Producers, sellers and service providers who provide goods or services to consumers (hereinafter collectively referred to as operators) shall abide by these regulations. Where laws and regulations provide otherwise, such provisions shall prevail. Article 3 To protect the legitimate rights and interests of consumers, the principle of combining business operators' self-discipline, social supervision and state protection shall be followed.
Business operators and consumers should follow the principles of voluntariness, equality, fairness, honesty and credibility when conducting transactions. Article 4 These Regulations shall be implemented by the people's governments at or above the county level.
The administrative departments for industry and commerce at or above the county level and other relevant administrative departments shall, according to their respective functions and duties, safeguard the legitimate rights and interests of consumers according to law.
Consumer associations at all levels protect the legitimate rights and interests of consumers according to law.
The relevant industry organizations shall urge the operators of this industry to operate according to law and strengthen self-discipline, and the industry norms formulated shall not contain contents that harm the legitimate rights and interests of consumers. Article 5 Any unit or individual has the right to supervise acts that harm the legitimate rights and interests of consumers.
The mass media should strengthen the propaganda of safeguarding consumers' legitimate rights and interests, and conduct public opinion supervision on acts that harm consumers' legitimate rights and interests. Chapter II Rights of Consumers Article 6 Consumers have the right to require business operators to provide qualified goods and services. Article 7 When purchasing or using commodities or receiving services, consumers have the right to know the real situation and trading conditions of commodities or services.
Consumers have the right to require business operators to provide relevant information and vouchers such as price, place of origin, producer, use, performance, specifications, grades, main ingredients, production date, expiration date, inspection certificate, instructions for use, purchase invoices, after-sales service, etc. Have the right to require the operators to provide services such as contents, specifications, fees, standards, forms, inspection reports, maintenance service records, invoices and other related materials and vouchers. Article 8 Consumers have the right to respect their personal dignity and national customs and habits when purchasing or using commodities or receiving services. Article 9 When the legitimate rights and interests of consumers are harmed, they have the right to report, complain, appeal and file a lawsuit, and have the right to know the result of the treatment. Article 10 If consumers' personal rights and property rights are damaged when purchasing or using commodities or receiving services, they have the right to demand compensation from business operators according to law and bear other legal responsibilities. Article 11 Consumers who purchase goods or receive services in commodity trading markets, fairs, rental counters and other places and their legitimate rights and interests are damaged may claim compensation from sellers, service providers or organizers, organizers and counter lessors. Chapter III Obligations of Operators Section 1 General Provisions Article 12 Operators shall fulfill their obligations stipulated by laws and regulations when providing commodities or services.
Where an operator has an agreement with a consumer or a commitment is made to a consumer, it shall be performed in accordance with the agreement or commitment, except that the agreement or commitment violates the provisions of laws and regulations or harms the legitimate rights and interests of consumers. Article 13 Business operators shall not make false propaganda or set consumption traps to deceive consumers in business promotion and promotion.
Business operators sell goods or provide services through radio, television, newspapers, the Internet, mail order, etc. The publicity statement made shall be consistent with the goods sold or the services provided. Fourteenth format contracts, commercial advertisements, shop notices, service guides, shopping vouchers and web pages drawn up by business operators are invalid if they contain the following contents:
(a) increase the obligations of consumers or let consumers bear the obligations that should be borne by operators;
(2) to exclude or restrict consumers' right to change or terminate the contract according to law;
(3) excluding or restricting consumers' right to demand payment of liquidated damages and damages according to law;
(four) to exclude or restrict the right of consumers to choose mediation, appeal or bring a lawsuit to resolve disputes according to law;
(five) to reduce or exempt them from civil liability for infringing upon the legitimate rights and interests of consumers;
(6) Other provisions that are unfair and unreasonable to consumers. Fifteenth operators should hang their business licenses and other administrative licensing certificates in the business premises according to law.
Organizers of commodity trading markets, organizers of trade fairs, and providers of venues and counters shall publish the telephone numbers and addresses of supervisory and complaint institutions in a prominent position in the business premises, and urge operators, exhibitors, users of venues and counters of commodity trading markets to hang business licenses and other administrative licensing certificates.
Business operators sell goods or provide services through radio, television, newspapers, the Internet, mail order, etc. , it shall inform consumers of the business operator's name, business premises, business scope, business license number, purchase conditions and contact information. Article 16 Business operators shall not tie in goods or provide services against consumers' wishes, and shall not add service items or attach other conditions without authorization.
Business operators shall not refuse or delay the provision of goods or services to consumers without justifiable reasons.
Operators shall not set a minimum consumption amount, and shall not refuse to perform legal obligations on the grounds of the quantity and use of goods or services purchased by consumers.