Consumer complaints can be made by telephone, letter, interview and internet. But no matter what form it takes, it is necessary to clarify the following contents:
The first is the basic situation of the complainant. That is, the complainant's name, gender, contact address, contact telephone number, postal code, etc.
The second is the basic situation of the respondents. That is, the name, address and telephone number of the defendant.
The third is the time, brand, origin, specification, quantity and price of the goods purchased. The fourth is the specific situation of the damage, the time to find the problem and the process of negotiation with the operator. Fifth, shopping vouchers, warranty cards, copies of agreements, etc.
Matters needing attention when eating at the railway station and complaining about health problems
1. Try to keep the problem food before reporting the complaint.
2. Take photos or videos of food problems, and you can take photos of food problems according to the situation in the store.
3. Be sure to keep the catering invoice when you consume.
If possible, you can find a witness.
After meeting the above conditions, complain to the local health administrative department.
At the railway station, you should not only pay attention to the hygiene of the restaurant when eating, but also know the safety knowledge of the railway station, such as how to get in and out of the railway station safely. In and out of the railway station, you must queue up and walk in an orderly way, and you must not run.