Haidilao is a large inter-provincial direct-selling brand hotpot restaurant with more than 111 direct-selling chain restaurants in Shenyang, Shanghai, Hangzhou, South Korea, Japan, Singapore, the United States and other cities and countries.

first, my personal experience when I went to the store for dinner.

At that time, I didn't know that Haidilao was very famous, so my friends met at Haidilao and went together. Because the time interval is quite long, I forgot the specific details; But until now, the memory left is the word "enthusiasm". Not only the waiter in charge of our table is enthusiastic, but also other waiters are enthusiastic; For example, when you go to the bathroom, there are waiters who take the initiative to give directions all the way. After you come out of the bathroom, the waiter will actively and enthusiastically remind you that you can use the skin care products provided free of charge in the store. There are other details that make people feel the enthusiasm of the waiter and feel at home.

second, I have seen two examples in the forum, and write them for your reference.

1. A family ordered the delivery take-out of Haidilao. When the staff delivered the side dishes to the users' homes, they found that there were fewer dishes, which was definitely not enough. The staff immediately asked to go out to buy food, and after buying it, they also helped the users to wash and cut vegetables, and then left when they were completely done.

2. A customer finished eating in Haidilao, dragging a suitcase and waiting for the bus outside the store; He was going to take the train, but he waited for a while and didn't get a taxi. It happened to be seen by a waiter at this time. The waiter asked about the situation and turned into the shop without saying anything. After a while, the manager of this store drove his car in front of the customers and sent them to the railway station.

3. Apologizing for the food safety incident some time ago.

on August 25th this year, after mice were exposed in Beijing Jinsong Store and Beijing Taiyanggong Store of Haidilao Hot Pot, the kitchen ran around, the dustpan and tableware were mixed in the same pool, and the sewer was dug with the hot pot colander used by customers. At around 14: 41 pm that day, Haidilao official Weibo officially issued a letter of apology. In any case, this attitude that mistakes can be corrected is still worth promoting; When you make a mistake, you don't hide it, you don't find reasons to excuse yourself, you have the courage to admit it, you can correct it, and you can do things better.