Chef excellent staff materials
I have been working since October 2011 to the store, in December 2005 due to the arrival of maternity leave the hotel, in March 2007 to return to the front desk of the hotel position, in August 2011 due to the hotel needs to be transferred to the business center work so far.
In the hotel work for so long, in fact, I did not make a great contribution to the company, and did not make a special worthy of bragging about the performance of I just try to do a good job belonging to their positions, and do their best to try their best as soon as possible to complete their duties. In the front desk work period, I ask myself to do: First, in accordance with the requirements of the hotel strict work and rest time, to help new employees as soon as possible to familiarize themselves with the situation of the hotel as soon as possible, as soon as possible to enter the work state; Second, try to cooperate with the work of various departments to ensure that their positions on the link with the next link to do their own perfect communication; Third, with the reception team to do a good job in the reception of the guests.
Our hotel is a four-star foreign hotel, in the front desk we witnessed the hotel as a window of the Baoding enterprises as. Remember once a Hong Kong guest morning rush at the front desk after checking out formalities left the store, in our cleaning up the front of the sugar paper, cigarette holders found that there is a passport was left in the front desk under the counter, I found that is just left the guest, I foresee that this will have a great deal of trouble for the guests, and then according to the guests to leave the ` cell phone number to contact the guests, but left the field phone, and has been shut down, immediately after I only contacted the guest. I had to contact the guest's visiting organization. Then I had to contact the visiting organization of the guest, which was Air China Huiteng. Because of the lack of relevant information can only find the office staff, in the inquiry the unit staff mentioned that the guest may go to the business center of a unit, I inquired through 114 to the company's phone call, as expected, to find the departure of Mr. Lin, who surprisingly did not find the lost passport. Later, by the hotel concierge will passport to the hands of the guest, the guest is very grateful and asked for a gift of money, were politely declined, the guest said that the next time he will definitely stay in the hotel, and recommend the hotel to his friends. There is a saying that because there are careless guests, we need to be careful. I think that meticulous service and good teamwork may be the ultimate goal of management in our service industry.
Summarize their own experience, learn from experience, learn from others, try to do their own work faster and better than once, as much as possible to improve efficiency, and colleagues get along with harmony and cooperation. I think that the company's evaluation of the activities is also to every employee to convey and explain as long as there is to pay, as long as you do a good job belonging to your share of the work, there will be a return on the ordinary truth. I firmly believe that we will do better in the future. The development of the international club let us grow, our *** with efforts to make the hotel more brilliant.
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