Case analysis using hotel etiquette knowledge

1. After the waiter apologizes, he must immediately ask the supervisor on duty and the leader above the manager to deal with it.

2. Inform the leaders of the catering department in time, not the chef to negotiate with the guests.

3. Even if the guests stop pursuing this matter, the hotel should apologize and make gift compensation. If the situation is serious, they must seek medical treatment in time.

4. Leave it for the record, indicating that people have found an iron piece in the hotel food at this moment, and when the guests come again.

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