What does one-stop funeral service mean? It is normal for people to live, die and die. When dealing with the aftermath, people often hear that funeral services are one-stop, and many people don't know the meaning. Next, I will take you to understand the significance of one-stop funeral service.
What does one-stop funeral service mean? 1
That is to say, leave people's affairs behind to help you guide, such as setting up a mourning hall, docking funeral parlour, funeral, cemetery selection and so on. Generally, it is a team operation. Give it to them!
One-stop process of funeral service
Professional guidance
Negotiate an agreement
Clean your body and clothes.
Hearse shuttle
Decorate the farewell hall
Make up for death.
Farewell to the body
Cremation in a box
Ashes burial
What does one-stop funeral service mean? Encyclopedia of one-stop funeral services
File notification
Notice of the Civil Affairs Department of Jiangxi Province on Printing and Distributing the Guiding Opinions on "One-stop" Funeral Services in Jiangxi Province
Jiangxi Provincial Department of Civil Affairs on Issuing
Notice on Guiding Opinions on "One-stop" Funeral Services in Jiangxi Province
(Gan Min Zi [20 12]No. 172)
City, county (District) Civil Affairs Bureau:
In order to thoroughly implement Scientific Outlook on Development, better protect and improve people's livelihood, and improve the ability and level of funeral services, the Provincial Civil Affairs Department decided to implement "one-stop" funeral services throughout the province from 20 13. The "Guiding Opinions on One-stop Funeral Services in Jiangxi Province" are hereby printed and distributed to you, please follow them carefully according to the actual situation.
Civil affairs department of Jiangxi province
20 12 12 19 February
Guiding opinions
In order to thoroughly implement Scientific Outlook on Development, better protect and improve people's livelihood, and improve the ability and level of funeral services, the Provincial Civil Affairs Department decided to implement "one-stop" funeral services throughout the province from 20 13. In order to carry out the "one-stop" service of funeral, the following guiding opinions are put forward.
Important significance
"One-stop" funeral service is based on summing up the experience of funeral system in our province, such as "Quality Service Month", "Style Month" and "Serving the People and Striving for Excellence", etc., systematically combing, integrating and upgrading related funeral services, forming a complete funeral service chain, ensuring the "convenient, fast, civilized and thrifty" service for the people.
Carrying out "one-stop" funeral service can meet the needs of bereaved families to the maximum extent, effectively enhance the overall strength of funeral service units, and actively advocate the new funeral fashion of ecological civilization, which is a concrete embodiment of implementing Scientific Outlook on Development, a concrete measure to implement the funeral policy of benefiting the people, and an urgent need to safeguard the vital interests of the people and build a rich, harmonious and beautiful Jiangxi. Civil affairs departments at all levels should fully understand the significance of developing "one-stop" funeral service from the height of building a harmonious society and aiming at improving the public service ability of funeral, earnestly strengthen leadership, meticulously organize, solidly promote, constantly enrich forms and expand contents, and strive to make "one-stop" funeral service a brand of funeral service that the masses are satisfied with.
fundamental principle
(A) people-oriented, advanced concept. Adhere to the needs of the masses as the starting point and the end result of services, organically combine basic funeral services with extended services, take "showing humanistic care" as the core concept, "giving people away with the most beautiful life" as the lofty mission, and "honesty, safety, standardization and low carbon" as the key indicators to continuously meet the growing diversified and personalized needs of the people.
(2) Standardized service, convenient and efficient. Taking standardized and standardized services as the starting point, we will establish and improve various service systems and service specifications, improve the operating mechanism, and run the service concept of "high efficiency, high quality and convenience" throughout the whole service process to provide convenient and efficient funeral services for the people.
(3) Cultural guidance, civilization and thrift. Vigorously carry forward the advanced funeral culture, actively advocate green funeral, humanistic funeral and funeral for the benefit of the people, so that changing customs, saving resources, optimizing the environment and being civilized and frugal have gradually become the mainstream value orientation of the people in funeral activities.
(4) step by step, continuous innovation. Persist in proceeding from reality, adjust measures to local conditions, and gradually improve and expand the service content from the most needed and acceptable projects of the masses. At the same time, we will further promote institutional innovation and improve facilities and equipment, solve hot and difficult problems in funeral services with development ideas and methods, and promote the implementation of various policies for Huimin funeral.
Target task
Before the end of June, 20 13, all districts and cities should select at least 1 funeral parlours to carry out the "one-stop" service pilot, implement the "first-line" white service, "family-style" wake service, "one-stop" escort service and other family services, and guide the mourners to handle the funeral activities in the funeral parlour. Before the end of 20 13, the pilot work of "one-stop" service for cemetery units in various districts and cities should also be fully rolled out. By the end of the "Twelfth Five-Year Plan" period, the province's1/district-level funeral service units and more than 80% county-level funeral service units will fully carry out "one-stop" funeral services; After the death of urban residents at or above the county level, the remains will be transported to the funeral home within 4 hours, and all of them will go to the funeral service unit to handle the funeral. It is not allowed to set up a mourning hall at home, and put an end to funeral customs such as building a mourning shed in public places, parking corpses and placing wreaths, mourning on the upper reaches of roads, throwing paper, burning relics and sacrifices, playing drums, doing Dojo in the community, and disturbing people by noise. This is strictly forbidden.
main content
Funeral service units integrating funeral parlours and cemeteries should establish a complete service chain of "contact-pick-up-storage-wake-mourning-cremation-burial-sacrifice sweeping" according to the service process, launch a "package" service project for benefiting the people, and implement the system of "one phone call, one procedure and one payment". Funeral service units separated from funeral homes and cemeteries shall refer to the establishment of corresponding service chains.
