Professional Class:
Hainan University, College of Tourism, Tourism Management, 2003 (tour guides and travel agency management)
Name: Sun Huihui
School Number: 2003923126
Personal Contact Phone: 13976723772
Internship Unit: Sanya Hot Island Holiday Travel Agency
Internship Unit Location: 708#, 7th Floor, Tonggang Hotel, Sanya, Hainan Province
Internship Unit. Sanya Hot Island Holiday Travel Agency
Location of Internship Unit: 708#, 7th Floor, Tongang Hotel, Sanya, Hainan Province
Telephone/Fax:38257667(10 lines)/ 88260630(two departments)
Position of Internship: Counselor
Internship Teacher: Mr. Weng/Mr. Pan
Internship Start time:2005.10.25
End time:2006.04.25
Marks out of 20
Actual score:
Marks based on:
Signature of the college supervisor:
Internship log (the first one)
November 15, 05
In the work, there are often travel agencies have part of the money left in the hotel. Reasons are mainly four: one is a miscalculation of more remittances; two is because of the original confirmation of the payment of the room, the guests temporarily have something to check out early; three is the request of the hotel front desk to collect, retain the difference in price; four is the holiday hotel to the travel agency's rebate. No matter what the reason, in a word, the money left in the hotel must be offset in a timely manner, because after the time specified by the hotel, then the money will always belong to the hotel. So, how can I offset these balances? Of course, the most direct and effective way is to offset the cost of the room. When I wanted to offset the room charge, I intuitively put a note on the hotel's return receipt stating that the room charge was offset against the balance of the previous room charge. Then I called the reservation department to inform them. I was told by the reservations department that I had made a mistake. The entire procedure should be: 1. The original involves a balance left in the hotel reservation form attached to the remittance voucher and then write a complete offset details, informing the offset is the last remaining which amount, and then sent to the hotel finance. 2. The hotel finance to receive the offset single to check the accounts at the time, confirm that there is a balance of this unofficial will be signed back to inform that there is a sum of money, can be offset. 3. The travel agency will be sent back to the hotel's financial confirmation of their signatures sent back to the hotel reservation department, so that the reservation department will be given to us to offset the cost of the room. From this we can see, in the case of accounts or involving the interests of both parties, not that a unilateral how to think how to do, but through the consensus of both parties, in accordance with a rigorous program to operate and implement, so that we can know the enterprise's profits and losses in what areas. Because this is not the interests of individuals, but the interests of the whole group, in order to eliminate the mutual protection of private individuals, so the flexibility is relatively small, hard and fast rules for the first.Internship log (second)
December 05, 2005
Invoicing at first glance, does not seem to be very important, but it is the travel agency and the guests, travel agencies and hotels between the exchange of a large number of items. Almost every guest meeting, booking, dining, entertainment or shopping will require an invoice, so that back to the unit to prove or reimbursement. As a travel agency, it is natural to try to do a good job in this part of the work, because it is also a reflection of the perfect service. Generally, if a guest spends money directly in the hotel, he/she can go directly to the cashier's office at the front desk and ask the hotel to issue an invoice for that part of the purchase. If the amount to be invoiced is more than the amount on the receipt, a 6% tax will be deducted. In principle, hotels require travel agents to exchange receipts for invoices, as this makes it easier for the hotel to keep track of its accounts and prevents duplication of invoices with copies of receipts. However, if the travel agency and the hotel has reached an agreement, then the travel agency can directly send a fax (with remittance vouchers, stamped with a financial seal, specify the date of invoicing) to inform the hotel's financial services, specify how much the amount of invoices issued and requested to be deposited at the front desk or the financial services, and then let the guests or the driver to pick up the name directly. This saves a lot of human resources. Of course, this does not mean that the travel agency can invoice as much as the hotel wants. The hotel will make adjustments according to the close relationship between the travel agency and the actual consumption. Because not every customer will ask for an invoice, the travel agency has room to maneuver. And the hotel and the travel agency will also be recorded at the same time, in order to later check the accounts at a glance, so that cooperation can be more smoothly. It can be seen that the cooperation between enterprises and lasting need to be established on the basis of a mutual trust and mutual benefit, in a good atmosphere of cooperation in order to make each other's work more effective to a higher level.
