policy
System number
Reference code
The position of executives
Policy director
Marketing director
Effective period
Effective period
purpose
Communicate the spirit of the meeting according to the contents of the hotel regular meeting; The content of the regular meeting of the department has guiding principles for the next stage of the department's work; For the events that need to be followed up at the regular meeting of the department, the responsible person of the relevant area should pay attention to follow up and give feedback at the next regular meeting;
application area
Hold weekly meeting of marketing department and pre-shift and post-shift meeting.
procedure
1, weekly meeting
Moderator: Department Head
Participants: all personnel of the marketing department.
Every Monday at 8:30, department heads and employees above the director level attend the hotel regular meeting. After the meeting, the clerk is responsible for informing the department staff to attend the weekly meeting in the office.
Convey the important information of the hotel's regular meeting on Monday, and the department director conveys the important information of the hotel's regular meeting on Monday to the participants;
Summarize and analyze the work in front of this department.
Arrange the focus of the department's work in the next stage.
Communicate other precautions, such as the new hotel regulations and the latest preferential policies in other regions.
Feedback the information of each region and discuss the solutions to the problems found.
Do a good job in meeting minutes and information transmission.
2. Pre-shift/after-shift meetings
Moderator: Department Head
Participants: all members of the sales team.
The clerk is responsible for notifying the personnel on duty at each post to attend the meeting.
Convey the important information of the hotel regular meeting that day.
Communicate other precautions.
Feedback information and make meeting minutes and information transmission.
System: Operation Flow of Marketing Department Staff Training
policy
System number
Reference code
The position of executives
Policy director
Marketing director
Effective period
Effective period
purpose
Make employees' business operations standardized, standardized and skilled, and meet the post requirements.
application area
Staff training of hotel marketing department is applicable to this job.
procedure
1. New employee training
One-week pre-job training
The relevant information of the department, familiar with the relevant information and functions of the areas under the jurisdiction of the department.
The working system of the department and the requirements of gfd shall conform to the working system of the department and the requirements of the department for employees' gfd.
This department should know and master the knowledge that this department should know.
Job responsibilities, master job responsibilities, and act in strict accordance with job responsibilities.
Proficient in all work processes and standards included in the post, and strictly follow the prescribed processes and standards in the work.
Commercial practice, the combination of theory and practice, makes all commercial operations standardized and standardized.
Through a week's pre-job training, new employees can meet the requirements of the department, and their practical operation and business skills are skilled, standardized and standardized.
2, on-the-job staff training
Understand the training needs (according to the weekly quality inspection report, customer complaints and the problems reflected in employees' daily work, carefully analyze the causes of the problems, and then find out the training needs)
Determine training programs (formulate targeted training programs according to training needs and the need to solve problems in work) and formulate training plans (formulate reasonable and scientific training plans).
Design training courses (according to the training needs of employees, formulate targeted training topics to effectively solve the problems in the work. )
Choose training methods (lectures, discussions, on-site training methods, etc.). ) to optimize the training effect. )
Prepare training conditions (collect appropriate training materials, arrange training time and venue reasonably, and let employees accept training content easily and happily. )
Designate trainers (find the source of the problem and do centralized training if necessary. )
Implement the training plan (scientifically, reasonably and timely implement the training plan. )
Analyze and evaluate the training effect (evaluate the training effect, analyze and evaluate the training effect, and summarize the success and shortcomings of the training, so as to facilitate better training in the future.