Quality management group refers to a group organized by employees engaged in various kinds of labor in production or work around the problems existing in the enterprise's principles, objectives and fields, with the aim of improving quality, reducing consumption, improving economic benefits and people's quality, and using the theory and methods of quality management to carry out activities. QCC or QC group for short.
QC group is the organizational form of mass quality management activities, the foundation and pillar of implementing total quality management, and embodies the combination of labor, wisdom and science.
(two) the nature, characteristics and purpose of the quality management team
1. Nature of quality management team
From the definition of quality management team, we can see that the nature of QC team is mainly manifested in autonomy, scientificity and purpose. The most important feature is voluntary combination and independent operation, which is different from the administrative team of the grass-roots organization of enterprises. Therefore, the establishment of QC team does not need administrative orders, and it is impossible to force the establishment and activities by issuing indicators. We should respect the subjective initiative of employees, mobilize their potential enthusiasm, and give them guidance and support, so that they can give full play to their respective talents and reflect their own values.
2. Characteristics of quality management team
Starting from the nature of QC group, this paper summarizes the characteristics of QC group: extensive mass, organizational flexibility, obvious autonomy, high degree of democracy and clear purpose.
3. The purpose of the quality management team
The purpose of QC team can be summarized as follows:
1) Respect people and create a pleasant environment.
2) Stimulate the enthusiasm and creativity of employees and develop unlimited human resources.
3) Improve the quality of employees and be willing to contribute to the enterprise and society.
4) Carry forward the spirit of self-management and democracy.
(C) the establishment of quality management team
The establishment of quality management team should be clear about principles, classification, procedures and personnel composition. The activities of QC team should also be carried out according to certain steps.
1. Principles for establishing QC team
1) voluntary participation and freedom of association.
2) Flexible and diverse, not stick to one pattern.
3) Seeking truth from facts and connecting with practice.
4) Top-down, combining up and down.
2.2 classification. Quality control team
In order to facilitate the management of QC group activities and release the results, according to the Measures for the Management of Quality Management Group Activities, QC groups can be divided into management QC groups, on-site QC groups, tackling key problems QC groups and service QC groups.
3. Establish procedures 3. Quality control team
Due to the different characteristics of enterprises and industries, the procedures for the formation of QC teams are different, mainly in the following three situations: top-down formation procedures, bottom-up formation procedures and up-and-down combination formation procedures. These three procedures can be used flexibly, but no matter how to form a QC team, you must register before you can carry out activities.
4.4 Registration. Quality control team
Registration is a necessary procedure to form a QC team. Only the registered QC team will be recognized by the enterprise, and will be recognized by the superior after being reported to the superior for the record. This kind of QC team is not only recognized, but also supported and helped by leaders in future activities.
(4) Steps of activities of quality management team
The main steps of QC group activities include selecting topics, investigating the current situation, setting goals, analyzing reasons, formulating countermeasures, implementing countermeasures, checking the effect, consolidating measures and planning for the next step.
1. Select a topic.
The success of QC group activities and the appropriateness of topic selection are very important. In order to make the topic targeted and achieve results, we should pay attention to the following aspects:
1) The topic should be small and practical, and should not be big and broad.
2) The topic selection should be easy before difficult, so as not to be at a loss.
3) The topic should be specific and clear, so as to avoid being empty and vague.
4) the topic should be based on the source.
2. Investigate the current situation
After the topic is determined, the activity should start with the investigation of the current situation. By investigating the current situation, we can master the necessary materials and data, so as to find the key to the problem and the main direction, and also lay the foundation for determining the target value.
When investigating the current situation, in order to master the first-hand information and ensure the accuracy and reliability of the information. Attention should be paid to the objectivity and timeliness of the investigation.
3. Set the target value
Setting the target value is a clear direction and specific goal for QC group activities, and it is also the basis for checking the effect of group activities. When setting the target value, it should be noted that the target value should be clear and consistent with the subject; Don't set too many target values (no more than 2); Don't set the target value too high; The target value should proceed from reality.
Analyze the reasons
After investigating the current situation, the QC team initially found out the main quality problems, and then analyzed them according to six factors, such as people, machines, materials, methods, testing and environment, to find out the reasons for the quality problems. When analyzing the reasons, we may find various reasons, so we need to find several main reasons from the complicated reasons. Causality diagrams are usually used to analyze causes. When determining the main causes, statistical methods are often used, such as ranking by key minority and minor majority. Attention should be paid to the main contradiction, but the main reasons should not be set too much, otherwise the role of determining the main reasons will be lost.
work out countermeasure
Analyze the reasons, determine the main reasons, take different countermeasures according to different reasons, and take corresponding measures according to the target value to achieve the expected goal. To formulate countermeasures, the general answer is 5W 1H:
1)Why (why), answer why we should make countermeasures.
2)What (what to do), answer what needs to be done.
3) Where (where), where to answer.
4) Who (who) answers who will do it.
5) When, answer when to execute and complete.
6) How to answer how to proceed and complete.
6. Implement countermeasures
Implementing countermeasures is the concrete and substantive step of QC group activities. Only by doing this step well can group activities be meaningful, otherwise it will make the preliminary work such as topic selection useless. When implementing countermeasures, we should pay attention to: strictly follow the countermeasures; Maintain regularity and full staff; If necessary, the measures should be revised; Pay attention to recording and checking.
7. Effect check
The purpose of inspection is to confirm the effect of implementation. The method is to see the effect of the activity through the comparison before and after the activity. If the result of the activity does not reach the expected target value, it is normal and permissible, but it is necessary to further analyze the reasons, start from the current situation investigation, reset the target value, and restart a PDCA cycle.
8. Consolidation measures
The purpose of consolidation measures is to prevent the recurrence of problems, and to incorporate effective implementation measures in activities into relevant technical and management documents to prevent the recurrence of quality problems.
9. Next step plan
Some topics may be a one-time solution to the problem. For this kind of topic, you can find a new topic after solving it. There are still some problems that are difficult to solve all at once, so we should constantly set new goals to make them have obvious continuity. For this kind of project, after each PDCA cycle is completed, we should consider the next plan, set new goals and start a new PDCA cycle. No matter what kind of topic, QC group activities should emphasize its continuity, so as to continue.