waiter's polite phrases

waiter's polite phrases. A restaurant with a booming business is definitely inseparable from the waiters in this restaurant. Many times, if the waiters have a good attitude, it will bring good business to this restaurant. If you want to serve well, you must train the waiters' polite phrases. Below I summarize the waiter's polite phrases. 1

jingle of waiter's polite language

A jingle of service industry

Guests greet each other with a smile when they enter the door, so please come first,

Be generous in talking, and remember to end with a thank-you word,

Don't refer to the standard of gestures, please come first when you enter the aisle,

Say hello politely, and strive to be proficient in business,

I establish a logistics image and add new flowers to the corporate culture.

jingle 2 in the service industry

All employees in the store should keep in mind that gfd should be decent.

behave in a standard way, respect and love each other, and always smile.

Have a proper hairstyle without dandruff, clean nails and trim them frequently.

the mouth is fresh and refreshing, and the instrument requires keeping in mind.

the tooling is neat and wrinkle-free, and the shirt jacket is not short of buttons.

look in the mirror before you go to work, and smile at everything.

Walk steadily like a gust of wind, stand loosely like a bell.

Sit upright and squat, and don't relax your self-requirements.

the incoming call is answered within three times, and the smile melts into the sound.

when colleagues meet and say "hello", sincere cooperation is very important.

save energy through diligence and thrift, and everyone should strive for a model.

Honesty, love for the post, build a model, and win the career!

three jingles in the service industry

You shoot one, I shoot one, and a website is the foundation.

you shoot two, I shoot two, and a coupon for two weeks.

you shoot three times, I shoot three times, and you modify and delete every day.

You shoot four, I shoot four, and the brand learns from Shaolin Temple.

You shoot five and I shoot five, creating news.

you shoot six, I shoot six, and the friendship link is successful.

You shoot seven times and I shoot seven times. The website is full of new information.

if you shoot eight, I'll shoot eight, and the alliance advertisement will be issued.

if you shoot nine times, I shoot nine times, and the honest management should be lasting.

you clap ten, I clap ten, and Baile people have the most solid service. Waiter's courtesy phrase jingle 2

Catering waiter's etiquette

1. Greet the guests naturally and generously: "Hello, welcome! How many people are there? " If men and women come together, they should greet the female guests first and then the male guests. Guests, old, young and disabled, should take the initiative to take care of them.

2. Introduce the guests to their seats according to their different situations. If important guests come, they should be led to the best position in the restaurant; Couples and lovers should be led to a quiet corner when dining; The whole family, relatives and friends should be led to the center of the restaurant for dinner; For the old, young and disabled guests, they should be arranged in a more convenient position. Seats should be arranged as far as possible to meet the requirements of the guests. If the seat has been occupied by the first guests, the waiter should explain and apologize, seek understanding and recommend other seats that satisfy the guests.

3. When the guests approach the dining table, the waiter should open the chair with both hands in the order of female guests first, male guests first, main guests first, and general guests, and greet the guests to sit down. When the guests sit with their knees bent, gently push on the seat to make the guests sit well and sit firmly.

4. When serving tea, guests are forbidden to touch the cup mouth with their hands. Submit the menu in a timely and respectful manner, and don't throw the menu on the table at will. Customers should wait patiently when ordering, not rush, so that guests have time to consider. When ordering food, take paper and pen to record at any time. If the guests are hesitant, the waiter should be a good adviser and enthusiastically introduce the varieties and characteristics of the dishes. We should pay attention to language art, be polite and euphemistic, and don't recommend it reluctantly or rigidly, so as not to arouse the guests' disgust. If the food ordered by the guests is out of stock, they should apologize politely and ask for understanding. If the guest's order is not on the menu, don't refuse. You can say, "Please allow me to discuss with the chef and try to meet your requirements." When the guests order, the waiter should smile, lean forward slightly, and don't lean against the table or put his hands on it. Listen carefully and record accurately to avoid mistakes.

5. If there are children having meals, a small stool can be added for the children to be seated conveniently.

6. If a guest accidentally drops the tableware, he/she should quickly replace it with clean tableware, instead of wiping it in front of the guests.

7. For the phone call of the guests, you should approach the guests and call them lightly, not shout in the distance.

8. You must answer the call of guests at any time at work, and you must not leave your post or chat with others.

9. Guests should pay attention to procedures when serving wine. When serving, you should not touch the dishes with your fingers. You should announce the name of each dish and briefly introduce its characteristics. You should not spit when you speak. When pouring wine, fingers should not touch the mouth of the glass, and the degree of pouring wine should be determined according to different types of wine. When pouring champagne or iced drinks, the bottles should be wrapped in napkins to prevent the drinks from dripping on the guests.

11. If the guest's articles fall to the ground carelessly, he should take the initiative to help him pick them up and hold them in his hands.

11, guests should be treated equally, regardless of the size of the business should be considerate. On holidays, we should extend holiday greetings to every guest.

12. After all the guests have left, do the cleaning. Don't rush into it.

13. When checking out, you should put the bill on the tray and hand it to the guests face down. After paying the bill, guests should thank them. After the guests get up, the waiter should open the seat and remind the guests not to forget their belongings. Help the guests put on their coats and hats, and say goodbye to the guests at the gate of the restaurant: "Goodbye, welcome to come again."

