According to our division of responsibilities, our store manager is fully responsible for store management and operation; Mainly perform the following duties.
1, sales management
1. 1 Implement the sales tasks, promotion plans and promotion activities issued by the company, and have the responsibility to actively put forward promotion suggestions.
1.2 supervise the purchase, loading, replenishment and adjustment of goods, and do a good job in the purchase acceptance, commodity display, commodity quality and other related work.
1.3 Grasp the sales trends of stores and suggest to the company the launch of new products and the elimination of unsalable products.
1.4 Organize, participate in and supervise the daily hand-over inventory and monthly comprehensive inventory.
1.5 Calculate the replenishment quantity reasonably according to the actual inventory and sales of various commodities in the store, so as to ensure that the inventory in the store is appropriate or sufficient.
1.6 supervise the neatness, cleanliness and reasonableness of the displayed goods.
1.7 Grasp the market trends, analyze the customer feedback, and reflect and put forward positive opinions to the company in time.
1.8 summarize the sales and expenses of this month on time every month, analyze the sales work of this month, list the successes and shortcomings, explain the reasons, and put forward the maintenance or rectification plan.
1.9 Establish customer files to facilitate customer service and track feedback information.
1. 10 accepts customer complaints and proposes solutions.
2. Staff management
2. 1 Supervise and manage the attendance and gfd of store employees and the correct use of service terms.
2.2 Check and supervise the daily work of cashiers and shop assistants in our store, and guide and train employees in shopping guide work in time.
2.3 Preside over the daily morning meeting and arrange the work for the day.
2.4 Supervise and inspect the completeness, standardization and timeliness of the cashier's daily handover list and handover procedures in the store.
2.5 Have the right to reward and punish employees within 100 yuan; rewards and punishments exceeding 100 yuan shall be reported to the company for approval.
2.6 For employees who do not meet the requirements of the company or the store or have poor performance, they have the right to submit a written application to the company to dismiss or transfer employees who do not meet the requirements of the company or the store or have poor performance.
2.7 Check and evaluate the daily performance of cashiers and salespeople in our store, and submit the comprehensive evaluation of last month to the company's finance in writing before 10 every month.
2.8 When the manager leaves work, gets off work or leaves the store temporarily, he shall make a written handover to the manager on duty.
3. Housekeeping
3. 1. Control our store expenses, save water and electricity communication expenses, and ensure that our store expenses are within the budget.
3.2 Master the maintenance and maintenance of all kinds of equipment in the store.
3.3 Organize the purchase of meals, supervise meals and check the post-meal hygiene.
3.4 Supervise the cleanliness inside and outside the store, be responsible for the management of safety and fire prevention, and do a good job of coordination with surrounding stores.
3.5 Review all kinds of accounts of the store in time, and check and supervise the standardization and accuracy of all kinds of accounts.
4. Other management
4. 1 can handle emergencies and emergencies correctly and decisively.
