Looking back on the past 20xx years, I have many wonderful memories in my mind. I have made great progress under the company's attention and training.

As a store manager, I feel a great responsibility. This half-year experience in store management has made me understand a truth: for a foreign fast food restaurant with good economic benefits, there must be a professional manager; Second, we should have good professional knowledge as the backing; The third is to have a good management system. Observe attentively and communicate with customers attentively, and you can do it well.

The specific summary is as follows:

1, conscientiously implement the company's business policy, and at the same time convey the company's business strategy to every employee correctly and timely, which has played a very good role in connecting the preceding with the following.

2. Do a good job in the ideological work of employees, unite the employees in the store, fully mobilize and give play to the enthusiasm of employees, understand the advantages of each employee, give play to their strengths, and do what they can. Strengthen the cohesion of the shopping mall and make it a United collective.

3, through various channels to understand peer information, understand the consumer psychology of customers, so as to know ourselves and ourselves, make our work more targeted, so as to avoid unnecessary losses.

4. Set an example and be a handsome employee. Constantly instill corporate culture in employees, educate employees to have a sense of the overall situation and do things from the overall interests of the company.

5. Attract customers with thoughtful and meticulous service. Give full play to the initiative and creativity of all employees, and let employees change from passive "let me do" to positive "I want to do". In order to create a good dining environment for customers and create more business performance for the company, lead employees to do their jobs in the following aspects. First of all, do a good job of cleaning every day to create a comfortable dining environment for customers; Secondly, actively serve customers and meet their needs as much as possible; We should constantly strengthen our sense of service and let our customers leave our store with sincere smiles and polite language.

6. Deal with the cooperation between management groups, work cooperation between superiors and subordinates, less complaints, more enthusiasm, look at problems in work objectively and solve them with a positive attitude.

Now, the management of the store is gradually becoming digital and scientific, and the improvement of management means puts forward new job requirements for the store manager. Skilled business will help us achieve various operational indicators. A new year has begun, and achievements can only represent the past. I will manage our agricultural college store with more exquisite and skilled business.

Faced with 20xx years of work, I feel a great responsibility. We should keep a clear head at any time and sort out our work ideas for next year, focusing on the following aspects:

1, strengthen daily management, especially the management of basic work;

2. Strengthen staff training internally, and comprehensively improve the overall quality of staff;

3, establish a high degree of loyalty to the company, love their jobs, the overall situation, all for the sake of the company, to contribute to the improvement of the overall economic benefits of the company.

4. Strengthen unity and cooperation with various departments and brother stores, create the best seamless working environment, get rid of discordant notes, give full play to the enthusiasm of employees, and gradually become a beautiful team.

Article 2:

Dear leaders and colleagues,

Hello everyone! With the celebration of New Year's Day and the coming Spring Festival, we are welcoming 20 16. First of all, I wish all leaders a happy family in the new year, all the best, good health and smooth work.

Looking back on the past year of 20 15, many good memories come to mind. With the company's emphasis on training and the support of all the staff, I worked hard with all the staff to correct my attitude and overcome difficulties, and successfully completed all the tasks of 20 15. Now I'll give you a brief report on my work in the past year, and please give your opinions.

To tell the truth, as a person in charge of staff meals, I deeply felt the great responsibility in the past year. These years' work experience has taught me a truth: Only by observing attentively and communicating with customers attentively can we do a good job in catering service with the cooperation of Qi Xin.

First, let's report on the operation of 20 15:

Since 20 15, the operation has been generally satisfactory. After a year of hard work, we have improved the losses in previous years and made some profits, which makes us feel more proud. The annual operating income was _ _ _ _ _ _ _ _ yuan, an increase of _ _ _ _ _ _ _ _ yuan over last year's _ _ _ _ _.

Secondly, summarize my work in 20 15. The specific summary is as follows:

1. Earnestly implement the business philosophy of Baihua Village, and timely and accurately convey the company's business strategy to every employee, thus serving as a bridge between the preceding and the following.

2, fully mobilize and give play to the enthusiasm of employees, understand the advantages of each employee, give play to their strengths, and do what you can. Enhance the cohesion of the team and make it a harmonious collective.

3, through various channels to understand peer information, understand the consumer psychology of customers, so as to know ourselves and ourselves, make our work more targeted, so as to avoid unnecessary losses.

4. Set an example and be a handsome employee. Proceed from the overall interests of Baihua Village.

5. Attract customers with thoughtful and meticulous service. In order to create a good dining environment for customers and create more business performance for the company, lead employees to do their jobs well in the following aspects, do a good job in daily cleaning, and create a comfortable dining environment for customers; Actively serve customers and meet their needs as much as possible; We should constantly strengthen our sense of service and leave customers with a heartfelt smile and polite language.

