How should social workers intervene in the campus crisis caused by adolescent conflicts? The following is a case of social work intervention in campus crisis that I provided. Welcome to read and browse.
Two boys quarreled in the dormitory because of a little contradiction, and then they started to do it. One of the boys scratched each other with a fruit knife, which caused the branch artery of parotid gland to rupture. This is an accidental injury accident of students in Jiaxing J secondary vocational school on February 28, 20 14. When the incident is still unclear, there are already live pictures forwarded and released on the online media, such as? Secondary vocational school students kill people with knives? Vocational school students compete for girls? A river of blood in the bedroom? Rumors like this. Faced with the pressure of public opinion, teachers and students have emotional and behavioral reactions such as guilt, self-blame, anxiety and helplessness. Many students are at a loss in the face of rumors, unable to study quietly, and some students who witnessed the incident have difficulty falling asleep or having nightmares; Some parents also called for accountability; Some class teachers are full of doubts and panic about student work.
Deep understanding? Timely evaluation? establish relations
Prediction is the premise of effective intervention. As mentioned above, the occurrence of this campus emergency has had a great impact on the teachers and students of the school. However, whether teachers and students will have psychological barriers and what kind of assistance should be provided requires social workers to comprehensively evaluate the severity of the incident, the psychological development level of teachers and students, individual psychological resilience, self-repair ability and external resources.
In the initial contact and communication with teachers and students, social workers are listeners and companions, not reporters and guides, to avoid excessively arousing the repeated trauma and negative emotions of the teachers and students involved and their parents, and to carefully express their concern and concern for the students and their families, establish relationships with the image of non-governmental public welfare forces, and give emotional support to those teachers and students who have difficulties. In particular, with the concept of objectivity and neutrality, we pay attention to both the students rescued by the hospital and the students detained by the police station; We not only care about the frightened students who witnessed the incident, but also care about the psychological pressure of the class teacher and class cadre who are waiting for the incident, and also care about the psychological motivation of those who spread false news. The sincerity of social workers finally got the response from teachers and students. Some students take the initiative to report the situation to social workers, and many class teachers also refer the grumpy students in the class to social workers.
Clarify the facts? Clear up your feelings? Psychological consultation
The next night, during the self-study time, the headmaster announced the notice of activities and matters needing attention to the students through campus radio, and also held a meeting of all the class teachers and arranged a series of work. Social workers are further involved in the work of teachers and students.
first step
The social worker gave some details. For example, the rescue measures for injured students, how school leaders and class teachers wait in the hospital day and night in turn, what state the students are under investigation by the police, and how parents of the two students respond rationally. Social worker, these? Unofficial? Detailed information will help to eliminate many suspicions or scruples of the outside world, help the school to clarify the facts in time, avoid confusing rumors, and let everyone accept that this is an accident. Qi Xin wants Qi Xin to work together to resist rumors and deal with the crisis.
Second step
Social workers are self-open. For example, social workers tell their feelings about events and rumors, their emotional psychological changes and coping styles, so as to arouse the voices of teachers and students, encourage other teachers and students to express sharing and emotional venting, and provide professional information on how to deal with these emotional and behavioral reactions. This can alleviate the anxiety and disgust of other teachers and students, provide emotional and social support for teachers and students, and actively respond with firm confidence.
Third step
Increase resources to deal with the crisis. For example, put "Common Sense of Psychological Crisis Intervention in Campus Emergencies (Teachers' Articles and Parents' Articles)" in the Q Q group of teachers and students to help teachers and students enhance their awareness of crisis intervention and understand the necessary coping strategies and methods; Pay close attention to and master students' psychological and behavioral dynamics, pay special attention to several types of students with strong emotional reactions, and students who have had similar contradictions and conflicts and are not good at expressing emotions, and record these students to prepare for future individual and group psychological counseling.
Fourth step
Advocating to deal with the incident? Three no? Principle. For example, no rumors, no labels, no abuse. Are you online? Since the media era, people can freely express and spread their views, but it is easy to vent and imitate unconsciously. Therefore, social workers call for and emphasize the necessity of self-discipline and heteronomy with moral and legal concepts, and hope that teachers and students will analyze problems with a systematic concept, consider personal interests and school reputation, respect each other, and jointly cope with the crisis under the guidance of school science to ensure the smooth progress of daily education and teaching in schools.
In addition, social workers also specially invite psychological counselors to provide individual psychological counseling and psychological assistance to the students who witnessed the incident and the head teacher of the incident class.
Integrate resources? Help each other? Follow-up service
After the campus incident, the teachers and students in the incident class were the most affected. Therefore, it is very important to integrate resources in time to help teachers and students understand their rich social resources, so as to restore psychological balance after the crisis and prevent similar behaviors.
first step
Integrate resources and strengthen the social support system for teachers and students. After the incident, leaders at all levels of the school attached great importance to it and took the initiative to ask the class teacher and other young teachers to rotate their posts in the hospital. On the day of the incident, student cadres deleted posts and replied on the Internet all night to stop rumors. Other students also strive to do a good job in daily classroom and dormitory hygiene, and support and comfort the class teacher. Enthusiasts among teachers provide expert information of Shanghai hospitals, and part-time lawyers also provide help from the perspective of legal consultation. Social workers often collect and publish supportive information, transmit positive energy, and remove catastrophic and extreme cognitive styles; Through the needle, integrate various resources to interact, give play to the role of mutual assistance among members, encourage and guide teachers and students to see hope, build confidence and take the initiative to intervene in the crisis.
Second step
Group counseling. Using the class, group counseling is divided into five links, which urges teachers and students to help each other, let go of the burden of the incident and continue to move forward together.
1. Introduction and contract link: Introduce the reason and purpose of group counseling, and stipulate the principles of respect, sincerity, sharing, trust and confidentiality, so that students can have a clearer understanding of the purpose of this activity and establish initial trust.
2. organize feelings: in order to help students better express their inner feelings, invite students to write on a piece of white paper? Are you there? (time), through? How did you feel when you learned about it? Present the truest feelings. Class teachers and psychological teachers take the lead in self-opening and frank narration, which also allows students to better sort out their emotions and pour out their feelings, so that the emotions in the state of avoidance or depression can be effectively vented.
3. Psychological education: instruct teachers and students to accept and cope with the possible emotional and behavioral reactions of themselves and their parents. After encountering some major life events or emergencies, people will have complex emotional reactions, including cognitive, emotional and behavioral manifestations after the impact, such as panic, shock, sadness and anger, as well as behavioral reactions such as crying and being at a loss. It is normal for a period of time, but if the duration is too long and the intensity is too large, it may form psychological barriers and cause psychological crisis, and teach students how to detect and deal with their emotions, such as
Social workers' involvement in crisis intervention is a kind of spiritual reconstruction for many students, which effectively relieves or eliminates the psychological pressure caused by campus events, and plays a positive role in preventing similar behaviors of students and promoting the healthy growth of teachers and students. Judging from the satisfaction evaluation of teachers and students, the professional service of social workers has been recognized and strengthened by teachers and students? Have trouble, call a social worker? Realize.
;