Consumer complaints refer to written or oral objections, protests, claims and requests to solve problems caused by disputes between consumers and operators for daily consumption.

You can dial 123 15 directly. It can also take the form of letters, interviews and the Internet.

Measures of the Administration for Industry and Commerce for Handling Consumer Complaints

Article 11 A consumer complaint shall meet the following conditions:

(a) there is a clear respondent;

(two) there are specific complaints, facts and reasons;

(3) Belonging to the scope of responsibilities of the administrative department for industry and commerce.

Article 12 If a consumer complains through a letter, fax, short message, e-mail, 123 15 website, it shall specify: the name, address, telephone number and other contact information of the consumer; The name and address of the respondent; The requirements, reasons and relevant factual basis of the complaint; Complaint date, etc.

If a consumer complains by telephone or at home, the staff of the administrative department for industry and commerce shall record the information listed in the preceding paragraph.

Thirteenth consumers can complain in person or entrust others to complain on their behalf.

Where a consumer entrusts an agent to make a complaint, it shall submit the complaint materials, the original power of attorney and the identity certificate of the trustee as stipulated in Article 12 of these Measures to the administrative department for industry and commerce. The power of attorney shall specify the entrusted matters, authority and time limit, and shall be signed by the consumer himself.

Article 37 of the Law of People's Republic of China (PRC) on the Protection of Consumer Rights and Interests