14. Restaurant waiters have to deal with food and tableware, so they should be strict with their personal hygiene. Wear clean and tidy uniforms, bathe frequently, have a haircut frequently, cut nails frequently, shave frequently, brush your teeth frequently, wash your hands frequently, do not wear jewelry, do not wear heavy makeup, and do not wear shawl hair. Don't pick your ears, teeth, hair, yawn or nose in front of guests. If you have to sneeze or cough, you should turn your back, cover your nose and mouth with a handkerchief and apologize to the guests. Do not eat food with pungent smell before work.

Etiquette formula of catering service

1. General etiquette standard

1. The appearance should be generous, the service should be neat, the hair should be combed frequently, the nails should be cut frequently, the long hair should be rolled up, the sleeves should not be folded high, the hands should not be inserted into the trouser pockets, the socks should not be damaged, and the face should be lightly made up.

2. Smile, be kind, speak kindly and behave modestly.

3. "please" and "thank you" should be addressed properly, welcoming guests first, seeing them off last, making way for guests passing by, and apologizing first if they go beyond.

4. Stand upright, don't sit with your hands akimbo, don't stretch your legs, walk lightly, speak softly, put and take lightly.

5. If you have any questions, you must answer them. You should also be measured. Don't use rude words, don't call flowers names, don't shout loudly, and don't make noise.

6. Don't talk about guests, don't imitate actions, and ridicule is forbidden. Don't joke with guests, laugh or hip hop.

7. In front of guests and guests, don't eat, smoke, blow, sneeze, scratch your scalp, dig your nose and ears, don't drink alcohol on duty, and avoid onions and garlic.

8. Ask the guest's opinion, and make sense after addressing. If there is any mistake in the work, don't hide it, don't avoid it, and explain it politely, neither loud nor humble.

9. Pay attention to the guest's taboos, respect the guest's customs, and treat the reception according to the customer's habits.

11. When guests are talking, don't get close to asking questions. Interrupting is taboo. Guests are singing and dancing, and they can't watch. There is a distance between them. Everything should be polite and everything should be nuanced.

two, courtesy service "three fives"

1, five hearts:

be patient with elderly customers,

be considerate with sick and disabled customers,

be careful with children,

be concerned with reserved customers and

be enthusiastic with ordinary customers.

2. Five tones:

When the customer enters the store, there will be a "greeting tone",

When the customer asks, there will be a "thank you",

When the customer fails to take care of it, there will be a "sending tone",

When the customer leaves the store, there will be

3. Five first: <

three, courtesy service "four requirements"

initiative, enthusiasm, patience and thoughtfulness

four diligent working hours

diligent eyes, diligent mouth, diligent hands and diligent legs

five, the speech norms "eight musts" and "eight don 'ts"

should be concise and clear.

Be active and kind, not dry and rigid;

Be modest and sincere, not arrogant and reserved;

Be tactful and flexible, not simple and blunt;

Speak clearly and don't mumble;

Be calm and generous, and don't be too formal;

Speak softly, not too high or too low;

be steady, not too fast.

six, smile service "eight things"

leaders are the same when they are present,

domestic guests are the same as foreign guests,

local guests are the same as foreign guests,

strangers are the same as regular customers,

adults and children are the same,

business is the same,

consumption is the same,

subjective mood is the same.

VII. Hygienic standard:

Five diligence: take a bath, have a haircut, brush your teeth, shave your beard and cut your nails frequently.

three essentials: wash your hands before and after work, wash your hands after urinating and gargle in the morning and evening.

five noes: don't scratch your scalp, pick your ears, pick your nose, pick your teeth or yawn (in front of guests during working hours).

two notes: (at work) be careful not to eat strong-smelling foods such as leeks, green onions, garlic and durian, and pay attention to coughing and sneezing with your back to the guests, and hold your mouth and nose with a handkerchief.

VIII. Manners:

Stand like a pine, sit like a bell and walk like the wind;

Guiding gesture: palms up, fingers together, arms straight;

IX. Telephone etiquette specification:

Answer the bell within three rings,

Report to the department after saying hello,

Be concise and appropriate in language,

Warm and friendly in voice,

Don't make personal calls.

X. Professional ethics:

Warm and friendly, guests first;

sincerity and fairness, reputation first;

good manners and excellent service;

unite and cooperate with the overall situation;

abide by the law, be honest and be honest;

study business and improve skills;

treat guests equally and treat them equally.

always pay attention: the word "please" comes first, followed by the word "thank you", and

"hello" never leaves your mouth.

first, welcome words-welcome, welcome, etc.

congratulations-congratulations, happy holidays, happy birthdays (Christmas, New Year, wedding, Spring Festival), congratulations on getting rich, etc.

farewell words-goodbye, good night, see you tomorrow, have a nice trip, have a safe trip, and welcome to come again next time.

4. Apologies-I'm sorry, please forgive me for disturbing you, being rude, sorry, very sorry, etc.

5. words of thanks-thank you, thank you very much, etc.

six, reply-yes, ok, I see, thank you for your kindness, you're welcome, it doesn't matter, it's what I should do, etc.

enquiry-what can I do for you? Do you have anything else? Would you please ...? Do you like (need, be able to) …? Waiting for a

smile is effortless, but it can bring infinite charm.