At the same time, our work is constantly updating and iterating. At this moment, we need to start making a plan. So how can the plan be drawn up to play its greatest role? The following is the work plan of the hotel for the second half of the year, which I carefully arranged for you, hoping to help you.

About the hotel's work plan for the second half of the year 1

First, ensure safety and promote business

Under the current circumstances, in order to ensure that all the work of the hotel can be carried out normally and the operation will not be affected by any policies, the hotel will strictly follow the requirements, require the reception desk at the front desk to complete registration and upload, register each guest according to the regulations of the Municipal Public Security Bureau and the local police station, input the information into the computer, and conscientiously implement other notices issued by the Public Security Bureau. Secondly, it is necessary to strengthen the training of all employees' safety emergency knowledge, so as to relax outside and tighten inside.

Second, pay attention to training and improve quality

Business knowledge and service skills reflect the management level of a hotel. If we want to keep the business knowledge and service skills unchanged, the training work can't keep up, and the new and old employees will be updated quickly, which will easily lead to insufficient work enthusiasm and lax business level, especially for an enterprise that has been operating for six years, which will directly affect the brand. With the development of the head office and the hotel as the goal, we will raise employees' awareness of the importance of training, actively guide employees to study consciously, improve their skills, and enhance their self-confidence in participating in the next reform of the enterprise. Cultivate a high-quality staff with excellent service and unique skills.

Third, open source and reduce expenditure, reduce costs and increase per capita consumption

Energy saving and consumption reduction is the slogan that the hotel has been promoting and the daily work that is being vigorously carried out. For example, the water meter is installed at the faucet end, and the electric meter is installed in each area, and their respective expense areas are separated from the postal service. At the same time, the switch control of air conditioning and office electricity consumption are reasonably adjusted and re-planned; Secondly, according to the inflation index and the survey of the same industry, hotels will float the prices of products (rooms and meals) in time and at any time, so that enterprises can grasp the market dynamics more flexibly, improve their performance and don't miss the opportunity; In addition, in the specific division of labor, the hotel requires the equipment used in each area to go to each department, and each department requires the team or individual to be responsible. These are the awareness of small potential savings and the embodiment of grasping market conditions.

Fourth, persist in innovation and cultivate innovative consciousness

Innovation is the driving force and soul of the hotel's survival. Only by innovation can we feel the growth of the hotel. For example, the hotel will hold a product serving competition, the purpose of which is to let chefs know what artistic serving is, save costs and improve the overall quality of dishes.

Fifth, strictly control costs and strengthen detailed accounting

Controlling various costs means increasing income and generating income.

Sixth, strengthen the maintenance of equipment and facilities, and stabilize the star service

After six years of ups and downs, the hotel's hardware facilities are also outdated. In the face of fierce competition in the market, it can also be said that there is a long way to go. Engineering problems often occur, affecting the normal service to customers. In addition, the frequent occupancy rate of customers leads to untimely maintenance, which leads to an increase in the maintenance of facilities and equipment. Strive for the occupancy rate of the hotel and improve the economic benefits of the hotel.

Seventh, improve enterprise cohesion with humanized management

To improve enterprise cohesion, it is necessary to improve employee satisfaction, which is the ultimate embodiment of humanized management. Every employee wants to have a fair evaluation of his own value in the enterprise. This requires enterprises to adhere to the principle of "fairness and justice". That is, performance appraisal should be fair, selection opportunities should be fair, and problems should be handled fairly and openly. Secondly, it is necessary to make career development plans for important and outstanding employees, especially those key personnel who may affect the future development of enterprises, and guide them to correctly establish their professional outlook and life values. In addition, it is necessary to establish an open and harmonious communication channel, which is a necessary way to implement human nature management, so that everyone can actively participate and express their opinions, work and life, and further promote the exchange of views between leaders and personnel at all levels.

when the enterprise cares for employees, employees will serve the enterprise with great energy. As long as we attach importance to employees, employees will serve the enterprise and enhance the cohesion of the enterprise. It is imperative to be a century-old shop.

Part 2 about the hotel's work plan for the second half of the year

1. Strengthening study and dedication

Maintaining a good work attitude and establishing a correct outlook on life and values are the keys to a good job. Therefore, this year, with the help of the nationwide education activities to maintain the advanced nature of party member, our department will carry out the study and education activities to improve employees' professional ethics in a planned and targeted manner, help department employees cultivate their dedication and dedication, and establish the concept of wholehearted service. At the same time, the department will also organize employees to actively participate in hotel training, and according to the annual theme training plan of the restaurant, it will also organize employees to carry out hotel rules and regulations and business knowledge training on a regular basis, so as to continuously improve the business skills and level of department employees and improve work efficiency through training and learning.

