Grooming training content
Grooming training content, research shows that whether in the workplace or life, good grooming will leave a bright, confident and dignified impression. Therefore, this is a necessary course of study for us in the workplace, and now we are sharing the contents of the grooming training in the hope that it will be helpful to you!
Grooming training content 1
Grooming:
Uniforms should be complete and clean and weigh the body, no dirty or wrinkled clothes.
Hair - Men: Hair must not be greasy and scalped and must not be excessively long (leave it the length specified by the hotel).
Women: Hair should be neatly combed, long hair should be tied up, no over-the-top hair accessories, only light and generous hair accessories should be worn, and hair should not cover the eyes or face.
Face - male: no beard, face should be fresh and pleasant, fresh breath.
Women: do not put too much rouge and powder, only a little modification, light sweeping eyebrow, light lipstick, light rouge can be.
Hands - male: no nails, nails should be clean, nails should not hide dirt.
Women: do not leave too long nails, should not wear bright red nail polish, nail polish can only be used in light colors.
Feet - men: clean shoes and socks, shoes should be polished before going to work every day.
Female: clean shoes and socks, no colored socks, wear the sock color specified by the hotel, shoes should be polished every day before going to work.
Odor - Male: Keep your body odor fresh, no bad smell.
Female: No strong fragrances (perfumes).
Courtesy:
1, in the work, often with a natural smile, show amiable attitude, can make the guests feel easy to approach.
2, shall not make small gestures (always mature, steady), yawn to cover the mouth, do not make scratching, picking the nose, pulling out ears, picking teeth and other indecent actions.
3, no chewing gum, smoking and eating at work.
4, shall not be suspected of guests Lulu, should be patient for the guest service.
5, when dealing with counter documents, but also from time to time to pay attention to the surrounding environment, so as not to guests standing at the counter for a moment, the staff is still unaware.
6, the guests came to the counter, immediately put down the documents being processed, politely greeted, showing that they have been professionally trained style, competence and ability to serve the guests.
7, listen attentively to the guest's question, can not arbitrarily interrupt the guest's narrative, and then clearly answer, so as to avoid answering the wrong question, such as encountering problems do not understand the answer, should say: "Please wait a moment, to wait for me to check so as to answer your question."
8, such as guests of a matter of amateur, or can not follow the common place, not to make fun of the guests.
9, the efficiency of the counter staff to be fast and accurate.
10, not to show laziness, stand upright, not swinging the body, not leaning against the wall, the cabinet and stand or crouch on the ground, not crooked head, crooked body, and play the face of a strange action.
11, in addition to the work should be accounted for, not to talk to each other about personal matters, no argument, not foul language.
12, unauthorized use of the counter phone for personal use, such as in case of emergency can be requested by the supervisor with the background of the phone.
13, appropriate words, not to offend the guests, and no need to flattery, the voice line should be gentle, not too big or too small, to clearly express what they have to say.
14, not at work, reading newspapers, books.
15, walking, not running, should be light footsteps, no sound, do not make strange movements.
16, try to remember the guest's last name, in the meeting can address the guest "Mr. / Miss / Ms. X, Hello!". .
17, if the guest's inquiries in their own authority or ability outside the scope, should take the initiative to make the relevant contact for the guest, and not just to "do not know" answer or even ignore.
1, the basic content of etiquette what
Instrumentation: refers to the appearance of people. It is static.
Grooming: It refers to the face, the countenance, and grooming is the most important part of instrumentation.
Grooming: refers to the person's demeanor and movement, is dynamic.
2, physical etiquette, including what
1, reception etiquette training
Miss etiquette, reception, Miss Flight Attendant, the World Expo ` reception. This kind of etiquette training focuses on the form, posture training, usually by the drama school teachers and other trainers training. They are good at posture training in theater and dance, so they are more suitable for the training of external image and posture. For example, the standard smile, the standing posture, etc., the training focuses on the image.
3, business etiquette training
The course is mainly for the business environment, people and people contact with the etiquette, such as the reception of customers, business interviews with some of the behavior and demeanor of the training, such as: how to shake hands, how to submit business cards, talks about the seating position, is a part of a specific group of people in the company's training, training, training is focused on the image.
These are the first steps in the process.
4, workplace etiquette
Course for all employees, management training. It is a professional quality training, workplace norms, workplace practitioners of personal grooming, etiquette, manners training. The purpose is the company needs to improve the overall quality of staff, and thus enhance the company's image. Improvement of employees do not abide by the norms of the workplace, work with others lack of etiquette, hierarchical disharmony, poor image of external contacts. It focuses on inspiration from the inside out, counseling, inner beauty and image of beauty training.