1. Etiquette refers to people's willingness to respect each other in communication, that is, the procedures and methods of communication with people and the norms of external appearance, including language, appearance, manners and manners. From the perspective of communication, etiquette can be said to be an art, a communicative way or method applicable in interpersonal communication, and a customary practice of showing respect and friendliness in interpersonal communication.

From the perspective of communication, etiquette can be said to be a skill of mutual communication in interpersonal communication. It can be roughly divided into six aspects: government etiquette, business etiquette, service etiquette, social etiquette, foreign etiquette and diplomatic etiquette.

2, the importance of etiquette:

Etiquette is the foundation of harmonious interpersonal relationship.

Society is a collection of different groups, which is made up of many individuals. The differences among individuals are absolute, such as gender, age, wealth, seniority and so on. Etiquette is the lubricant and adhesive of social communication, which will make different groups respect each other, understand each other, seek common ground while reserving differences and live in harmony.

Etiquette is a sign of a good personal image.

Etiquette is the concrete embodiment of a person's internal quality and external image; Etiquette is the guarantee of personal psychological peace, spiritual purification, physical and mental pleasure and personal promotion. The core of etiquette is to advocate people to be kind. When everyone treats others with the motivation of being kind to others and binds himself with the principle of being a civilized citizen, then all people will experience an open mind and a happy body and mind.

③ Etiquette is the carrier of social civilization and progress.

In order to inherit and carry forward the excellent cultural traditions of the motherland and strengthen the construction of socialist spiritual civilization, the publicity and education of civilized etiquette is one of the important contents.

Etiquette is the key to the development of all undertakings.

Occupation is a means for people to make a living and gain a foothold in society. Paying attention to etiquette can help people realize their ideals and achieve success, promote all employees to unite and help each other, respect their jobs, be honest and trustworthy, enhance people's communication skills and competitive strength, and thus promote the development of various undertakings.

Etiquette is the foundation of a happy and harmonious family.

Family is a social relationship linked by marriage and blood. Family etiquette can make husband and wife harmonious, father love filial piety and family happiness.

The role of etiquette:

1. Etiquette is based on people's life and social interaction. People can correctly grasp the scale of interpersonal communication with the outside world and reasonably handle the relationship between good people and good people according to various etiquette norms. Without these etiquette norms, people will often be at a loss in communication, and even be rude to others and make jokes. Therefore, if you are familiar with and master the etiquette, you can draw inferences from others and treat people just right.

2. Etiquette is an important means to shape the image. In social activities, paying attention to etiquette in conversation can become civilized; Manners and manners can become elegant; Dress appropriately and be polite, and you will become generous; If you pay attention to manners, you can become beautiful. As long as you pay attention to etiquette, everything will be done just right. In a word, a person can become attractive if he pays attention to etiquette.