to when vehicles with Autopass electronic tags pass through toll lanes? Answer: There is an ETC lane in the toll station area, so it is necessary to ensure that the AutoExpress card is correctly inserted into the AutoExpress electronic tag and does not stop to pass through the toll station; There is no ETC lane in the toll station area, so users must take the Express Card out of the electronic tag and park it and swipe it. When passing through the ETC lane, the vehicle equipped with the electronic tag of Speedway shall not exceed the speed specified by the speed limit sign at the scene, and keep a safe distance from the vehicle in front. When you find a vehicle parked in the ETC lane, please wait after keeping a safe distance from the vehicle in front. Q: How to insert the AutoExpress card into the AutoExpress electronic label correctly? Answer: According to the direction indicated by the arrow on the card surface, insert the AutoExpress card into the AutoExpress electronic tag, and the indicator light of the AutoExpress electronic tag will be green, indicating that the AutoExpress card and the AutoExpress electronic tag are working normally and vehicles can pass through the ETC lane. Q: Can the AutoExpress tag only be used with one AutoExpress card? A: Yes. In the process of use, it is necessary to ensure that the license plate number information recorded in the AutoExpress electronic tag and AutoExpress card is consistent with the license plate number of the registered vehicle, and the vehicle is dedicated. Q: In the electronic toll collection system in expressway, can users use one express card and pay the tolls of multiple vehicles at the same time? A: No. Q: What should I do if the Autolink electronic tag falls off or is disassembled? A: If the electronic tag of Autolink falls off or is disassembled, it will not work normally. Users must bring the original driving license and drive the vehicle to the customer service business hall for re-installation, activation and testing. Q: Users no longer use the Express Card. Can I refund the remaining funds? Answer: Yes, but the original toll invoice must be provided completely (the invoice amount is greater than, etc ... > >

question 2: how to handle the ETC express card can be handled at the bank.

Different from buying a car, the owner must bring his ID card, driving license and driving book to the bank counter to fill out the form. The author once asked ICBC and Huaxia Bank how to handle ETC cards, and the preferential strength given by the two banks is also different. Take Industrial and Commercial Bank of China as an example. To apply for AutoExpress, the owner needs to pay the electronic tag fee 211 yuan first. At this time, there is no balance in the account. If you want to take the ETC channel at high speed, you must recharge it in the card and transfer it to the AutoExpress card before you can drive on the ETC channel at high speed normally.

question 3: what should I do if the express card etc is not used? It is recommended to call customer service for consultation. The electronic tag is bound to the card and the car one by one, and if it is taken down, it needs to be re-activated. When activated, the network staff must re-install it in the car before it can be used on the road.

ETC is a non-stop electronic toll collection system. ETC lanes are used for vehicles equipped with ETC on-board devices, and electronic toll collection method is adopted.

ETC (Electronic Toll Collection) is the most advanced road and bridge toll collection method in the world. Through the microwave short-range communication between the vehicle-mounted electronic tag installed on the windshield of the vehicle and the microwave antenna on the ETC lane of the toll station, the computer networking technology is used to carry out background settlement with the bank, so as to achieve the purpose that the vehicle can pay the road and bridge fees without stopping at the road and bridge toll station.

question 4: how to cancel the express card handled in Beijing? 7. cancellation

1. when canceling the charge card, the user must bring a letter of introduction from the vehicle owner (indicating the cancelled card number), a copy of the organization code certificate (stamped with the official seal) or a copy of the business license (stamped with the official seal) and the original valid identity certificate of the agent.

2. If the user's charge card is cancelled, it should be returned to the charge card. If it cannot be returned, the loss reporting formalities should be handled first.

3. Users must choose to cancel the AutoExpress electronic tag or the vehicle owner changes business.

4. If the charge card returned by the user is damaged artificially, a fee shall be charged.

8. Account clearing with charge card

1. Users must bring the charge card, the original prepaid toll invoice (greater than or equal to the balance in the account), a letter of introduction from the vehicle owner (indicating the account number of the account clearing and the bank account information of the refund), a copy of the organization code certificate (stamped with the official seal) or a copy of the business license (stamped with the official seal) and the original valid identity certificate of the agent, and go to the customer service business hall to go through the account clearing procedures with the charge card

.

3. After 31 days of accepting the cancellation of all charge-to-account cards in the account, the user can go through the account clearing procedures.

4. the refund will be made by bank transfer, and the date of refund will be based on the date when the bank account arrives.

VIII. Cancellation of stored-value card for account clearing

1. Users must bring stored-value card and original toll invoice (greater than or equal to the balance in the account), and individual users must bring the original valid identity certificate of vehicle owner, original valid identity certificate of bank card and agent, and power of attorney (indicating the express card number for account clearing cancellation and bank account information for refund); Unit users must bring a letter of introduction from the owner of the vehicle (indicating the number of the Express Card for cancellation and the bank account information for refund), a copy of the organization code certificate (stamped with the official seal) or a copy of the business license (stamped with the official seal) and the original valid identity certificate of the agent to the customer service business hall to go through the formalities of clearing the account with the stored value card.

