(1) Purchase of articles

1. The purchase of articles in the housekeeping department shall be undertaken by the secretary of the housekeeping department and the warehouse keeper. The warehouse keeper is responsible for purchasing or contacting the treasury of the finance department to order all kinds of materials, drinks and snacks needed by the housekeeping department for daily business, and the secretary is responsible for purchasing other miscellaneous items.

2. The housekeeping department warehouse keeper should keep close contact with the large warehouse of the finance department, grasp the dynamics of the housekeeping department materials in the large warehouse of the finance department and constantly adjust them to ensure that the materials are adequately prepared and effective.

(II) Goods warehousing

1. Items, equipment, drinks, snacks, etc. purchased by housekeeping department, except office supplies, linens, uniforms and accessories used for maintenance of laundry room and PA equipment and facilities, are uniformly received and distributed by the warehouse keeper, and each division is not allowed to accept and use them by itself.

2. according to the normal use cycle of goods, the average consumption rate and the predicted weekly occupancy rate of guest rooms, the warehouse keeper fills in the application form for warehouse supplies every Monday and Tuesday, and after being signed and approved by the housekeeping manager, the goods sufficient for this week's distribution will be extracted from the finance department warehouse to the housekeeping department warehouse, and the records will be kept in strict accordance with the preservation requirements of the goods.

(3) Distribution of articles

1. Distribution of guest articles

(1) The warehouse manager distributes guest articles on all floors every Wednesday and Thursday.

(2) Every Wednesday and Thursday, the foreman of each floor fills in the Statistical Table of Floor Guest Supplies according to the room occupancy rate, and uses this table to collect guest supplies.

(3) When distributing the guest articles, the storekeeper should fill in the actual shipment quantity in the corresponding column of the Statistical Table of Guest Articles on the Floor, and sign with the consignee for confirmation. After delivery, properly keep the original documents for the monthly inventory of guest goods.

(4) The guest articles taken away or damaged by the guests need to be reissued by the Miscellaneous Notice of the front desk.

(5) The guest articles that were taken away or damaged by the guest and refused to be compensated by the guest should be reissued by the Miscellaneous Notice issued by the lobby manager or the front office manager. According to the relevant financial documents, the receptionist can issue a Miscellaneous Notice with a reduction or exemption amount of RMB 11. The reduction and exemption amount of Miscellaneous Notice will take effect when it is issued by the lobby manager in 51 yuan; The reduction or exemption amount within 51-111 yuan shall be signed by the front office manager (the authority of the deputy front office manager to sign the exemption is the same as that of the lobby manager). The amount of relief within 111-611 yuan shall be signed by the manager of front office department, the manager of finance department and the deputy general manager in charge of rooms before it takes effect; If the amount of cancellation is above 611 yuan, it will take effect only if it is issued by the general manager. (The above limit is for each transaction)

When the warehouse keeper distributes the goods by reducing or exempting the Miscellaneous Notice, the authority of signing and exempting must be carefully examined, and the goods shall not be distributed beyond the authority.

(7) The warehouse of Miscellaneous Notice is effectively linked as yellow, and other links are deemed as invalid. If Huanglian is lost, it must be replaced by other copies, which should be signed by the floor supervisor and housekeeping manager.

(8) The warehouse keeper shall inspect the lockers on each floor on Tuesday of the first week of each month. If there are too many guest articles, the warehouse keeper has the right to deduct them from the amount of the floor foreman's application this week, so as to control the operating cost and material consumption reasonably. If illegal use is found during the inspection, the warehouse keeper will directly report to the housekeeping manager and the housekeeping manager will make corresponding punishment.

(9) The warehouse keeper should strictly control the use of guest goods, especially low-value consumables, and regularly count the average consumption rate. If the actual material consumption index of any floor is significantly higher than the average consumption rate, after analysis, it should report to the housekeeping manager and investigate the cost management responsibility of relevant personnel.

(11) The warehouse keeper should always pay attention to the shelf life of varieties with shelf life in low-value consumables. One and a half months before the quality guarantee period, we should organize the replacement and contact the purchasing department about the replacement. Ensure that the guest articles stored in the warehouse and used on the floor are within the effective use period.

2. Distribution of drinks and snacks

(1) The warehouse manager distributes drinks and snacks to the floors every Friday.

(2) The floor foreman receives the drinks with the Wine List and Miscellaneous Notice that are held by the front desk, and the executive floor foreman receives the drinks that are provided for the guests on the executive floor free of charge according to the building sales policy with the Wine List signed and approved by the floor supervisor.