4.2 Cooperate with the stores of the company.
4.3 Actively report the new situation in the store to the company manager in writing or orally.
Responsibility 2: the job responsibilities of the store manager
1. Be fully responsible for store management and operation, formulate monthly, quarterly and annual sales plans and gross profit plans, distribute them to all departments quantitatively and supervise their implementation, and complete the store management indicators issued by the head office;
2. Maintain a good level of customer service in shopping malls and provide high-quality and value-added customer service for all customers;
3. Standardize the implementation and improvement of commodity display standards, keep the store's commodity display clean and vivid, and create a warm, polite, clean, comfortable and safe shopping environment for customers;
4. When reading all kinds of sales reports, we must be familiar with the top 20 main products and the bottom 10 products with the worst sales volume in each sub-category, and take effective measures in time to ensure that the main products are constantly in stock, and the unsalable products are retired, so as to maintain good sales performance and gross profit performance in the store, especially to pay attention to and effectively control fresh gross profit, improve the turnover and gross profit of the store, and speed up the turnover of goods;
5. Strictly control the loss rate of commodities, maintain the high efficiency of employees, reasonably control personnel costs and operating costs, and resolutely implement them? Low cost? Business strategy;
6, inventory management, ensure sufficient goods, accurate inventory, timely and accurate delivery of orders, maintain the correctness of the system inventory, keep the goods updated, and ensure that the store is not out of stock;
7. Suggestions and adjustments on commodity structure, commodity proportion, cooperation mode of manufacturers and account period;
8. Be responsible for the investigation and analysis of peer markets, formulate store competition strategies, examine and approve competing products, and guide the effective promotion of commodities and advertisements;
9. Be responsible for the examination and approval and implementation of various expense budgets in the store, and review and control the expenditures of various expenses in the store;
10. Issue various in-store notices, review and sign business contracts of various departments in the store, and formulate, maintain, improve and approve various rules and regulations in the store;
1 1, responsible for approving the bonus proposal and the distribution plan; Responsible for the performance appraisal and approval of employees, and approve the salary increase, promotion, transfer, appointment and removal of employees within the scope of authorization, including the selection and assessment of management personnel;
12, responsible for presiding over store operation meetings, and supervising and inspecting the implementation of post responsibilities and operation specifications by various departments;
13, responsible for the training of all employees in the whole store, and cultivating operational talents for the development of the company;
14, responsible for communicating with the headquarters and other business departments, conveying and implementing the decisions and plans of the operation department, attending the regular headquarters operation meeting, and feeding back relevant operation information to the headquarters in time;
15, authorizing the manager on duty to handle in-store affairs;
16, responsible for the people, goods and materials of the whole store, responsible for the management, maintenance and maintenance of the fixed assets and equipment of the store, ensuring that the company's property is not damaged, and supervising the cleaning, fire prevention, theft prevention, work injury prevention, safety and loss prevention, etc., to ensure the safety of operation;
17, responsible for the store's contact and coordination with government functional departments and surrounding communities, properly handling such public relations and ensuring the normal operation of the store;
18, organize the implementation of periodic inventory;
19, responsible for handling all kinds of emergencies and emergencies;
20, on-site work guidance for employees;
Responsibility 3: The job responsibilities of the convenience store manager
1, education management. As a retail enterprise, to establish the concept of all for customers, the store manager should educate all employees at any time? Think about everything from the customer's point of view? This is the foothold of shop work.
2. Commodity management. The quality of commodity management is an important criterion to evaluate the manager's management ability.
(1) Supervise the purchase, loading and replenishment of goods, and do well the related operations such as purchase acceptance, commodity display, commodity quality and service quality management.
(2) Implement the commodity price changes issued by the headquarters.
(3) Supervise the management of store commodity loss and grasp the scale of commodity loss.
3. Sales management.
(1) Implement the sales plan issued by the headquarters. The manager should combine the actual situation of the store to make his own store complete the annual sales plan and monthly sales plan to ensure the completion of various economic indicators. Formulate various economic indicators of all departments, implement the plan to all departments, link it with economic benefits, and mobilize the enthusiasm of all employees.
(2) Implement the promotion plans and activities issued by the headquarters, and formulate the specific implementation plan of our store.
(3) Grasp the sales trends of stores, and suggest the launch of new products and the elimination of unsalable products to the headquarters.
4. Organization and management. The store manager should have the ability of organization and management, effectively pool the energy of various departments and give full play to the overall efficiency.
(1) Do a good job in the division management of all departments in the store.
(2) Responsible for the management of staff attendance, grooming, appearance and the implementation of service standards; Responsible for the training and education of employees; Responsible for work: personnel evaluation and job evaluation are suggestions for promotion and transfer.
(3) to supervise and guide the business operation of shop assistants. Supervise and audit the store's accounting, cashier, report making and accounting treatment; Supervise and inspect the operation of tallyman, waiter and other personnel.
5. Management report analysis. In the modern retail industry, POS system is used to manage stores, so that the store manager can get the information of store operation status in time. The store manager should analyze and study this information, formulate countermeasures and improve management. Information materials include: sales daily report, commodity sales ranking table, promotion effect table, expense list, inventory record table, income statement, customer opinion table, etc.
