1, you need to enter the room in strict order. You can't just knock on the door once and go straight into the room. You are not allowed to peep into the room through the peephole.

When tidying the room, try to leave the door open until the work is over. If the wind is strong, it is not suitable to open the door. You should hang a work card on the handle outside, which says "The room is being cleaned".

3. Dry rags and wet rags should be used separately, and special towels should not be mixed. It is forbidden to use towels as rags in guest rooms.

4. If there are guests' belongings in the room, they should be sent to the front desk in time, and the guests' belongings should not be turned over at will. If there are valuables left by customers, they should be handed over to the front desk in time to contact customers.

5. If any potential safety hazard is found in the work, it shall be reported and handled in time.

6. In the process of customer service, if the questions raised by the guests cannot be answered, they should immediately report to the leader at the next higher level and make a reply after asking.

Room inspection procedure:

1. Knock on the door, introduce yourself and enter the room.

Turn on all the lights and make sure they are in working condition. Check the door from the outside to the inside for scratches, fingerprints, paint, etc. There is no noise when opening and closing the door, the door lock and safety chain are intact, the door mirror and fire diagram are clean and free of stains, and the door handle is neatly hung with "Please clean immediately" and "Do not disturb" signs.

3. Check the mirror, photo frame and luggage rack to make sure they are clean and in good condition.

4. Check items, such as coffee and tea, two teacups, saucers and spoons, wine list and bottle opener.

5. Check the number and cleanliness of cups.

6. Check whether there are fingerprints inside and outside the refrigerator to ensure that the beverage is intact.

7. Make sure the top of the refrigerator and the mirror are clean, and check the lighting to ensure that they are clean and intact when used. Check for debris and stains and report equipment problems.

8. Check whether the TV cabinet and the top are clean and whether the cupboard door can be opened and closed freely. There should be no debris and stains in the corner, and the TV turntable can rotate freely.