1. Appearance and manners

Dress neatly, generously, smiling, active and enthusiastic, and pay attention to etiquette and politeness. Moreover, the mind is sensitive, the memory is accurate, the expression is natural, pay attention to the guest's expression, pay attention to the guest's movements, and master the guest's psychology.

2. Language

Language skills with beautiful language, pleasant tone, appropriate content and flexible strategies. Must master the basic conversation, pronunciation standard and accurate expression of one or two foreign languages.

3. Behaviour

An excellent front desk attendant should stand up to standard, behave properly and behave generously.

4. Business operation skills

Front office attendants must be able to skillfully and accurately complete their jobs according to procedures.

5. adaptability

adaptability is a special service skill and quality that front office attendants should have.

Job responsibilities of the front office of the hotel

1. Carry out the work instructions of the supervisor and assist the supervisor in his daily work.

2. Participate in various service activities and correct the problems in time when found.

3. Check the appearance, labor discipline, code of conduct and work attitude of employees to meet the requirements of the department.

4. master the hotel's preferential policies and house price policies, and understand the room status and occupancy rate.

5. Check the reservation information and VIP notice, and arrange the guests' check-in.

6. Ensure that the check-in registration form is detailed, accurate and clear, and conforms to the regulations of relevant departments.