Crisis management is an enterprise to deal with a variety of crisis situations in the planning decision-making, dynamic adjustment, resolution of the treatment and staff training and other activities, the purpose of which is to eliminate or reduce the threat of crisis and loss. The following is brought to the crisis management learning experience, I hope you like it.

Crisis management learning experience a

Because of the increase in recent years of public **** crisis events, so in the choice of self-study courses selected "public **** crisis management" to make up for the lack of knowledge in this area. Catch time to learn some, is indeed a good book, also triggered some of their own feelings, perhaps biased, but not to vomit. The book will be divided into five categories of crisis natural disasters, accidents and disasters, public health emergencies, social security emergencies, economic crisis. In my opinion, it is not comprehensive enough. Is the lack of faith a crisis? What kind of disaster will a crisis of faith bring to us? What should we do now? I know that my level is limited, the following is a brick to attract jade.

First, face up to our faith

There is no doubt that our party has never relaxed, the party's ranks, the faith of our people education, ****productivist ideals and beliefs is the party's successive political study of the basis of the content of the party's propaganda on the masses of the keynote and orientation. But efforts, under the impact of the diversification of interests in the market economy, under the erosion of the constant renovation of flowers and greenery, puffed up materialistic desire, the effect has been repeatedly discounted. During the revolutionary period, the martyrs threw their heads and spilled their blood, the power of faith. Now? Personally, I think there is a need for an in-depth investigation of the real, not the form. 2008 June 11, Russia's ruling party "United Russia" party announced a "clean-up" plan, in the end of the review process, there will be about 30,000 people will be expelled from the party. Will we have such a crisis? I dare not think so. In "The Crisis and Reconstruction of Faith in Chinese Society," published by Chen Yanqing and Jing Xuemin in the Jianghai Journal, it is mentioned that "after the establishment of the market economy, the problem that is likely to arise and has already arisen is the economicization of faith. The economicization of faith is also the utilitarianization of faith. Faith loses its sanctity for social development and life orientation. Faith disappears into meritocracy, and meritocracy becomes the only instinctive faith in people's behavior" is thought-provoking and should be read.

Second, the disaster of the crisis of faith

Perhaps you don't recognize my judgment. The stock market talk published in the Tianya community, I do not dare to agree with all the faith crisis in China, but there are some places, there are a few points of warning reasoning. That is, it is a family's words, let's not comment on it, summarize a sentence or two, let's take a look at it. "China's biggest crisis is not an economic crisis, but a crisis of faith. Economic crises are often accompanied by crises of faith." "Mr. Yu Youren wrote a piece called 'The Three Evil Causes of the Death of a Nation,' in which he said, 'The people are poor, the society is bankrupt, and the country is bankrupt. The state is stingy with its gold and hides it for others. This is one of them. Good cannot be raised, evil cannot be withdrawn, profit cannot be prospered, and harm cannot be removed. Goodness is turned into greed, and learning into theft. This is the second. In the palace, in the house, in the dream, in this cry, in the other laugh, outsiders spy, Xiao Xiao fiddling, international detective money movement, a move, a deposition and a check, fall into its art. This is the third.' This article was published less than a year after the seemingly powerful, prosperous Manchu Qing dynasty collapsed."

Third, what we should do

Chen Yanqing, Jing Xuemin published the "crisis and reconstruction of faith in Chinese society" article, the reconstruction of faith to do a detailed discussion. But more theoretical, combined with their own, I personally believe that, on the issue of faith, in the party there are three things must be done. One is to carry out a mapping, to grasp the real situation, but the determination to be greater than the form; Second, the organization of a large study, discussion, firm ****productivist beliefs, in the choice of teachers and teaching materials to work hard, the lessons taught to convince people; Third, the faith audit as a system, through the use of people, officers, the formation of a clear guide. The faith of the masses, one by the example of party members, the second by publicity.

The above is their own learning "public **** crisis management" of a few thoughts, neither by the title, nor mature, not comprehensive, welcome to correct.

Crisis Management Learning Experience Part II

In recent times, I organized the Bureau of the team members of the "public **** crisis management case" to study. Through the study, I have a deeper understanding of how to deal with unexpected public **** events.

From "SARS", "A" to "hand, foot and mouth disease" and other epidemics, exposing the prevention and treatment of major infectious diseases at present there are outstanding problems, so that the national control of infectious disease epidemics and response to sudden public ****. Infectious disease epidemics and response to sudden public **** health incidents to further attention, the introduction of the "sudden public **** health incident emergency response regulations", increased investment in the construction of public **** health system, while accelerating the pace of construction. Now it is also included in the public **** health crisis management in the "public **** crisis management cases" for study, fully reflecting the State attaches great importance to the safety of people's lives and property. The *** and health administrative departments and health workers at all levels y feel the great responsibility for handling sudden public *** health incidents. Grass-roots health organizations are the earliest discoverers, monitors, reporters and bearers of specific treatment measures for sudden public **** health incidents. I have two years of health management practice, combined with the actual health work in the county, briefly talk about the handling of sudden public **** health incident experience and views.

