question 1: what should the waiter do if the guest is drunk in the restaurant? Guests behave differently after being drunk. We should try our best to help them on the principle of taking care of their health. At the same time, we should avoid their gaffes after being drunk from affecting the normal business of our restaurant. If the guest is seriously drunk, which has affected the dining of other guests and the service work of the restaurant, the restaurant waiter should invite the guest to a quiet and relatively isolated space, ask the guest to sober up first, and at the same time bring hot tea and small towels to the guest.

question 2: catering service and management: what should I do when I meet a drunken guest? During the service, I should pay attention to the drinking dynamics and expression changes of the guests, and can appropriately discourage them according to the specific situation. When individual guests drink too much and get drunk, the restaurant supervisor will come to the scene within 2 minutes to let the guests be quiet, advise and help them leave the restaurant, and help them sober up without affecting other guests' meals.

Services for drunken guests:

Arrange the guests in a remote and quiet place; No longer provide alcoholic drinks to guests; Provide guests with drinks that are helpful for hangover; Prepare towels, toilet paper, hot tea and plastic bags to prevent guests from vomiting.

Precautions:

Pay attention to the guest's mood, care for the guest appropriately, and be careful not to * * the guest in words and actions, which will cause the guest to be impulsive; If the drunken guest is accompanied by other guests, remind other guests to take care of them; Find out the ability of drunken guests to pay, and provide general drinks first if it is not clear; If the guest's language and behavior are difficult to control, inform the security department and the assistant manager of the lobby in time and send the guest to his room for rest.

If guests are found to be delirious, disruptive, drunk and disorderly, which affects public order, they should report to their superiors immediately, notify the security department, and persuade them to stop and isolate them. If anyone and anything with misconduct are found, they should be closely monitored and controlled.

-Answer from the most professional hotel communication platform in the world: Maidian Forum

Question 3: How should the waiter handle the drunken guests in the restaurant and how should the waiter handle them?

You should not avoid improvising according to the situation, and report to the organization personnel to help solve it in time.

Question 4: How to deal with drunken guests. 1. When the guests are drunk, they ask the waiter for a discount, but what should other leaders do?

a: you must be calm and don't be afraid. please ask other waiters to hold the guest steady first, pour tea for the guest to sober up, and inform the security department not to make trouble or leave the ticket, and ask the guest's friends to explain why the discount can't be made, and at the same time send a fruit bowl to apologize.

2. what should I do when the guest asks the waiter to accompany the wine?

a: you can say that you can't drink, and you will get drunk when you touch alcohol, so you can't provide quality service to customers. Please forgive me. Tea can be used instead of wine to show respect. You can also introduce our marketing manager or other leaders who can drink to the guests, stop drinking for you, and also provide an opportunity for marketing managers and leaders to communicate with customers and safeguard customers. This is a way to kill two birds with one stone.

3. What should I do when the guest is drunk and vomits?

a: 1) if guests are found to be drunk, they should try to reduce or stop serving alcohol.

2) If the guest is drunk and vomits, he should take the initiative to send towels and strong tea or send hangover drinks according to the guest's advice.

3) Help the drunken guest companion to escort the guest to the car to prevent the guest from hurting himself or others.

4) Clean up the vomit in time, and claim compensation according to the carpet stain (etc.).

5) Ask the guest to pay or sign the bill in time. If he is not awake, he should explain to his partner that it should be done as soon as possible.

4. what should I do if the guests get drunk and damage the restaurant items?

It's best to put a price list of equipment damage compensation in the restaurant, and be sure to install a camera to facilitate evidence collection. Depending on the drunkenness of the guest who damaged the goods, if he is conscious, remind him to pay compensation according to the price; If you are already drunk or have a tendency to make trouble, find the main guests or customers who are not drunk to explain the situation and claim compensation.

5. What should I do when a guest is drunk and has an argument or even a fight?

a: 1) Take the initiative to go forward and persuade both parties to stabilize their emotions. If possible, with the consent of other guests, one of them will be transferred to another table far away.

2) when fighting, notify the security department and relevant personnel to cooperate to stop it, and notify the local public security organ to handle it if necessary.