6. Deal with the cooperation between management groups, work cooperation between superiors and subordinates, less complaints, more enthusiasm, look at problems in work objectively and solve them with a positive attitude.

Now, the new year has begun. Looking forward to 20 16, with the guidance of leaders and the support of employees, I will manage our team with more exquisite and skilled business, provide employees with exquisite dishes and quality services, and do my best to work diligently and strive for a new level of turnover.

Article 3:

20xx years passed quickly, another year. During this year, I learned a lot of knowledge. In order to better complete the work, sum up experience, foster strengths and avoid weaknesses, and improve their business skills, the work is summarized as follows:

I. Summary of work

It is estimated that I have been engaged in the catering industry for many years. From the beginning to the present, I have experienced a lot, and I am constantly summing up the experience and knowledge of the kitchen, but I still haven't done well enough. 20 15 is also the fastest growing year in Ling Huchong. We have done well, but there are also some shortcomings. The kitchen has always been the top priority of our catering industry, and it is the most important link to grasp the taste buds of customers. If we want to do this well, we need the help of the whole restaurant. The speed of food delivery is also an issue that we have been emphasizing this year, but the effect is not very good, especially during the peak period. For example, in our Jinshan store, sometimes the food delivery will become very slow, especially for cooking.

I think there may be the following reasons:

1, the number of goods in the station is insufficient. That is to say, our restaurant has only three pots, and there is not enough food and water in the peak period.

2. The cooperation of kitchen staff is not enough. The staff didn't reach a good fit, and the team in our kitchen didn't have enough tacit understanding, which caused everyone to be in a hurry at the peak, and didn't know how to start and how to improve the serving speed.

3, the number of hot dishes is a bit large. Under the same operation, the fewer dishes, the faster the service will be. At the beginning, our Jinshan store had both fish pots, fried dishes and grilled fish, and the manpower was certain, which led to a shortage of manpower. The peak period easily leads to three or even four positions for one person, which also affects our service speed. Wouldn't it be better to halve the number of our hot dishes, remove the ones that are not easy to sell and leave the fine ones? I think he may be better, the serving speed will be improved accordingly, and the waste and consumption of dishes will be reduced accordingly. Increasing the speed of serving is equivalent to catching a part and looking back!

Second, the work experience

After stepping into a new job, after a year of exercise, I have more and deeper understanding of this job. Everyone has different understanding and feelings about work or career, so do I. For me, I usually grasp my own ideological context from two angles.

The first is mentality. To paraphrase Milu, "Attitude is everything". With the right attitude, we can use the right method, find the right direction and get the right result. Specifically, my attitude towards work is to choose what I like and then do my best for what I love. I have always believed that work should not be a task or a burden, but a pleasure and enjoyment. Only when you are interested in it and fall in love with it completely can you fully appreciate this happiness. I believe that I will find the pleasure of working in the process of trying to explore and discover this business, and I can do my best for it without reservation. It can be said that only when you know how to enjoy your work can you know how to succeed, and you can't be forced during the period.

Secondly, the problem of ability, which can be divided into professional ability and basic ability. I can illustrate this problem with a simple example: for a camel, its professional ability determines its viability in a desert environment, while its basic abilities, including adaptability, perseverance and natural vigilance, determine how long it can survive in a desert environment. Specific to people, professional ability determines whether you are suitable for a job, while basic ability, including self-confidence, cooperation ability, responsibility ability, adventurous spirit and development potential, will directly determine the vitality of this job. A successful person in his career must be a person whose two abilities can develop and operate harmoniously.

Three. Work Objectives In my future work, I will redouble my efforts to learn professional knowledge and master more business skills, so as to lay a solid foundation for my future work.

Style, can abide by the rules and discipline, unite with colleagues, seek truth from facts, optimistic, always maintain a rigorous and serious work attitude and meticulous work style, hard work. Carry forward the fine tradition of being hard-working and helpful in life, always be honest, diligent, hard and simple, always remember your responsibilities and obligations, be strict with yourself, and strive to complete the tasks assigned by the leaders at any time.

With the rapid development of our restaurant, we can expect that our work will be more arduous, the requirements will be higher, and the knowledge we need to master will be higher and wider. To this end, I will work harder, study hard, strive to improve my cultural quality and various work skills, and make due contributions.

I hope my 20xx is more beautiful and happier!

Thank you!