Internship log (third)
06/2/13
The guests in the hotel to enjoy the service is diverse. It requires a number of departments *** with the cooperation, both in terms of details and the overall need to do to make guests comfortable and satisfied. Simply from the large departments and points, there is the front desk, reservations, sales, rooms, catering, finance, public relations, concierge, engineering, purchasing, fleet and so on. They are divided into different areas, functions are also very different. But they are all closely related and indispensable. In daily life, travel agents have the most contact with the reservation/sales department (room or meal) and the finance department. Because these are directly related to the interests of the hotel, the hotel's profitability is mainly based on the rate of accommodation and to maintain the hotel's minimum cost of ownership of the profits left. One time, a guest called to inquire about photography in the Sheraton Hotel and wanted to know if there were any conditions. When I received the call, I reacted directly, thinking that it would not be a problem for the hotel and that the hotel would be happy to accept it, as it would be a kind of recognition from the guest. However, considering that I am not a hotel person, in order to better serve the guests, I still called the hotel to ask the relevant personnel. The call was transferred to the public relations department. After the professional explanation of the public relations department, only to understand that there are two kinds of photography in the hotel: 1. If the guests stay in the hotel to bring their own camera equipment for private home use, the hotel scene photographed as a kind of entertainment in the future as a remembrance of the permitted, but also reasonable. 2. If the guests are invited to invite professional photographers to enter the hotel for its shooting (such as wedding photos), you must make an appointment with the relevant aspects of the hotel (such as the public relations department). Public relations department) to make an appointment, without involving any advertising benefits, publicity and other conditions, the hotel will arrange a specific time in some specific areas for shooting. The filming will be supervised by an accompanying crew. As you can see, the hotel takes its image and reputation very seriously and has a very strict system in this regard. The hotel has the right to protect its own interests from being violated, and at the same time provide a certain degree of convenience for the needs of the guests.
Internship log (fourth)
March 26, 2006
Nowadays, a large part of the guests who come to visit Sanya for sightseeing and vacationing is because of golf. Sanya not only has a romantic tropical flavor, but also a paradise for recreation. There are several golf courses alone, the most famous of which are the Yalong Bay Golf Course and the Red Canyon Golf Course. Yalong Bay is the resort of Sanya, many first-class hotels are located in Yalong Bay, so Yalong Bay Golf Course is naturally favored by many golf fans. The majority of golf bookings are made by hotel guests, as they are not only close by, but can also be arranged according to their own schedules. Golf bookings are very precise. First the travel agent has to find out how many people are going to play, what time of day, what time of day, how many rounds and how many holes are going to be played. After confirming this, the travel agent can send a reservation form to the club and wait for the confirmation to be sent back. Golf fees generally include green fees, cart, caddie, walker, clubs, shoes, umbrella, locker fees and insurance if required. Most golfers prepare their own equipment for the game. You can play 9 holes, 18 holes or 36 holes according to your needs and preferences. Golf reservations are similar to hotel room reservations. The price can be very flexible and can go up or down according to the market. If you are not sure, you can reserve a spot, but once you have confirmed your reservation, you can't change it once you arrive at the course. If the guest does not arrive or the travel agent does not pay the fee to the stadium, then the stadium will charge the travel agent or ask the guest for the fee directly. This will have a negative impact on the travel agency and will create an obstacle to cooperation. Therefore, the establishment of good faith between the partners is not to be ignored, it is related to the healthy development of each other.
Summary of graduation internship
Title: travel agency accounting work of my opinion
Professional class:
Hainan University, College of Tourism, Tourism Management, 2003 (tour guides and travel agency management)
Name: Sun Huihui
Number: 2003923126
Personal contact phone: 13976723772
Personal contact phone. 13976723772
Internship unit: Sanya Hot Island Holiday Travel Agency
Location of internship unit: 708#, 7th Floor, Tongang Hotel, Sanya, Hainan Province
Telephone/fax of internship unit: 38257667 (10 lines)/ 88260630 (two departments)
Position of internship: transfer agent
Internship instructor: Ms. Sun Huihui
Internship start time: 2005.10.25
Internship end time: 2006.04.25
The full score of 20 points
Actual score:
Rating based on:
Signature of the college instructor to confirm:
Travel Agency Counseling My Opinion
Our company's full name is China Youth Travel Service Sanya Branch - Sanya Hot Island Holiday Business Travel Service Co. We are located in the center of the city. The company has 10 telephone lines and 2 fax machines. In the center of Sanya, a tourist attraction, occupies its own place, as other travel agencies, responsible for booking rooms, booking golf, booking flights, providing vehicles for rent, accepting tours or conference groups, designing travel routes, and so on. In the booking of rooms this piece, we Hainan what hotels are booked, regardless of whether there is no agreement. But most of the five-star, four-star hotels, especially in Yalong Bay, the hotel first, the main Sheraton.
Since joining the work, only to find that the knowledge of the books and the actual problem of the gap is very large, the travel agency industry has gradually have a better understanding of the further.
Tourism reception work first represents the image of the travel agency. It has the following nature and characteristics:?
