12331.

12331 is the State Food and Drug Administration in December 2011 issued the "food and drug complaints reporting management approach (for trial implementation)," required around the opening of the food and drug complaints reporting phone. In addition to the phone, units, individuals can through letters, the Internet, fax, visits, cell phone text messages, etc., to the regulatory authorities to reflect the drugs, medical devices, health food, cosmetics in the development, production, circulation, use of illegal behavior, as well as food safety violations in the catering service.

Dialing 12331 to complain, you need to state the time, location of the seller, name, what products were consumed or purchased, what problems arose, the production license number, personal claims and other information.

Expanded

I, the scope of complaints and reports

Acceptance of drugs, medical devices, cosmetics product quality and safety of the existence of suspected violations of the complaint report.

Two, accepted and rejected conditions

(a) complaints meet the following conditions, shall be accepted:

1. There is a specific and clear object of the complaints and reports of violations;

2. The object of the complaints and reports of violations of law in the scope of the department.

(b) the complaint has one of the following circumstances, inadmissible:

1. No specific and clear object of complaints and reports of violations;

2. Complaints and reports of violations of the object and are not within the jurisdiction of the food and drug complaints and reports agencies or management;

3. Not part of the drug supervision and management regulatory responsibilities Scope;

4. Complaints have been accepted and are still in the process of investigation and handling, the complainant repeated on the same matter;

5. Complaints have been dealt with in accordance with the law, the complainant in the absence of new clues in the case of the same facts or reasons for repeating complaints;

6. Violations of the law has been more than the legal time limit for recourse;

7. p>7. Should be resolved through litigation, arbitration, administrative reconsideration and other legal means or have entered the above procedures;

8. Other cases should not be accepted according to law.

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