Second, strict discipline tree image

Discipline The behavior rules that a group must abide by for normal work and life, improve the effective protection of the department's combat effectiveness. The ancients said, "No rules can make Fiona Fang". Therefore, to do a good job in the overall work in 21__ years, the General Office must take strict organizational discipline as a guarantee, and always pay unremitting attention to organizational discipline. The department heads should take the lead in taking charge of themselves and completely put an end to the phenomenon of violation of discipline and rules. The staff of the department should behave in a standardized manner and dress, and strive to make the General Office a civilized window of the hotel.

Third, innovate management and seek practical results

1. Beautify the dining room environment and create a "warm home"

Strict hygiene management ensures that the dining room environment is clean and tidy and provides a comfortable environment for guests.

effective measures: in the second half of the year, we will strengthen health management. In addition to continuing to adhere to Thursday's health inspection, we will also conduct irregular inspections and strictly follow the standards and never go through the motions and become a mere formality. Inform the inspection results, formulate the reward and punishment system, and implement the reward and punishment cash to enhance the sense of responsibility of all departments and mobilize the enthusiasm of employees, so as to make the restaurant hygiene work leap to a new level. In addition, we should thoroughly do a good job in preventing flies, rodents and cockroaches. At present, it is the peak period of rat beetle breeding, so we should strengthen the control and effectively eliminate pests such as flies, cockroaches and rats.

flowers and plants are indispensable for beautifying restaurants and creating a "warm home". In the second half of the year, we will cooperate with the new flower company to strengthen the management of flowers and plants, and ask the flower company to come to the store regularly for pruning and cultivation, keep the flowers clean and beautiful, and change the colors and varieties of flowers and plants immediately according to the situation, so as to make the flowers and plants in the restaurant evergreen and common, and hope to give guests a warm feeling of home.

2. innovate dormitory management and create a "comfortable home" for employees

dormitory management has always been a weak link. in the second half of the year, we will strengthen management to create a real "comfortable home" for in-store employees, so we must have a clean dormitory environment. We ask the dormitory administrator to do a good job in the sanitation of the public * * * area, and set up a dormitory manager in each dormitory to be responsible for arranging and urging the dormitory staff to clean up, requiring indoor cleaning items to be placed neatly, and checking the sanitary conditions of each dormitory.

secondly, we should strengthen the safety management of the dormitory, always keep in mind the fire prevention and theft prevention, prohibit outsiders from entering and leaving at will, and implement the system of inquiring and registering outsiders in the dormitory to ensure the personal and property safety of the employees.

thirdly, we should change the management type into service type. The administrator should be transformed into an accommodation employee, and most of the waiters in-house employees are young and lack of social experience, so they need our care in many aspects. Therefore, dormitory administrators should pay more attention to their ideological and emotional changes, care about everyone's life, especially give them family-like care for sick employees, so that everyone can feel as warm as family.

About the hotel's work plan for the second half of the year 3

1. Training

1. Complete the study and assessment of two SOP processes every month, organize employees to carry out training in a unified way, and the foreman in charge of each team will strengthen the assessment of the employees in each team, which will enhance their business skills and improve their quality and professionalism.

2. The Group should be aware of the training and assessment of knowledge, formulate a training schedule according to the requirements of the department, arrange employees to learn according to the progress of the schedule, and then conduct the assessment by the team.

3. Conduct case training early every day to improve employees' ability to solve and deal with problems. The vivid case of the post is analyzed to avoid the recurrence of this case and improve the service quality.

4. Arrange special training for the deficiencies found in the work. The foreman shall organize employees to conduct on-site training and guidance for the irregular placement of items found in unannounced visits; In view of the present situation that there are many items left behind for a period of time, the staff are arranged to carry out the training of ward rounds to guide the staff to find the blind spots that are easy to ignore in ward rounds.

5. Cross-training of room service and switchboard personnel has been conducted in multiple batches since April. Through cross-learning between employees of the two positions, their professional level and comprehensive quality have been improved, and they are also familiar with the workflow and operation skills of each position, which is convenient for the smooth merger of the two positions in the next stage.

2. Management

1. Since last year, the occupancy rate has been high, especially in March and April. All staff worked overtime to help each other and complete the sanitary cleaning and various customer service work. The lack of headmasters leads to the over-large area in charge, which affects the quality of control. Since April, three floors (7-9) have been assigned to Colin Company to assist in inspection and control, which reduces the workload of the headmasters, and the sanitary quality and personalized service have been stable since the cooperation.