(1)Comprehensive.?
Because the tourism product has a strong comprehensive, including accommodation, food and beverage, transportation, entertainment, sightseeing, shopping and other services, the process of reception is the process of realization of the above services. Therefore, the reception work is a very comprehensive work.
(2) standardization.
Because the tourism product is the first to buy, after consumption, in order to ensure the quality of the travel agency's products, so that the guests are satisfied with consumer satisfaction, travel agencies, all the service process in accordance with the norms, standards to achieve, only in this way can make the reception work can be carried out smoothly. Therefore, the reception work has a strong normative.
(3) cultural.?
Tourism activities include the understanding of culture, the thirst for knowledge, which objectively requires a high degree of cultural reception. The main part of the reception work is the tour guide reception service, the tour guide reception service not only to help, take care of the guests travel life, more importantly, in the process of explaining the dissemination of culture. Therefore, the reception work has a strong cultural.
(4) principle.
Because the reception work is carried out independently, reception staff and guests is a two-way communication, so the reception work to comply with two principles: one must adhere to the four basic principles, in strict accordance with the party's policies; the second is to effectively comply with the discipline of the foreign affairs and tourism regulations and rules and regulations and the relevant rules of work.
In the travel agency, the coordinator of the first to become a representative of its image. It is a travel agency to complete the ground, the implementation of the total scheduling, the total command, the total design of the tour program." Everything, the power in the hands of", has a strong professionalism, autonomy, flexibility. If the "outreach" is a hard-working buyers, then the coordinator is the "master chef", through their hands to "sour, sweet, bitter, hemp, spicy, salty" different flavors to meet the different team modulation out of the "taste", it does require a certain degree of skill. The counting staff to improve the efficiency of work, to avoid errors should pay attention to the following aspects of the problem.
One, humanization.
Regulation staff in the speech and answer the phone should be polite, courteous, modest, concise, sharp, generous, understanding, considerate of each other, and develop the use of "more care", "immediately do", "please rest assured that", "more cooperation" and so on the "modest words" habit, to give people close, the feeling of the spring breeze on the face. Each phone call, each confirmation, each offer, each description should be full of feelings to reflect the sincerity of your cooperation, to express your confidence in your work, to show that you are ready to strength. Writing letters, official documents to standardize, literally clean, clear and beautiful, concise, accurate and distinct, to win the other party's goodwill, in exchange for the other party's trust and cooperation, an excellent staff of counsellors, must be the travel agency colorful "window" display, it is like "stamens" to attract around the "bees" come and go.
Two, organized.
Accounting staff must carefully read the reception plan sent by the other party, focusing on the specific time, the number of people, the number of rooms, whether single or double rooms, whether the children occupy the bed, with the early morning, how to pay the government tax; the arrival of the exact time of arrival of the transportation and arrival at the port of entry, the verification of problems found in a timely manner notify the other party to quickly make changes. In addition, we also need to see whether there are ethnic minorities, or religious believers, dietary requirements, in order to notify the restaurant in advance; if you find that there is a local birthday tourists, remember to send him a birthday cake to celebrate. If there is an increase or decrease in the number of people, the vehicle should be changed in a timely manner. Organized is the core of standardization, is the prelude to standardization, is the basis of the program.
Three, thoughtfulness.
"5 fixed" (fixed room, fixed ticket, fixed car, fixed tour guide, fixed meal) is the main task of the staff of the meter. With the needs of the Hainan tourism market, now added a "fixed golf". *** "6". Despite the complexity of the things, but the head of the staff must always be clear, the implementation of each item. This is very much like the train freight section of the grouping station, the compilation is not good, we must "wear gangs", "collision", and even "out of line". As the saying goes: "A good memory is better than a bad pen". In order to be patient and thoughtful, but also pay special attention to two words. The first word is "fast", the answer to the other side of the problem can not be more than 24 hours, can be solved immediately, the speed of solving problems often represents the travel agency's level of work, must be a race against time, fast action. The second word is "quasi", that is, accurate, a board, said to do, "not empty shells", not variable. Answer to the other side of the inquiry, to be sure words, line or not, "line" how to do "not" how to do can not be ambiguous, is like and not.
Diversity.
Organize a group is not easy, often the price is low quality to be good, and often play a big role in which the staff of the coordinator. Therefore, the coordinators should be on the ground line more than a few sets of different price programs to adapt to the needs of different tourists, while leaving the space to achieve a reasonable profit. Bargaining" with customers is a common practice for the dispatchers. There are many sets of programs, a variety of means, the transfer will be able to "variables" in the search for success, can not stick to "a method of play", the program should be more, to be detailed, to be complete, you can "soldiers to block, water to earth cover", even though a lot of changes, I have a certain rule.