3) Keep calm, try to stabilize the mood of other guests and continue to eat and entertain.

4) count the damaged items and check whether anyone is injured, so as to claim for compensation.

6. What if the guest gets drunk and hits the employee?

if an employee is beaten, it is definitely necessary to stop the guest at the first time → then call the police → then appease the employee → observe the injury → if there is no injury, it is best → if there is injury → go to the hospital quickly → arrange other employees to cover the shift → identify the injury → find the police who handle the case → let the police find the beating person and ask for medical expenses. Don't hit people just to stand up for your employees. As long as you hit people, your employees will be beaten for nothing. If you are a hotel chain, you are insured, and you can reimburse some medical expenses through insurance.

Summary on the treatment of customers' drunkenness in restaurants:

During the service, pay attention to the drinking dynamics and expression changes of customers, and appropriately discourage them according to the specific situation.

If individual guests drink too much and get drunk, the restaurant supervisor will come to the scene within 2 minutes to make the guests quiet, advise and help them leave the restaurant, and help them sober up without affecting other guests' meals.

Services for drunken guests:

1) Arrange the guests in a remote and quiet place;

2) No more alcoholic drinks for guests;

3) provide guests with drinks that are helpful for hangover;

4) prepare towels, toilet paper, hot tea and plastic bags to prevent guests from vomiting.

Note:

Pay attention to the guest's mood, care for the guest appropriately, and be careful not to * * * the guest in words and actions, causing the guest to be impulsive; If the drunken guest is accompanied by other guests, remind other guests to take care of them; Find out the ability of drunken guests to pay, and provide general drinks first if it is not clear; If the guest's language and behavior are difficult to control, inform the security department and the assistant manager of the lobby in time and send the guest to his room for rest.

If guests are found to be delirious, disruptive, drunk and disorderly, which affects public order, they should report to their superiors immediately, notify the security department, and persuade them to stop and isolate them. If anyone and anything with misconduct are found, they should be closely monitored and controlled.

Question 5: What should the waiter do when a guest is drunk in a restaurant? You should talk to manager your. You can't make decisions by yourself, so you should let boss your handle it together. If the guests have company, of course, it is easy to solve. If there is no sea, there should be a driver in your hotel! It is best to inform his family or his friends.

Question 6: How to deal with drunken guests in restaurants (not guest rooms)? Hello, landlord

In this case, it is important to pay attention to:

Confirm whether the guests are drunk or not.

if it's true, and there is no private room in your restaurant to provide a rest, then you can only use his mobile phone to find his family's phone number and ask his family to come and pick him up.

If it is still recognizable, then provide him with choices: 1. You help him contact his family to pick him up; Second, you send him to the nearest hotel to check in and rest.

It's impossible for a restaurant to restrict guests from drinking. It can only be said that they are advised to drink too much today and advised him not to drink any more, so as not to hurt his health.

If you don't listen to the advice, you can give it back to Director your first. If the restaurant still can't handle it, you can only prevent him from going home after he is drunk, so that he can leave the contact information of his family or friends for later use.

I hope it helps you.

question 7: what if the guests get drunk in the restaurant? Drunk mud is more about the body, not unconscious. You can directly ask the guest who needs to call, and it is best to call his friends or family. I really don't know, and the phone can't be opened, so I can only ask for help at 111.

Question 8: As a member of the hotel, what should I do if a guest gets drunk and fights? I will try my best to deal with it without affecting our own business. If it can't be handled, a fight may happen immediately. You must call the police at the first time. The sooner you call the police, the smaller the loss. Generally, when several people go out at the same time, one or two people will not be so drunk. As a service industry practitioner, they should be politely reminded!

adopted

Question 9: If you are the manager of the food and beverage department, what would you do if a guest got drunk? It depends. If there is no one to take care of the guests, they are still very stubborn, don't go home and don't cooperate. The best way is to call the 111 police, which is to serve the people and he will send the guests home safely.

question 11: what if a restaurant guest falls asleep drunk and doesn't pay the bill? Wait until he wakes up and ask the other person to pay the bill.