2. Last year, the overall service quality was relatively stable, and the group questionnaires from October to May all exceeded the departmental assessment indicators, and the scores of Bindiao in each month were relatively stable, with no ups and downs; Our excellent service can be reflected in confidential letters and online reviews, which has been well received by guests. Especially in this year, the number of online individual customers has increased sharply, which has put great pressure on us, especially the overall hardware level of Building 8 is insufficient. We have improved the satisfaction of our guests through various personalized services and won a good reputation. In February and May, the guest room post of Building 8 and the reception post of Building 8 were awarded the title of excellent service team of the hotel respectively, which was an affirmation of our service quality.

3. The development of special sanitation plan will make up for the dead corner of room sanitation. In view of the decline in health quality since last year and the inability to carry out various health plans due to the shortage of staff, the post has formulated a special health plan, requiring each employee to complete a special plan while completing his own workload. Although he encountered some resistance at first, he finally got the understanding of all employees through continuous propaganda.

4. The sales awareness of the post has been continuously enhanced. From October to May, the post workers completed the contribution of room and meals, exceeding the assessment indicators of the department. The sales awareness of the grass-roots staff in the post has made great progress.

5. The sorting, innovation and implementation of normalized individual cases and the continuous innovation and follow-up of personalized services have won unanimous praise from the guests. Through our continuous efforts, special shampoo and bath are provided for long-term guests and VIP guests, special mouse pads are added, plastic wrap is provided for each floor to facilitate employees to provide personalized services to guests, and special small gifts (Wangzi steamed buns) are provided for guests on holidays.

3. Reception service

1. Successfully completed the reception work of each Golden Week, and all positions cooperated closely and followed up according to the plan. All the assessment indicators were completed, and the service quality "1" complaint and safety accident "1" occurred basically, and at the same time, they accumulated some experience in reception during the Golden Week;

The opening of the Fuzhou-Xiamen EMU since February and May has brought us a large number of passengers. After a period of reception work, the post combed and formulated a summary and train of thought for EMU customers, which provided guidance for the next stage of work.

3. Effective follow-up of government butler service. Since last year, many batches of butlers have been sent to follow up VIP guests and groups, which has gained a good reputation. While doing a good job in reception, all butlers actively promote hotel room meals and other sales products, which has increased their income; At the same time, actively assist the hotel conference housekeeper to do the work of conference assistant housekeeper and complete the conference reception of each batch.

4. For different reception work, the post should make plans in advance, so as to basically form a convention and achieve good results;

5. innovate the layout of honeymoon rooms to increase the selling points of hotel products.

Four teams and personnel

1. The implementation of caring for employees, SMS blessing, singing birthday songs for birthday employees and giving gifts and many other employee caring activities have won unanimous recognition from employees and improved their satisfaction;

2. Organize many batches of outdoor team activities, which increases communication opportunities for employees, relaxes the body and mind while working, and enhances the cohesion of the team;

3. Hold a monthly quality inspection analysis meeting every month to analyze the problems existing in the post last month and evaluate and reward the work of each team, which has played a certain incentive role;

4. On the basis of the questionnaire assessment of the team group, gradually implement the reward and punishment system of the foreman KPI assessment, so that the assessment indicators can be decomposed into teams and groups, and the rewards and punishments are clear, so as to facilitate the efficient achievement of the assessment indicators;

5. Establishment of talent training mechanism. According to the career orientation schedule, four employees, two foremen and two receptionists, have been trained last year.

insufficient

1. The shortage of post personnel and the heavy workload of employees have caused some complaints and misunderstandings among employees, and there is some pressure on the workload arrangement, which has also affected the health quality, customer service quality and other work, which has been a severe test since last year;

2. The training effect is not satisfactory, the assessment results of the second-level SOP process are unstable, and the employees' acceptance is not high. At the same time, there are also team follow-up that is not in place and is forgotten after training. Other routine training still has the situation that employees are not motivated and feel that they are redundant and unwilling to participate. At the same time, the job training is not innovative enough, and the form is still relatively simple;

3. The sanitary quality is declining, and there are cases where the OK room is not OK, and the sanitary condition of the guest room cannot be guaranteed. Employees operate carelessly, and the foreman's inspection control is not in place, which leads to the decline of the overall sanitary quality. In the second-level quality inspection of the department and the third-level quality inspection of the post, the frequency of rooms with less than 95 points is higher;

3. The professionalism is not high, the standardized operation has been repeatedly inspected by the department, the team execution needs to be strengthened, the on-site supervision of managers is not enough, and employees often do not follow the process, and there is always self-righteous thinking, which has led to many complaints from guests;

4. The personalized service of employees is still in a passive state, which requires the supervision and inspection of managers. During the inspection, it is found that things that have not been done occur repeatedly; Because some employees are illiterate and some employees are afraid of trouble, there are still cases where message boards are not provided.

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