Front desk manager personal work summary

At the end of the year, no matter where you are, what you do, you should do a personal work summary, the following is what I have collected for you to organize the front desk foreman personal work summary, welcome to read.

Front desk manager personal work summary (a)

My name is xxx, is the front office department of the main desk of an employee. After a busy and fulfilling 20XX we ushered in a new and hopeful 2012. Standing here I have a lot of feelings, to be able to participate in the speech of the excellent staff, not only on behalf of the leadership of the importance of the recognition of colleagues also reflects the affirmation of my ability to work, once again I would like to thank the leadership and colleagues for my trust, thank you!

By just coming to the club when an employee to grow into a foreman, I can y realize that the promotion is not only my position, colleagues are also the leadership of my expectations and their own shoulders. To be a good foreman is to do everything in the work of the staff as a role model, colleagues should be able to mobilize the enthusiasm of colleagues, give them full trust. This is exactly what I am doing, slowly accumulating details of experience, unreservedly applied to my work, and improve their own management level.

As a member of the club, I use 100 percent enthusiasm and thoughtful service for guests to smile with satisfaction. Although my work is very common, but I never give up the pursuit because it is common. Because I am helping others every day, guests from me here to get satisfied with the service, I also from the guests satisfied with the eyes of the satisfaction of the satisfaction of the satisfaction, to find happiness.

As a receptionist, I not only have to be a good reception and cashier, but also responsible for the internal work of the Front Office Department, responsible for the Front Office Department of the receipt and custody of goods, attendance, etc. As a small housekeeper of the Front Office Department, I have to be a good receptionist and cashier, but also responsible for the internal work of the Front Office Department. As a small housekeeper of the front office department, I always follow the tenet of the club in terms of goods management - saving expenses and controlling costs. In order to save money, control office supplies, as small as receiving a pen refill I ask for old for new. I often remind every colleague in the front office to use the white paper that has been used to copy

Printing internal materials. I see the front desk welcome card one-time use is very wasteful, I took the initiative to propose to the manager of the recovery of the newer welcome card can be recycled, and got the manager's agreement. Through these controls, for the hotel revenue to make due contribution to the front office department. I can do the storage of goods in line with the account. Attendance, I adhere to the daily factual scratch attendance, monthly attendance in a timely manner to report, to ensure the normal operation of the department's work.

To the leadership: today if I run on the excellent staff, I will be very happy, but not proud, it will only spur me to continue to make progress, will do a better job. If I did not run on I will not be discouraged, I will work harder to further improve themselves.

Front desk Foreman personal work summary (two)

For guests, the front desk is their first step to contact our hotel, is the first impression of the hotel, is the hotel's facade, is very important '. With the realization of its importance, so we must do our job seriously. Therefore, I have been in the past five months I have been strictly in accordance with the hotel's regulations.

First, like all other service industries

How to maintain a smile, how to greet the guests, how to provide services to the guests, in the service to the guests to use the language and so on.

Second, pay attention to the image

The front desk is the first impression of the hotel, is the face of the hotel. Therefore, our front desk staff must require light makeup, with uniforms on duty, with a good mental outlook on the guest, so as to maintain the image of the hotel, so that guests understand and see the spirit of our Yibang. Thus leaving a deep and favorable impression! Moreover, it is also conducive to the improvement of our own image and cultivation. Thus, affecting our future life.

Third, the front desk business knowledge training

The main daily workflow, the front desk of the daily work is very tedious, the guests check in, check out of the handling, telephone transfer, inquiries, provide information, luggage storage, pick-up and drop-off information inquiries and verification. Order checking and verification, room scheduling, handover work during the shift changeover, etc.. Therefore, we must always maintain a serious, meticulous work style and sense of responsibility! So as not to bring a lot of inconvenience to the guests and their colleagues!

Fourth, the front desk English some of the front desk English ability to have is the basic requirements of each of our receptionist, so that we can be good for the service of guests from foreign countries. For the reception of English, I thought for a person like me who majored in English is not a problem, but later in the reception of foreign guests, a lot of problems came out, for me has been more than a year without contact with the English language that I understand that I have a number of words have been rusty, but also a lot of facilities and equipment in the hotel's name are not in contact with the previous. Fortunately, our hotel has organized the English training for the receptionist, so that I can review and consolidate the words I have learned before. I also learned a lot of words that I hadn't come across before, such as the names of many facilities and equipment.

Through this training to understand such a truth is that no matter what time do not forget to learn, to their own continuous charging! The only way to make better progress is to keep learning, so that all aspects of their ability to continue to strengthen! Edit teacher for you to organize the front desk foreman annual work summary, I hope to help you.

Front desk manager personal work summary (three)

My name is xx-x, is the front office department of the main desk of an employee. After a busy and fulfilling 20XX we ushered in a new and hopeful 2013. Standing here I have a lot of feelings, to be able to participate in the speech of the excellent staff, not only on behalf of the leadership of the importance of the recognition of colleagues also reflects the affirmation of everyone on my ability to work, once again I would like to thank the leadership and colleagues for my trust, thank you!

By just coming to the club when an employee to grow into a foreman, I can y realize that the promotion is not only my position, colleagues are also the leadership of my expectations and their own shoulders. To be a good foreman is to do everything in the work of the staff as a role model, colleagues should be able to mobilize the enthusiasm of colleagues, give them full trust. I am doing exactly this, slowly accumulating details of experience, unreservedly applied to my work, and to improve their own management level.

As a member of the club, I use 100 percent of the enthusiasm and thoughtful service for guests to smile with satisfaction. Although my work is very common, but I never give up the pursuit because it is common. Because I am helping others every day, guests from me here to get satisfied with the service, I also from the guests satisfied with the eyes of the satisfaction of the satisfaction of the satisfaction, to find happiness.

