Hotel position:

Middle shift floor attendant, Chinese restaurant attendant, Chinese restaurant manager, Chinese restaurant foreman, Chinese chef, Chinese chef, food delivery clerk, food delivery foreman, waiter, waiter foreman, banquet department manager, service center night waiter, service center waiter, service center foreman, floor foreman, cooked food worker.

day floor attendant, staff restaurant attendant, western restaurant waiter, western restaurant manager, western restaurant usher, western restaurant foreman, greeter, food delivery manager, hotel duty manager, hotel front office duty manager, hotel front office assistant manager, hotel front office manager, hotel front desk supervisor and hotel front desk clerk.

hotel business center, hotel business center attendant, hotel business center foreman, hotel foreign sales manager, hotel night shift supervisor, hotel lobby manager, hotel room handyman, hotel room cleaner, hotel housekeeping manager, hotel tour guide, middle shift supervisor of hotel room entrance department and deputy manager of hotel room entrance department.

Extended information:

Management level:

(1) Attendant operation level

If a hotel wants to provide high-quality services for its guests, it must be reflected by the service of waiters. Therefore, the quality, personal image, etiquette, politeness, language communication ability, adaptability, service skills and service skills of waiters are important conditions for hotels to improve service quality.

(2) The supervisor of the supervision layer

is mainly responsible for arranging the daily work, supervising the service work of the waiters in this shift and checking whether their services meet the service quality standards of this hotel at any time. As a supervisor, you should also assist the waiter in this class to work or serve in place at any time.

(3) department management

the department manager is mainly responsible for the division of work, leadership, command and supervision of the personnel in this department. At the same time, it is also responsible for formulating the work plan of the department, reporting the work of the department to the next higher level, and determining the business policy and service standards of the department in order to obtain the greatest economic benefits.

(4) General Manager's decision-making level

The general manager of the hotel is mainly responsible for formulating the business policy of the enterprise, determining and finding the tourist market and development goals of the hotel, and the principle of hotel management: the hotel is a service industry facing the society, and it needs the close cooperation of all departments to complete the customer service work, which is completed by all positions. This requires a unified management principle to maintain the operation of the hotel.

Resources:

Hotel _ Baidu Encyclopedia