6. Public * * * management.
(1) Promote the store to local customers.
(2) Properly handle various contradictions in customer complaints and service work. The store manager should listen to customers' opinions patiently, express his thanks and apologies to customers and put forward proper solutions from the perspective of customer complaints. The store manager should always educate all employees to take customer complaints seriously, because these problems are directly related to the reputation of the enterprise and the image of the store.
(3) Do a good job in coordinating with the communities around the store. Actively participate in various public welfare activities in the community, maintain regular exchanges with surrounding departments, units, schools and groups, and establish harmonious relations.
7. Management of warehouse equipment and environmental sanitation.
(1) Master the maintenance knowledge of various equipment in the store.
(2) Supervise the cleanliness inside and outside the store, and be responsible for safety and fire prevention management.
Responsibility 4: The job responsibilities of the store manager
1, conscientiously implement the Drug Administration Law and other relevant drug management policies, standardize the store work according to GSP, and take specific responsibility for the drug quality and service in the store.
2, implement the management system of the agency, do not buy drugs, formulate corresponding measures for the quality indicators issued by the superior, strictly implement and convey the implementation.
3. According to the development trend of the store, draft the manager's short-term development plan and implement it after approval.
4. Be responsible for the division of labor in store scheduling and daily affairs management, coordinate the relationship between departments and guide related work.
5, responsible for coordinating quality inspection, in-store pharmacists to do a good job of drug quality supervision. Supervise expired drugs, handle store quality complaints in time, and take relevant responsibilities for store drug quality.
6. Abide by the drug price system promulgated by the price department, ensure that the goods on the OTC market are clearly marked and the price labels are complete, and conduct self-inspection on the commodity prices of our store in a timely and effective manner.
7. Carry out standardized services and handle shop disputes.
8. Ensure that the financial differences of the store are relatively balanced and be responsible for the profits.
9. Be responsible for the review and delivery of shopping mall commodity plans, the custody of documents and daily newspapers, and the declaration and distribution of shopping mall office supplies plans.
10, responsible for discount, suspense management and quantitative analysis of relevant reports within the scope of authorization of the store.
1 1, upload and publish, and coordinate the relationship between management and execution.
12, regardless of personal gains and losses, can bear hardships and stand hard work, work conscientiously, have clear thinking, adhere to principles, have a strong sense of responsibility, understand marketing, be enthusiastic and steady, and have a sense of ownership.
13, actively complete other tasks assigned by superiors.
14, handle the relationship with the surrounding businesses and relevant departments, coordinate the employee relationship in our store, rely on employees, care about employees, and fully mobilize and give full play to the enthusiasm of employees.
15, earnestly carry out civilized operation, standardize service, strive for various honorary titles, and improve the social credibility of the store.
16, dealing with emergencies quickly, such as fire, power failure, theft, robbery and other job responsibilities.
Responsibility 5: The job responsibilities of the manager of the optical shop
1, fully responsible for store management and operation.
2. Make store sales and gross profit plans and guide their implementation.
3. Strictly control the loss in the store.
4. Review the in-store budget and in-store expenditure.
5. Communicate and implement the work plan of the operation department.
6. Responsible for communication with regional headquarters and other business departments.
7. Responsible for the selection and assessment of department managers in shopping malls.
8, reasonable control of personnel costs, to maintain the high efficiency of employees.
9. Guide the business work of all departments and strive to improve sales and service performance.
10, inventory management, to ensure adequate supply, accurate inventory and timely order release.
1 1. Supervise the promotion activities of the store.
12, ensure safe operation, strictly manage daily cleaning, prevent fire and theft, and maintain daily equipment.
13, responsible for the training of employees in the whole store.
14. Instruct the on-the-job training of staff in other shopping malls.
15. assist the headquarters in handling public affairs.
16, authorizing the manager on duty to handle the affairs in the store.
17. Feedback the operation information to the headquarters.
18, responsible for other daily affairs in the store.