The main work of the front office is:

1, do a good job on the collection of guest information and archiving work, and verification of relevant information.

2, reception of guests, timely handling of guests in the hotel encountered difficulties and requirements, to provide appropriate services and necessary assistance.

3, to provide inquiry services, but remember not to casually inform the guest information to others.

4, pay attention to the hotel's various promotional activities, marketing rooms and hotel facilities and services.

5, to participate in the regular meetings of the receptionist, there are problems in a timely manner, to promote the spirit of ownership and sense of responsibility.

Food and Beverage Front Office Job Requirements

1, during the work period, always keep the service desk clean and tidy.

2, hairstyle should be combed neatly and cleanly, long hair should be dished up, short hair should be flush with the ear, shall not dyeing different color hair and combing strange hairstyle.

3. Only one small earring and one ring are allowed to be worn during working hours.

4. No heavy make-up is allowed, but light make-up, light perfume, hands and face should always be hygienic, no long nails, no colored nail polish.

5, all in the rest room to dress up and change uniform.

6, the service desk personnel should maintain a proper sitting posture, elegant demeanor, found that a customer came to consult, should quickly stand up to greet.

7, when talking with the guests, we should wear a smile and look at each other with a gentle gaze. Speaking expression, action should be moderate.

8, dense traffic to maintain a standing posture, and customers should try to talk concisely.