First, the problem

At present, in my county, township, village three-level health network is basically sound, the national disease reporting information system has been built to the county, townships at both levels, the county level to establish a public **** health incident reporting management information system, disaster prevention and disease prevention report management system, the county, the townships were formulated to deal with various types of public **** health incident plan, the initial establishment of a rapid response mechanism, the construction of a public **** health incident handling emergencies. Rapid response mechanism, the construction of the basic platform for dealing with public **** health emergencies, but the problems are still very prominent.

First, there is a lack of professional and technical personnel and equipment. Township health center prevention and protection group, county disease control center of non-professionals accounted for a large proportion.

Secondly, the investment is not in place, emergency response capacity is poor. Finance over the years on the proportion of rural health institutions investment is not large, so that township health centers to carry out disease prevention work, business training, health education work and some other necessary investment is insufficient.

Third, the weak emergency response capacity, the aftermath of the treatment mechanism is not built. On the public **** health emergencies, there are medical treatment capacity is not high, professional medical personnel shortage and other problems, directly affecting the effective disposal of emergencies.

Second, the recommendations and countermeasures

In view of the above problems, I believe that the following aspects should be to improve the ability to deal with emergencies of public **** health incidents:

First, the establishment and improvement of emergency response team of sudden public **** health incidents. Further build sound and perfect on-site epidemiology, medical treatment expert pool, strengthen the county, township-level on-site investigation and county-level medical treatment capacity building, improve on-site processing and treatment level. In line with the principle of "keeping soldiers for a thousand days, using them for an hour", we should increase investment, accelerate the training of professionals, continuously improve the quality of the team, implement the performance pay of the health system as soon as possible and increase the financial input, establish incentive mechanisms, fully mobilize the enthusiasm of the personnel to ensure the stability of the team, and truly achieve " Come to be able to fight, war can win".

Secondly, the sound of sudden public **** health incident material storage mechanism. After the occurrence of emergencies, the need for appropriate pharmaceutical devices. At present, the supply of drugs lagging behind, especially when it comes to major public **** health events, the demand is large, the contradiction between supply and demand is more obvious. Special events, the need for special, special drugs, devices, due to the material stockpile mechanism is not sound enough, the urgent need to even can not be obtained, affecting the handling of the incident. Therefore, should improve the emergency material storage mechanism for sudden public **** health incidents, that is, according to the frequency of different types of events, the possible scope of the incident, from the state to the township level should be a sound material storage mechanism, storage of different varieties of medicines, substances, equipment, not only to ensure the timely supply of the incident occurred, but also to reduce unnecessary losses and waste.

Third, improve the emergency disposal mechanism. In order to enable timely reporting and handling of events after they occur, the state has now established several reporting systems, but these are used within the health system. How to report in time after non-health personnel find out that an incident has occurred is the key to the whole reporting. A single telephone number should be established that is uniform throughout the county and widely known to the public. In order for incident responders to get to the scene quickly, there should be a special vehicle with a special sign, and personnel should wear special clothing or signs so that the public can recognize them and quickly get out of the way. The corresponding personnel vehicle device should be in an emergency state, so as to ensure the timely disposal of the incident.

Fourth, optimize the configuration of the inspection capacity, rapid and clear cause of the incident. As soon as possible to clarify the cause of the incident is the key to successfully deal with the incident, inspection, monitoring results is the most important means of identifying the cause. At present, the township level to deal with sudden public **** event basically no test, monitoring capacity; county level is not advanced enough devices, low level of technology, to carry out less special cases, many special cases to the city, autonomous region level to seek assistance. I think we should optimize the configuration of the test capacity, rational arrangement of autonomous regions, cities, counties, the three levels of inspection and monitoring projects, autonomous regions bear the device, the conditions of the higher technical requirements of the project, the municipal level to undertake some of the lesser carried out in the day-to-day projects, the county to undertake the day-to-day projects.

In short, to deal with sudden public **** health incidents is the health system's comprehensive capacity and management level, the quality of personnel concentrated. The complete establishment and normal implementation of the emergency response system requires a process of continuous improvement, continuous improvement and the implementation of the relevant departments to cooperate and integrate. In addition to the ability to deal with infectious disease outbreaks, the occurrence of unexplained diseases, food and occupational poisoning in the capacity building, should be to a high standard, so that the county's public **** health incident handling capacity and economic and social development.