As a receptionist, I not only have to be a good reception and cashier, but also responsible for the internal work of the Front Office Department, responsible for the Front Office Department of the receipt and custody of goods, attendance, etc. As a small housekeeper of the Front Office Department, I have to be a good receptionist and cashier, but also responsible for the internal work of the Front Office Department. As a small housekeeper of the front office department, I always follow the tenet of the club in terms of goods management - saving expenses and controlling costs. In order to save money, control office supplies, as small as receiving a pen refill I asked to replace the old with the new. I often remind the front office department every colleague with the use of a side of white paper to copy the internal use of information. I see the front desk welcome card one-time use is very wasteful, I took the initiative to propose to the manager of the recovery of the newer welcome card can be recycled, and got the manager's agreement. Through these controls, for the hotel revenue to make due contribution to the front office department. I can do the storage of goods in line with the account. Attendance, I adhere to the daily factual scratch attendance, monthly attendance in a timely manner to report, to ensure the normal operation of the department's work.

To the leadership: today if I run on the excellent staff, I will be very happy, but not proud, it will only spur me to continue to make progress, will do a better job. If I did not run on I will not be discouraged, I will work harder to further improve themselves.

Front desk manager personal work summary (four)

The past xxxx year is full of busy and happy year. At the end of the year, I stand in the old and new time station, looking back to the past, looking forward to the future, can not help but think a lot. In the past year, under the guidance of the group, in the department of leadership care and help and friendly cooperation between colleagues, my work and learning has been a significant development.

First, strengthen the business training, improve their own quality

In the front desk supervisor, foreman and colleagues of the enthusiastic help, my business skills have improved significantly. Front office department as the front of the hotel, each employee has to directly face the guests, so our staff's work attitude and service quality reflects a hotel's service level and management level. And the front desk is the face of the most core part, I know my responsibility, one of their own negligence will bring economic losses to the hotel. So in the work, I am serious and responsible to do a good job in every job, proactive to other colleagues to learn more professional knowledge, in order to strengthen their business level. Only in this way can I make myself in the business knowledge and service skills to further improve, in order to better provide quality service to guests, so that guests are pleased.

Second, "open source, cost control" from the small things from me

"Open source, increase revenue and reduce expenditure" is the pursuit of each enterprise. Under the leadership of the departmental leaders, we actively respond to the hotel's call to carry out cost-saving activities to control costs. In order to save costs, we use the recycling of used welcome cards for the hotel's internal staff, when the HSE room check-in, when the SALES to take guests to visit the room, we use these used welcome cards to load the key to reduce the amount of use of the welcome card, to the hotel to save costs. Printed report paper is used to make drafts, and all kinds of reports are printed on both sides as far as possible. Through these controls, the hotel revenue generation for the front desk should make a contribution, but also to do their own little power.

Third, to strengthen their own sales awareness and sales skills to improve the housing rate

In the department of leadership training to help, I learned some sales tips. How to report room rates to the guests, what kind of guests report what type of room rates? How to recommend a better room type to the guests who have reservations? And so on. Here I would like to thank our department head for unreservedly imparting these sales knowledge to us. In addition to increasing my own knowledge, I also actively make my own efforts to promote casual room sales. As long as the guests to the front desk, I want to do everything possible to let the guests stay, even if it is UG. so as to strive for a higher occupancy rate.

Fourth, pay attention to the coordination of work between departments, and colleagues friendly

The hotel is like a big family, departments and departments in the work will inevitably happen some unpleasant little things. As the hub of the entire hotel, the front desk has a close working relationship with the catering, sales, rooms and other departments. So in the daily work life, I always pay attention to their own words and deeds, take the initiative to deal with the various departments and colleagues to deal with good relations, respect for others at the same time also won the respect for themselves. Family and all things prosper, only in this way, our hotel, our group can make great progress.

In this year, I have grown a lot, learned a lot, but the shortcomings I also y realize and appreciate.

1. Lack of flexibility and initiative in the service, because of the fear of doing wrong and dare not boldly do.

2. Encountering unexpected events, lack of good psychological quality, can not calmly deal with the problem.

3. Cannot control the room well in the reception of large conference team.

The new year is about to begin, I will be in the hotel under the leadership of the leadership, down-to-earth, serious work. Proactively cooperate with the foreman, supervisor and leaders to complete the work, and strive to improve their overall quality, improve service quality, correct those deficiencies, and do a good receptionist. Strive to achieve better development in the group on this excellent platform, for the group's prosperity and dedication to their own modest contribution.

Front desk manager's personal work summary (five)

Yangtze River Hotel is a petrochemical plant's reception station, the first thing to do to the plant is to stay in the hotel. Let the factory to do things in the hotel to feel at home is my responsibility. So for every guest who comes to the plant I can do to make him happy to come, satisfied and return. They are also patient and careful to answer their questions about the factory situation.

For some guests to bargain on the price of the room, but also as far as possible to do to fight and stay, do not let them go out. Although sometimes in the price to make a little concession, but still very good to keep the guests. Instead of being irresponsible and saying it doesn't matter if they stay or not. This in my hands is also a great increase in room occupancy.

For guests to the hotel accommodation not only try to keep them stay, but also in the work of the convenience of the time to promote the hotel's food and beverage, as far as possible so that the guests live in the hotel, but also can eat in the hotel. More for the hotel to create profits.

For the hotel leadership work arrangements can also take into account the overall situation, and work hard. In short, they are in this year's work in the bland is dedicated, the grid abide by the duties, very well completed the tasks.

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