Fifth, intellectualization.
Counting staff that is to have the normal operation of the conventional means, but also good at learning, willing to study, grasp the changing new developments, new information to improve the level of operations, willing to make efforts to learn new ways of working, and constantly "self-charging", in order to higher, faster, more accurate, stronger. Such as to grasp the hotel and restaurant prices up and down; air, land and sea price adjustments, changes in flights; new local attractions, new routes, can not rely on "listening to people say", can not rely on the phone to ask, should pay attention to the field visits, only to grasp the detailed, accurate first-hand materials, in order to calmly respond to the battle, the answer to ensure that the operation of the rapid and smooth.
Accounting staff not only to "bury the head pulling the car", but also to "look up the road", to learn a step ahead, learn a step fast, learn a step early, to arm themselves with a wealth of knowledge, the fastest speed from a variety of channels to obtain the latest information, and put it into the study of the use of, you can "spring river water warm ducks know first". The most important thing is that you can learn from your mistakes, and that's the biggest trick of all.
Of course, the overall improvement of the staff does not mean that as a coordinator will be able to do anything can be arranged perfectly. Many times there are objective factors that make many travel plans have to be stalled or canceled because of these changes and the losses incurred are also unavoidable. What we can do is to try to do more timely and comprehensive grasp of the external changes, and in a timely manner according to their actual situation to make corresponding changes to adapt to the entire working environment of the entire tourism industry and even changes in society.
One, strengthen the reform of tourism intellectual property rights
I found that the travel agencies, although different, but the travel agencies listed the tourist routes are almost the same, in terms of itinerary, meals, accommodation, transportation and so on, the same, because of a single tourism product, leading to travel agencies to fight the war of prices, travel agencies try to lower the price of a line, which will inevitably lead to the quality of service. This will inevitably lead to a decline in the quality of service. And travel agencies are reluctant to develop new tourism routes, tourism products, because the development of a new tourism routes require a lot of human and material resources and financial resources, spending a lot of money. Moreover, after the development of new routes will soon be copied by other travel agencies, which will make the competitiveness of travel agencies weakened. Therefore, the strengthening of tourism property rights is imperative, which is not only to protect the rights of travel agencies, but also for the majority of consumers can reflect the new surprise.
Two, the hotel and travel agency to achieve a win-win situation.
The hotel and travel agency is a cooperative relationship, mutual benefit. Travel agencies are responsible for recruiting guests to the hotel, while the hotel is to give guests during their stay to enjoy the comfort and harmony of living and eating services. Each hotel has its own pricing strategy, which is based on the consumption of the entire hotel, such as power consumption, maintenance, purchasing, renovation, recruitment, service programs and other factors to develop their own hotel room sales strategy to maintain the operation of the entire hotel. In general, travel agencies in the case of external booking of rooms without profit, often will seek the help of the hotel to apply for preferential rates to obtain the profit of capital preservation. Or in the case of conflict of interest with the guests in the interaction, but also with the hotel negotiation, the gift of fruit baskets, flowers, etc. to express gratitude or apologize.
And the hotel will also according to their own actual situation, try to meet the travel agency's requirements. That is to say, in the **** the same service object service goal service purpose, so that the two sides of the cooperation is more pleasant and closer and more united.
Three, with the airline to maintain close relations
As a travel agency, the best way to attract customers is not to publicize their own strength of how great, but to have a fixed competitive airline ticketing office as a backing. Nowadays, many tourists are not lack of spending power, they can not be sure of the booking of a major factor is that the air tickets can not be realized. In addition to the difficulty of booking flights to certain destinations with fewer flights, there is also the increasing cost of fuel. Most travelers want to spend less money on transportation and more money on entertainment. Transportation is a means of getting to a destination, not a process of enjoyment. Therefore, tourists are more inclined to book so-called discount tickets, discount tickets, special tickets, and less consider the time. Such a choice at the same time also gives the travel agency a problem, if you want to receive the customer first of all need to book the ticket, and is cheaper tickets, so travel agencies are scrambling in the major airlines to inquire about tickets. Because as long as you cross this threshold, then the latter will not be a problem, and guests will be happy to cooperate with you. So, in order to better get more customers, the best way to expand is to have a strong combination with the airline.
In short, the travel agency is a comprehensive service industry, it involves a lot of areas, the workload is large and cumbersome, the knowledge required is particularly wide range. In order to become a good accountant, not only to see all sides, listen to all sides, but also bold and careful, honest and humble, and really keep up with the times, fully mobilize their enthusiasm and passion in order to do a good job of this job permanently.