job description:

the lobby manager is a middle-level manager in the hotel or catering industry who is entrusted by the general manager and handles complaints from guests on all equipment, facilities, personnel and services of hotels and restaurants instead of the general manager, supervises the operation of various departments, coordinates the relationship between various departments, and ensures that hotels and restaurants provide quality services to customers in a normal order. They are the nerve center of hotels and restaurants, and they are the bridge between hotels, restaurants and guests. Their general work scope includes: 8? Maintain the order of the lobby and the safety of guests, and keep the lobby quiet, elegant and civilized; 8? 9 properly arrange the work of the day, supervise and inspect the work quality of the front desk and waiters; 8? Handle guest complaints, assist hotel leaders and relevant functional departments to deal with all kinds of emergencies in the hotel; 8? Answer guests' inquiries and provide necessary assistance and services to guests; 8? Do patrol work every day, and supervise the gfd, sanitary conditions, equipment operation and safety of hotel and restaurant staff.

In addition to acting as a bridge and link, the lobby manager is also a "watchful eye" to supervise the quality of hotels and restaurants.

Core competitiveness:

Knowledge requirements: Lobby managers generally require college degree or above, with no limitation on their major, trained in service management and hotel management, and know public relations etiquette, psychology, management and hotel business knowledge.

skill requirements: familiar with the hotel's management workflow and management norms, with strong organization, management and coordination capabilities; Have considerable training ability, strong adaptability and fluent oral English.

experience requirements: at least one year working experience in hotels or restaurants, familiar with the operation and management of hotel and restaurant services.

professionalism: good temperament, kindness, generosity, dignified appearance, cheerful personality, good communication skills, overall concept, service awareness, strong sense of responsibility and ability to work under great pressure.

Career status:

As a profession, "lobby manager" plays a very important role in modern hotels and catering enterprises. In recent years, banks have also introduced the position of lobby manager. It can be seen that the role of the lobby manager is widely recognized. Of course, enterprises of different sizes have different requirements for lobby managers, and small and medium-sized enterprises emphasize on specific business capabilities; The requirements of large enterprises for lobby managers emphasize work consciousness and attitude. With the vigorous development of catering industry and hotel industry in China, the career prospect of lobby manager is very optimistic.

Risk and reward:

The most difficult and unpredictable thing for the lobby manager is customer complaints. The aim of any hotel or restaurant is customer first, and the lobby manager, on behalf of the hotel or restaurant, has direct and face-to-face contact with the guests. The first duty is naturally to maintain the order of the lobby, handle the complaints of the guests, provide timely and thoughtful services to the guests, and mobilize all the resources of the hotel to meet the urgent needs of the guests when necessary. It can be seen that the lobby manager is still a charge-taking role, which is full of risks.

The income of lobby managers depends on the scale and benefits of hotels and restaurants. Generally, the monthly salary of lobby managers in four-star hotels in Beijing is about 4,111 yuan.

Career trend:

Development path: In most hotels, the lobby manager is usually above the foreman and supervisor; Assistant to the general manager or director of the general manager's office. To this end, the development space of lobby managers is to move towards management.

opportunities for transformation: the lobby manager can transform into an administrative supervisor, assistant and other positions in the catering or hotel industry. What China lacks most now is hotel management talents. China attaches great importance to this development. Soon in 2118, 28 hotels will open in Beijing at the same time. I want to tell you that the prospect of this major is very good! As long as you work hard.

In fact, the theory of hotel management is the second major, and practice is the main one.

Moreover, even if you graduated from a famous university, you still have to start from the foundation after graduation.

This major is about experience.

So my opinion is that even if you fail to pass the exam, you can study for one year in the form of loan (further study)

The most important thing is to go out to practice! Sometimes what you learn in hotels is something you will never learn in books.