(3) The wine list warehouse is effectively linked as a red link, and other links are deemed as invalid. If the red couplets are lost, drinks and snacks must be replenished by other couplets, and they can only be replenished after being signed by the floor supervisor and housekeeping manager.

(4) The floor foreman can collect mineral water free of charge after registering in the Free Mineral Water Collection Registration Book according to the room occupancy rate.

(5) If there are drinks that run away from the account or refuse to pay by the guests, it is necessary to supplement the drinks with the Miscellaneous Notice issued by the lobby manager or the front office manager.

(6) The warehouse keeper should check the liquor cabinets on each floor at least once a month, and the date and floor of the check will not be notified in advance. If fraud is found in the inspection, the warehouse keeper will directly report to the housekeeping manager and the housekeeping manager will make corresponding punishment.

(7) The warehouse keeper shall cooperate with the Finance Department to make an inventory of the wine reservoir on a regular basis every month, and after the inventory, submit the Wine List, Miscellaneous Notice and Daily Report of Wine Consumption in Guest Room Mini-bar to the Finance Department for verification.

(8) The warehouse keeper should control the usage of free mineral water, instant coffee, tea bags, Bao Lu Ben He sugar and free drinks on the executive floor every month in combination with the room occupancy rate and average consumption rate. If there is obvious difference between the actual usage and the reasonable budget, the warehouse keeper should analyze and find out the reasons, and report to the housekeeping manager when necessary.

5. Distribution of other items

(1) The warehouse keeper should replenish the reserve of drinks, snacks and guest supplies in the guest room center before 16: 31 every day. The above reserves are only for the middle and night shifts on the floor, and shall not be used in the morning shift without special reasons.

(2) The battery reserve is stored in the guest room center, and the clerk is responsible for issuing it. The principle is to exchange the old for the new.

(3) When collecting the articles and appliances reported as damaged, the foreman shall fill in the Application Form for Loss Reporting of Housekeeping Articles, and after the supervisor and the Housekeeping Manager sign it for approval, they shall take the Application Form for Loss Reporting of Housekeeping Articles and the reported articles (or debris subject) to collect the articles. On the last day of the end of each month, the warehouse keeper counts the reported loss of goods in that month, reports it to the housekeeping manager, and evaluates the employees on this basis.

(4) The warehouse keeper shall equip the employees of each division with work appliances according to the work needs. In addition, if it is necessary to use them due to damage, wear or consumption, the principle of using them is to exchange old ones for new ones; If the work equipment is damaged due to non-work reasons, it shall be compensated according to the price before a new product can be replaced. If it is necessary to get more work utensils due to the increase of workload or staff, it should be approved by the housekeeping manager before receiving them.

(4) Precautions for collecting articles

1. Other valid documents used in the warehouse of Miscellaneous Notice shall not be altered or altered. Once found out, it will be regarded as fraud and punished. If the documents can't be consistent with the real thing due to the work mistakes of relevant departments, the warehouse keeper shall, after obtaining the consent of the supervisor or department manager, make equivalent treatment in line with financial procedures as appropriate. If the problem still cannot be solved, please ask the relevant departments to correct it.

2. If the employees of relevant departments lose the Miscellaneous Notice or other valid credentials for applying for articles, so that they can't collect articles and drinks according to normal procedures, they can copy other copies of the credentials, which will be signed by the managers of both parties, and then signed by the supervisors for approval and entry into force.

3. When the damaged or polluted articles of the guest are replaced by the reduction or exemption of the Miscellaneous Notice, the damaged or polluted articles (or debris subject) must be returned before replacement.

4. Nothing in the warehouse is allowed to be checked out. In case of special circumstances, it is necessary for the manager to apply in writing and get the approval of the housekeeping manager before borrowing it.

5. When collecting articles from the warehouse, the recipients must personally collect them and sign the corresponding registration book for confirmation, and no one else can sign them.

6. When each division receives goods from the warehouse, the warehouse management can, in principle, issue them according to the quantity applied by the recipients. If there is a big gap between the number of recipients' applications and the room occupancy rate, or the warehouse keeper has doubts about the number, purpose and use cycle of recipients, the recipients should give a reasonable explanation, otherwise the warehouse keeper has the right to postpone or refuse to issue them, and explain the situation to the housekeeping manager, who will make the final decision.

7. The warehouse keeper shall effectively manage and control the articles and operating costs of the housekeeping department under the premise of strictly observing the relevant regulations on finance and safety of the building and these detailed rules, and actively cooperate with the work of each division of the housekeeping department as far as possible.

8. All staff in Housekeeping Department shall abide by the above regulations. If there is any violation or fraud, once it is found out, it will be dealt with severely.