Eating a foreign body can be to the Food and Drug Administration, Trade and Industry Bureau, Health Bureau, Consumer Association and other complaints. Of course, the customer should provide evidence: there is a foreign body of physical samples or physical photos, proof of dining invoices and so on. According to the provisions of the Food Safety Law, customers in the purchase of corruption and spoilage, rancidity of fats and oils, mold and insects, dirty and unclean, mixed with foreign substances, adulteration and adulteration, or abnormal organoleptic properties of the dishes, food, the consumer in addition to compensation for damages, but also can be demanded from the producer or seller to pay the price of ten times the amount of damages. Production of food that does not meet food safety standards or operating food that is known to be not in compliance with food safety standards, the consumer in addition to demand compensation for losses, but also to the producer or operator to demand payment of ten times the price or loss of three times the amount of compensation; increased compensation for less than one thousand dollars, one thousand dollars. You can defend your rights and compensation through the following ways: 1, call 12331 food and drug complaints to report complaints. 2, according to the manufacturer's contact information marked on the outer label of the food to claim compensation. 3, take the shopping ticket to the supermarket to ask for compensation. Article 1 In order to ensure food safety, to protect public health and safety of life, the formulation of this law. Article 2 The following activities within the territory of the People's Republic of China*** and the State shall comply with this Law: (1) food production and processing (hereinafter referred to as food production), food sales and catering services (hereinafter referred to as food business); (2) the production and operation of food additives; (3) packaging materials, containers, detergents, sanitizers, and tools and equipment used in the production and operation of food (hereinafter referred to as food-related products) for food ) production and operation; (d) the use of food additives, food-related products by food production operators; (e) the storage and transportation of food; (f) the safety management of food, food additives, food-related products.
Legal basis: "People's Republic of China *** and the State Food Safety Law" Article 116 The people's governments at or above the county level, food safety supervision and management departments shall strengthen the law enforcement officers food safety laws, regulations, standards and professional knowledge and law enforcement capabilities of the training and organization of the examination. Those who do not have the appropriate knowledge and ability shall not engage in food safety enforcement. Food production operators, food industry associations, consumer associations, etc. found that food safety law enforcement officers in the law enforcement process in violation of laws and regulations and irregularities in law enforcement behavior, you can to the people's government at this level or higher level of food safety supervision and management departments or supervisory organs to complain, report. The department or organ receiving the complaint or report shall be verified, and the verified situation to the food safety law enforcement officer's department; suspected of violating the law and discipline, in accordance with this Law and the relevant provisions.
Article 148 Consumers who are harmed by food products that do not meet food safety standards may demand compensation for damages from the operator or from the producer. Received the consumer compensation requirements of the production and operation, shall implement the first responsibility system, the first compensation, shall not be shirked; belongs to the producer's responsibility, the producer has the right to recover compensation to the producer; belongs to the operator's responsibility, the producer has the right to recover compensation to the operator. The production of food that does not meet food safety standards or the operation of food that is known to be not in compliance with food safety standards, the consumer in addition to compensation for losses, but also to the producer or operator can also be demanded to pay ten times the price or three times the loss of damages; increased compensation for less than one thousand yuan, one thousand yuan. However, the food labeling, instructions for the existence of defects that do not affect food safety and will not mislead consumers except.