? A few days ago, we were still wearing short sleeves and immersed in the warm sunshine of more than 21 degrees. The cold air going south these two days was not interesting at all ~ The sudden change of the situation made people unable to help but dig out the "autumn pants" that had been buried deep in the wardrobe.
? However, this cold air has warmed up the business in the store. Many customers hope to eat a bowl of hot noodles and drink a bowl of rice wine and egg drop soup with warm heart and stomach in this weather ... Today, less than 11 o'clock, the store began to serve customers one after another, and all the customers who came here complained about the changing weather, but when they ate a delicious bowl of Regan Noodles and drank warm rice wine and egg drop soup, the chill seemed to dissipate instantly. ?
"You have a new Meituan takeaway order ... you have a new Meituan takeaway order ..." Customers who eat in the restaurant keep pouring into the store, and the takeaway orders are not convinced to join in the fun. In the blink of an eye, more than a dozen takeaways came, and the friends immediately began to prepare meals in full swing. Song Jie cooked and matched, and Tao Ge and I went out to eat a packaged takeaway, so it was tense and orderly. ?
After the rush hour, I finally had time to catch my breath and have a drink, but suddenly I saw that two take-out orders on the table had not been taken for half an hour. I immediately turned on my mobile phone to check the situation, and found that the riders had never taken orders for these two take-out orders. I immediately called two customers, apologized and explained the situation. After appeasing the customers, I immediately increased the delivery tip, hoping that a rider would take orders as soon as possible, but the result was disappointing. Although the tip was added to 5 yuan, there was still no delivery tip. ? I'm so worried, I'm afraid that customers won't be able to eat on time, and I'm even more afraid that customers will be dissatisfied because of this problem. ?
There was nothing I could do. I picked up two takeaways and rushed out the door. I looked at the customer's address while walking. One was in the Science and Technology Information Building and the other was in the Yubo Building, all within one kilometer. After reading the map, I immediately dialed the phone number of the customer in the Science and Technology Information Building, explained the situation to the other party, and I started to run. It was about 811 meters away, but I ran downstairs in less than five minutes, but I entered the hall. Looking at me in a hurry, the takeaway brother asked me what was going on. I said that there were two takeaways in our store, and no one took the order. I came to deliver them myself, but I couldn't find the building written on it. The takeaway brother said, Don't worry, young man. At the moment, riders don't accept such high-level orders. You follow me and I'll take you to that building. ? After taking me to the building, before I could thank him, I heard that the eldest brother received a reminder call, he repeatedly apologized, and then flew out.
? I stepped into the elevator, and then dialed the customer's phone. On the eighth floor, she was already waiting for me at the elevator entrance. I delivered the meal to the customer with an apologetic face, told her that I was very sorry for waiting, and said that if there were any problems with the product after a long time, let me know immediately, and I was willing to compensate for any losses. The customer smiled and said, "It doesn't matter, you have worked hard, and I will definitely give you a good review." ? I didn't have time to say more, so I immediately went downstairs to deliver the next order. As a result, just after I got downstairs, my mobile phone prompted me that a customer had returned the order. When I opened it, it was the customer of Yubo Building who returned the order. Normally, this order didn't need to be delivered, but I didn't hesitate to call the customer. I said that it was our fault that you didn't receive the meal on time. Even if you had returned the order, I would personally deliver your meal to you. ? I hung up the phone, and I started flying again. The wind blew my hat off. I picked it up and carried it in my arms, and ran from Hongzhuan Road to Nongye Road. After I found a place, I dialed the phone of this customer. He told me the floor and comforted me that there was no need to worry. He waited for me at the elevator. When I got to the 16th floor, I saw him. He was a slightly fat boy with glasses. I gave him the food, and he was not well. ? I quickly said, "This is what we should do. It is our dereliction of duty not to let you eat our products on time, which has delayed your time. You don't have to pay. Please eat while it is hot. I hope you can order takeout from our house in the future." ? He repeatedly promised, and then we smiled at each other and went our separate ways. On the way back, the wind was getting stronger and stronger, and I found that I ran out before wearing thick clothes. The wind shot up from the cuffs and neckline, and I wrapped up my clothes and walked back quickly. At this moment, the mobile phone rang. It was the order made by the slightly fat handsome guy just now, and it was the same product, but the note said that the meal had been received and there was no need to deliver it. After reading it, my heart was inexplicably warm … Looking up at the people coming and going, I couldn't help but sigh that there are really too many beautiful people and things in this world.
Feeling:
First, customer first is not empty talk
? As a kind of service industry, the catering industry directly provides products and services to customers, so the importance of customers to a restaurant is self-evident. We can all understand these words, but many times we don't provide customers with a good dining experience. We are always slack in quality, service and hygiene, and sometimes we bring emotions into our work. The consequence is that our reputation is getting worse and worse, and customers are slowly losing ...?
In fact, it is not difficult to achieve customer satisfaction. Starting with a simple smile and using the simplest polite expressions, you will find that your smiling face is greeted, and your welcome and farewell words will make many customers feel different warmth. Turn passive service into active service, and you will find that it is actually some details that make customers satisfied or even moved.
meticulous attention is paid to quality, and everyone is responsible for every link, so that every product provided to customers is the most perfect, so that customers can eat it in their mouths but keep it in their hearts.
keeping clean anytime and anywhere, hygiene is the life door of the restaurant. Whether there is a clean and beautiful dining environment is the first condition that every customer looks at before entering the store. Keeping clean anytime and anywhere is inseparable from the habit of cleaning and returning. In fact, it is not difficult. We used to think that as long as the meal is finished, the whole workflow will be over. Actually, it is not. After the meal, cleaning the countertops and returning items should actually belong to one of the workflows.
Second, every effort should be respected
? This food delivery really touched me the most. In fact, in this society, people from all walks of life have it. Maybe there are five different occupations among the five people walking on the street, but no matter where they are or what industry they are engaged in, they have all paid their own hard work and efforts for their work. On the road, they are afraid that they will not be able to deliver food on time. Construction workers who endure the wind and the sun in the sun; Office workers who work silently in front of the screen … no matter who they are, they work hard for their dreams without reservation. ?
The little takeaway brother who runs in a hurry on the road, the white-collar workers who are still working overtime at night, and the busy waiters in the restaurant … their efforts deserve our respect!
? Sometimes we feel sad because of some unfair or unsatisfactory things, but in fact, God is fair. Although we come from different backgrounds, God has given us the same time. We have the right to pursue our dreams fairly. This dream is big or small. As long as you don't hurry and keep working hard, many people may not see your hard work in this process, but this road will lead to your own future. One day, you will find that all your efforts,
the world is actually beautiful!