Crisis Management Learning Experience III

Crisis is a universal phenomenon. The establishment of an effective crisis management system, successful crisis prevention, crisis management, as soon as possible in the crisis recovery, and even get opportunities and development, is an important issue that business managers must think about.

A correct understanding of the crisis

The outbreak of the crisis is roughly divided into two categories: one is the accumulation of things to a certain extent when the outbreak can be referred to as "cumulative development"; the second is the unpredictable things of the sudden attack, can be referred to as "sudden". Crisis will inevitably gather different interest groups, manifested in the media chase, public opinion reproach, emotional confrontation, inter-group wrestling for profit and other conflicts. How to deal with the crisis management? The key is to prevent beforehand, review the potential dangers, research and development of preventive measures; when the crisis comes, accurately determine the core of the crisis, early differentiation of risk, as soon as possible to end the crisis, to minimize the negative effects or transformed into a business advantageous factors and even opportunities. The essence of crisis management is to prevent beforehand, control during the incident, and take into account the interests of the company.

Cultivating a sense of crisis in the company is crucial. Secondary school read "magpie see Qin Huan Gong" story, still fresh, Qin Huan Gong on the magpie's reminder of indifference, and finally from the "soup ironing, needle and stone" of the small disease into "in the bone marrow, no please" of the disease and death, lies in his lack of crisis awareness. Bill Gates created the world's electronic empire, is that he has "we are only eighteen months away from bankruptcy" crisis concept. Every employee must know: my words and deeds represent the company's image and affect the public's impression of the company. Market economy to face the crisis, the growth of enterprises is a test and sharpening.

Second, the correct handling of the crisis

Crisis events on the impact of the enterprise mainly depends on two points: one is the nature of the event itself; the second is the competent units and the news media comment on the incident. Note: the nature of the event itself is not unchangeable, the so-called "cross look into the mountain side into a peak", the key lies in how to deal with the parties and the news media, especially to resolve the media's over-reporting and focus, especially the Internet media, we must try to guide public opinion, distraction or transfer of the media line of sight, and quickly reduce the negative impact of the crisis. Peace of mind, proactive, low-profile handling, control the scope, good characterization, the most important for crisis management; the main tools are rigid and flexible, integration of resources, first urgent and then slow, focusing on stability, internal and external differentiation, proactive.

1, the establishment of a crisis early warning system

Enterprises to establish a crisis early warning system, improve the response mechanism, a sound crisis plan, in order to find the crisis, the crisis, quick response, the correct treatment. Crisis can be divided into three levels: general emergency, important emergency, special events. Different crisis states, the start of the corresponding disposal program, in order to ensure that the crisis management organization is strong, personnel in place, material support, information smooth, orderly and efficient work.

2, build a harmonious media relations

The Internet era and the market economy, requires companies to establish a harmonious relationship with the media. Harmonious corporate media relations is an extremely important part of corporate crisis management, companies should be good at dealing with the media. Numerous cases show that good media relations can be used for the enterprise, to publicize the corporate image plays an extremely important role, and poor media relations are not only not conducive to the enterprise to create a good atmosphere of public opinion, the media can even be oriented to the enterprise passive situation. Therefore, enterprises should pay attention to the unity and cooperation with the local media and news organizations, and the mainstream media to establish a good interactive relationship, the key moment to let it serve me.

3, to create a good external environment

Harmonious government-enterprise relations is also an extremely important part of enterprise crisis management. *** grasp of administrative resources, on behalf of the public interest and fairness and justice, *** the value orientation of the crisis will directly affect the characterization of the event and public opinion, so enterprises should be a good plan for the relationship between the government and enterprises, the establishment of feelings, in the crisis when the emergence of enhanced liaison and communication, take the initiative to report on the situation, and to strive for understanding and support; not only to query the responsibility of the ***, but also to make use of and play a good role in the *** role, the formation of the interests of the ** ** same body, win-win thinking is a very important part of the crisis management. *** the same body, win-win thinking is currently dealing with good relations between government and enterprises guidelines, often with half the effort.

4, assessment and summarization of the improvement

The purpose of the assessment and summarization is to improve the quality. Crisis events on the impact of the enterprise, after all, mainly depends on the nature of the event itself and the scope of the impact. Evaluation and summarization can be found in the crisis early warning, crisis management deficiencies, and timely improvement to improve the perfect, and thus improve the ability of the enterprise crisis management. Crisis management should not only fully draw on successful experience, especially with the help of new technologies, new information and new thinking, but also according to the actual situation of the crisis, bold innovation. Enterprises should understand: the army is not used, but in the prevention and treatment.

The highest level of crisis management is not only to "save the enterprise from loss" but also to "find opportunities for development in the crisis".