Home Inn points redemption method and gift delivery
Redemption method: Gift redemption only accepts official website, APP and WeChat submission, and does not accept other redemption methods such as telephone and door-to-door.
Distribution scope: Gifts are only distributed in Chinese mainland, please fill in Chinese.
Distribution method: physical gifts are sent by express delivery (except in areas where express delivery is not provided).
Delivery fee: The first delivery fee shall be borne by BTG Home Inn. If the gift cannot be delivered due to unknown address or incorrect mailing information, BTG Home Inn will not be responsible for re-mailing.
Expenses.
Delivery time: In case of holidays or out of stock, mail delivery will be postponed accordingly. If you don't receive the gift within two weeks from the date of mailing, please contact BTG Home Inn Customer Service Center in time. Express mail inquiry information is valid within 90 days after the gift is sent, and inquiry is no longer supported after the expiration.
Cancellation or change: Gift redemption application-once submitted, cancellation or change will not be accepted.
Extended data:
Matters needing attention
1. integral mall gifts are updated irregularly. The standards and rules for redeeming points for gifts are subject to the latest announcement or catalogue.
2. The specific selling price of the goods shall be subject to the integral price displayed on the order settlement page.
3. Gifts redeemed with points (including points plus money) BTG Home Inn does not provide shopping invoices, but it can also enjoy after-sales service according to national regulations, that is, send "after-sales goods" through the official account of BTG Home Inn WeChat, and click the link to upload relevant content and pictures. After the goods are sold, only orders within three months will be processed, and they will not be processed after the deadline.
4. The pictures of the gifts are for reference only, and the specific gifts are subject to the physical objects received.
Please sign for this gift. Please check the goods before signing for them. If the received gift is inconsistent with the actual exchange or damaged, please refuse to sign it on the spot and call BTG Home Inn Customer Service Center at 4008203333-2. After signing for it, you will realize that there is no quality problem with the goods.
6. In case of special circumstances, the customer service specialist will call you to confirm; You are also required to provide written confirmation letter and scanned copies (or photos) of relevant materials and send them to mtkf @ motel168.com. After verification, the customer service specialist will inform the supplier to deliver the goods as soon as possible.
7. During major events (such as Canton Fair, Chengdu Sugar and Liquor Association, etc.). ), special holidays can't use points for free rooms.
Home Inn official website-integral mall