Employee training is a management activity that is planned and purposefully carried out in order to improve the business skills of employees and to promote or adapt to the development needs of the enterprise. In an enterprise, due to the development of the enterprise or the need to promote the development of the enterprise, some employees are not able to adapt to or hinder the progress of the work, then we have to train them. Due to the different positions, the focus of training should also be different. But for a position, in addition to the professional training of employees, we also need to give a variety of training to improve the overall quality of employees.
Whether a job done excellent success, he needs all aspects of the staff's quality of good cooperation to be able to complete, such as the staff's special skills, pioneering awareness, innovative consciousness, work attitude and so on. Only every aspect to a certain degree, can fully match the position, suitable for the development of the enterprise.
Classical case:
KFC is the world's largest restaurant group - Yum Global Catering Group's division, has a long history in the catering industry, all the employees who have worked in the KFC have a feeling that the ability to get a great deal of enhancement, and the reason for the ability of these employees to get a great deal of enhancement is a variety of training.
Currently in China, KFC may have about 5,000 restaurant management personnel, in the training of these personnel, KFC for different positions are equipped with different training courses, in addition to these professional training, KFC is also equipped with a different nature of the training for each employee, such as training in cultural literacy, training in innovation, personality analysis training, etc., these trainings have greatly improved KFC in the field. These trainings have greatly improved the all-round quality of KFC's working staff, and these trainings accompany the development and growth of the staff, which is the biggest feature of KFC's training for its staff.
A trainee assistant enters the restaurant, the first of its basic training, such as the process of work operation, the work of each step needs to master the basic skills, interpersonal training, communication training, management training, etc., with the position of trainee assistants slowly upgraded, the company in accordance with the requirements of the different, and then again on its training, such as the administrator of the actual operation of the training, training, communication training between coworkers. The company will train them again according to different requirements, such as administrator training in practical operation, training in communication between colleagues, etc.
In short, when an ordinary waiter rises to be a manager after years of hard work, he has to accept a variety of training from the company in the process, not only to accept the management manual as a leader, but also to accept the company's high-level knowledge and skills training, training to improve the quality of the staff, and so on. KFC is in the continuous training of employees, so that employees in all aspects of the skills have been greatly improved, and thus led to the development of the enterprise.
KFC's success can be attributed to the training of its employees in all aspects of literacy, which can be said to be the training that creates the employees and the employees that create the success of the company. One of the functions of a leader is to improve all aspects of the staff's qualifications, thus improving the quality of work.
A good employee in a workplace needs to have the following qualities: professional knowledge, professional ability, interpersonal relationships, work attitude, psychological quality and other aspects, if an employee fully equipped to master such skills, then what else can he not do? Let every employee completely master or have the ability is obviously difficult. To complete a job, may just have one or two of them will be completely enough, but an employee can not be for the work and work, in order to get the rapid development of enterprises, the need to train employees in a variety of skills, such as an operator only need to master the operation of the technology can be completely, after many years due to the skill of the technology he has been promoted to the workshop supervisor, workshop manager, this time he needs more Knowledge, we at this time in its management knowledge training, communication skills training is certainly too late.
So for each employee, we should carry out a variety of different nature of their training, improve the comprehensive ability of employees, for the development of enterprises to lay a good foundation.