2. After 31 days after the customer service business hall accepts the cancellation of account clearance, the toll will be refunded to the bank account designated by the user. The balance of the toll refund shall be based on the sum of the card balance and the account replenishment and re-recording transactions generated within 31 days. If the card information cannot be read, the data recorded by the AutoExpress company system shall prevail.

3. The stored-value card must be returned when the account is cleared. If it cannot be returned, the loss reporting formalities must be handled first.

4. If the user's stored-value card is damaged artificially, the user must go through the replacement procedures first, and then go through the formalities of account cancellation and refund after 31 days.

5. the refund will be made by bank transfer, and the date of refund will be based on the date when the bank account arrives.

Question 5: How does Beijing etc handle the express card (ETC)? Conditions for using the ETC card:

The original and photocopy of the valid identity certificate and driving license of the owner (the non-owner himself should also bring the valid identity certificate of the agent) should be provided, and the copy of the driving license should be copied with the page stamped with the latest annual inspection;

postal credit card application form, which is used to bind ETC card. After you get the credit card, you can get and install ETC vehicle-mounted equipment at the designated postal outlets free of charge by swiping the card twice with the POS slip.

aged 18 to 61;

there is a car in the name of a person.

The processing flow is as follows:

The original and photocopy of the valid identity certificate and driving license of the vehicle owner (non-vehicle owner must also bring the valid identity certificate of the agent) are required, and the copy of the driving license needs to copy the page stamped with the seal of the latest annual inspection;

fill in an application form for CCB credit card, which is used to bind ETC card. After you get the credit card, you can swipe it twice and get and install ETC vehicle-mounted equipment (OBU) at the designated CCB outlets free of charge with the POS slip.

If the owner already has a CCB credit card and wants to use it to bind the ETC function, I'm sorry, this does not belong to the scope of this free gift equipment, so even if he has a CCB credit card, he still needs to apply for a new CCB credit card for free, and the original card can enjoy the quota with the new card. Of course, he can cancel the original credit card and only use the new card.

if the owner has a CCB savings card and wants to bind the ETC function, according to the requirements of the transportation department, a certain amount of deposit must be frozen, and the equipment is also not given away for free.

question 6: how to cancel the express card after selling the car? don't throw it away casually.

if you buy a car in the future, you can transfer to the next car. Just get your ID card and travel book.

Question 7: How to cancel the bank counter of the Express Card:

1. Go to the local bank with valid ID and bank card;

2. Get the reservation number from the bank and queue up;

3. tell the staff to close the account and fill in the relevant application;

4. Give the bank card to the bank staff and submit relevant materials;

5. bank card account cancellation is completed.

Question 8: How to handle etc Express Card 1 Huaxia Express Card Caoqiao Customer Service Center 111-87518151, 111-87565464 2 Huaxia Express Card Weigou Business Hall (Airport Expressway) 111-64328128, Houweigou Gas Station, Kangying Road, Sunhe Township, Chaoyang District, Beijing, 111-64329926 3 Huaxia Express Card Xihongmen Business Hall (Jingkai Expressway) 111-61246313, 111-61242642 4 Huaxia Express Card Bailu Business Hall (Jingshen Expressway) Bailu Toll Station in Nandougezhuang Township, Chaoyang District, Beijing 111-85312131, 111-853121315 Huaxia Express Card Beiyuan Business Hall (Jingtong Express) No.2 Courtyard of Bali Bridge Nanli, Chaoyang District, Beijing 111-65739821, 111-65739213 6 Huaxia Express Card Ximazhuang Business Hall (Jingtong Express) No.1 Tianchengqiao, Tongzhou District, Beijing 111-81543278, 111-81543151 7 Huaxia Express Card Cuigezhuang Business Hall (Jingcheng Expressway) Jingcheng expressway Toll Station in Laiguangying Township, Chaoyang District, Beijing 111-84711492, 111-84711493 8 Qinghe Business Hall (Badaling Expressway) No.11 Huahugou, Wali, Chaoyang District, Beijing 111-62933113, 111-82412924 9 Huilongguan Business Hall No.41-23 Tongcheng Street, Huilongguan Community, Changping District, Beijing 111-81718894, 111-81718794 11 Huaxia Express Card Dujiakan Business Hall (Jingshi Expressway) No.311 Lugouqiao West Street, Fengtai District, Beijing 111-83878738 111-83879938 11 Huaxia Express Card Shijingshan Business Hall 111-68888111, 111-6889695 12 Huaxia Express Card Fangzhuang Business Hall 111-67698181, 111-67637616 13 Oriental Foundation Business Hall, No.11 Pufang Road, Fangzhuang Fangxing Garden, Fengtai District, Beijing 111-51193591, 111-5119359214 Huaxia Express Card Huairou Business Hall (Huairou Administrative Service Hall) 111-69627115, the north side of the 1 th floor of Huairou Administrative Service Center, No.33 Kaifang Road, Huairou District, Beijing, 111-69685933

Question 9: What should I do if the etc Express Card expires? I won't give you a lift. Ask the toll collector to manually brush it

Question 11: How to register the Express Card online? Users can register by logging in to official website. bjetc/...n.aspx