the core idea of catering enterprise operation system is to establish catering enterprise organizations with processes as the core driving force and departments divided by functions, and to establish a comprehensive operation mechanism of catering enterprises through effective operation of the organizations. Let me show you.
1. High operational flexibility
The operating system of catering enterprises provides suitable operating modes for catering enterprises of all grades, which is highly flexible. It can put forward feasible suggestions in combination with the situation of different enterprises and meet the current needs of catering operators, put forward specific planning methods and steps in combination with the actual combat experience of successful enterprises, and formulate the work norms and processes to be followed, so as to achieve the purpose of guiding the successful operation of catering enterprises in the most economical and efficient way.
on the basis of providing standardized management for catering enterprises, the operating system of catering enterprises puts forward different management methods according to different management methods, and puts forward suggestions for each catering enterprise to form its own characteristics, so as to make catering enterprises standardized and characteristic, scientific and rational. Catering enterprises need to use the system flexibly, and only by taking "never changing from its original religion" as the core can they be invincible in the fierce market competition.
2. Unique learning advantages
Faced with ever-changing technological changes, sudden changes in rules, rapidly changing market structure and increasing competitive pressure, how can catering enterprises get the motivation for sustainable development? Practice has proved that learning, comprehensive and lasting learning is the fundamental way for enterprises to constantly adapt to environmental changes and maintain their competitiveness.
As a revolution in management philosophy, management guru Peter Shengji put forward the concept of "learning organization" in his masterpiece "The Fifth Discipline". This theory holds that: people have the nature of self-transcendence, emphasizing the use of organizational cells through personal cultivation; Consolidate individual strength into organizational strength through team learning; Examine and cultivate the mental model of the organization through open and free in-depth communication, and seek the sublimation of organizational wisdom; Describe the vision of the organization to inspire the sacred sense of mission of individuals and organizations; Taking systematic thinking as the methodology, this paper explores a systematic, long-term and profound solution to the problem. Here, learning means not only simply absorbing knowledge and improving skills, but also changing personal thinking and behavior, promoting the improvement of personal understanding, communication and judgment, and ultimately promoting the realization of organizational goals.
The operating system of catering enterprises is a modern enterprise organizational structure with process as the core driving force. This model has changed the past management thought with the creed of "management, organization and control" and replaced it with a new idea with the concept of "vision, values and mental model". Its purpose is to rely on the knowledge of individuals and teams to enhance the ability of organizations to actively adapt to external changes and self-development. Only when an enterprise becomes a learning organization, can it gain endless development power, promote innovation to appear continuously, have the ability to respond quickly, give full play to the role of employees' knowledge capital, and achieve the ultimate goals of enterprise satisfaction, customer satisfaction, employee satisfaction, investor satisfaction and social satisfaction.
3: strong operability
The operability of the mode should be fully considered when designing the operation system of catering enterprises, which provides an applicable and operable model for the standardized management of catering enterprises. The application and operability of the operating system of catering enterprises are as follows:
First, the design of the operating system of catering enterprises is not a theoretical model mechanically copied from textbooks. The operation system of catering enterprises is based on the theoretical knowledge in books, after a lot of industry research work and actual catering enterprises follow-up investigation. When applying and operating the system, enterprises should make standardized management suitable for their own enterprises on the basis of information acquisition ability.
second, do a good job in the combination of business objectives and operating systems. Although the operating system is operable, the business goal is the soul of the enterprise and has strong guidance, so the combination of business goal and operating system is more important. When applying this system, catering enterprises should properly adjust the mode content according to their own business objectives in order to better accomplish their business objectives.
Third, it is supported by a scientific organizational structure. After years of enterprise management practice and the development of organizational theory, the organizational structure design of enterprises in China is relatively standardized at present. With the development of enterprise management theory and the increasingly fierce market competition, standardized management has been paid more and more attention by Chinese enterprises. The operating system designed in this book is to provide a standardized management for catering enterprises. Therefore, when applying the system, catering enterprises should establish a scientific organizational structure to support the realization of modern catering operation system, so as to ensure the operability of the system.
Four: Advanced theoretical basis
Traditionally, the management of catering enterprises is equated with internal management, and it is only considered as an internal matter of catering enterprises, and the study of enterprise management is limited to the scope of enterprises. However, with the catering enterprises entering the market economy environment, enterprises have become the main body of management, decision-making, self-financing, self-risk-taking, investment and market, and the connotation and essence of enterprise management will inevitably change. Enterprise management is not only an internal matter of enterprises, but also a scientific concept of management that is closely related to the market and adapts to the market environment. The operation system of catering enterprises uses scientific theories and has advanced theoretical characteristics, which are embodied in the following aspects:
*** * * The management of contingency organizational structure
The organizational structure of traditional catering enterprise management is set to meet the needs of production management, and it is generally fixed for a long time, which leads to the lack of adaptability of enterprises. The organizational structure of catering enterprise management should adapt to the needs of market economy, face the ever-changing market, flexibly change the organizational structure according to the changes of enterprise environment, the development of science and technology and the improvement of personnel quality, strengthen business decision-making and market sales institutions, and establish economic and technical information management institutions and development institutions to meet the needs of market changes.
*** Second * * emphasizes people-centered management
Traditional catering enterprise management is material-centered, ignoring the study of people's psychology and behavior laws; The management of catering enterprises should be people-centered, study the laws of people's psychology and behavior, arrange employees' work reasonably according to their personality characteristics and interests, mobilize their enthusiasm, initiative and creativity by encouraging methods, form internal motivation, and try their best to meet their reasonable requirements in the work process.
*** Three * * * Management based on three-level management
Traditional catering enterprise management is generally paternalistic management and ignores the role of grass-roots management. Catering enterprise management is to play the core role of top management, the control role of middle management and the supervision role of teams and groups in catering enterprises. Under the guidance of enterprise unified strategy, coordinate the management activities of all grass-roots units and form a systematic overall implementation mechanism.
*** Four * * * Advocates the management of cultivating enterprise spirit
Traditional catering enterprise management generally always carries out professional quality education among all employees of the enterprise, ignoring the cultivation of enterprise spirit. The management of catering enterprises attaches importance to the combination of professional quality education and enterprise spirit training, improving the internal cohesion of enterprises, building enterprise culture and cultivating and carrying forward the spirit of ownership. According to the characteristics of catering enterprises, this paper summarizes the spirit of the enterprise, designs the corporate image, highlights the distinctive personality of the enterprise in society, establishes a unique image, expands social visibility and improves market competitiveness.