1, contact customer service. Unified funeral public service telephone numbers in all districts and cities, such as applying for the special service number starting with "96", provide public funeral information consultation and body pick-up call service for urban and rural residents free of charge. Funeral service personnel should use Putonghua and standardized service terms when answering the phone and receiving consultations, accurately understand the needs of bereaved families, inform the service process and independently prepared documents in detail, properly arrange follow-up services, and seriously accept complaints and suggestions.
2. The body was taken away. The body color and logo of the vehicle transporting the remains are uniform, and the vehicle is intact, clean and equipped with funeral supplies. The body transport personnel shall be dressed neatly, civilized and courteous, and use standardized service terms. Funeral service personnel will serve with the car and distribute service guides, "menu-style" consumption cards and service quality tracking cards to the bereaved families as soon as possible.
3. Body storage. Establish and improve the registration procedures for the transfer of the remains to the funeral home and the identity information files of the deceased, and carry out selective services such as cleaning, repair, beauty, antisepsis, refrigeration and dressing of the remains according to the wishes of family members.
4. Wake-up call. The establishment of "family-style" wake service places should include mourning halls, activity rooms, lounges, guest rooms, bathrooms and other functional rooms, equipped with beds, sofas, tables and chairs, televisions, air conditioners and other living facilities. , provide professional wake-up guidance and create a "hotel-style" wake-up service.
5. Mourning ceremony. The implementation of "one-stop" escort service, the funeral service unit or funeral family members designated funeral attendants, providing services from service consultation, project selection, family wake to memorial service and other mourning activities. The implementation of appointment on-site guidance service, according to the bereavement needs, by the funeral staff in the time agreed by both parties to guide family bereavement activities.
6. cremation of the remains. In strict accordance with the "cremation notice", and after the approval of the identity information of the remains, the remains were cremated, and the cremation information files were established and improved. Ensure that the cremation facilities and equipment are in good performance, clean and tidy, and it is strictly forbidden to flip and pick up the remains at will during cremation. According to the wishes of bereavement, we will carry out selective etiquette services such as putting the remains into the furnace, picking up ashes and loading them.
7, ashes burial. According to the principle of equality and mutual benefit, sign a tomb use contract with the bereaved family, and establish and improve a complete tomb information file. According to local customs and habits, design civilized, solemn, thrifty and memorial activities that meet the needs of the masses, and guide survivors to carry out ashes placement and memorial activities.
8. Sweeping service. In accordance with the relevant national standards, evacuation, vehicle parking and sacrificial burning areas will be set up, supporting facilities such as fire fighting and theft prevention will be built, and reading glasses, crutches, wheelchairs and other auxiliary devices and grave file inquiry services will be provided free of charge. Ensure the safety of people's travel during the Qingming Festival and the peak period of winter solstice, provide low-carbon civilized sacrificial supplies such as flowers and electronic firecrackers at cost, and carry out entrusted sacrificial services.
9. Catering and accommodation services. According to the needs of bereaved families, provide necessary catering and accommodation services during the wake, build hotel catering places of appropriate scale, set up halls and boxes respectively, and provide necessary electrical equipment such as air conditioning and stereo, and provide lunch delivery and funeral banquet services according to the requirements of bereaved families. Catering services shall meet the requirements of relevant national standards, and the price shall not be higher than the same standard banquet price of catering hotels.
Specification requirements
Funeral service units should comprehensively refine the rules, regulations and service standards of each unit, occupation and post in accordance with the requirements of management systems such as ISO900 1 quality standards, ISO1400/environmental standards and SA8000 social responsibility standards, and improve the social credibility and mass satisfaction of the funeral industry by grasping norms and services.
1, service system. Establish and improve the post responsibility system, service commitment system, time-limited completion system, first inquiry responsibility system, AB post work system, dereliction of duty investigation system, one-time notification system, assessment system and other management systems. Standardize and improve the funeral service items, charging standards, service contents, service procedures, service commitments, service supervision and other service systems.
2. Service standards. In strict accordance with the requirements of 7 funeral service standards such as funeral reception service of the Ministry of Civil Affairs, 5 cemetery service standards such as memorial service and sweeping reception service, and 6 funeral professional standards such as funeral service standards of our province, funeral services will be carried out. All professional service personnel can accurately publicize funeral policies, objectively introduce service contents and handle funeral business skillfully.
3. Service mode. Make full use of the achievements of modern information technology, and promote the standardization of funeral service units by establishing portals, opening public service hotlines, publishing service Weibo, publicizing service guides, service processes, service standards and service commitments, providing network data download and service inquiry, and accepting grid consultation and complaints and suggestions.
safeguard measure
(1) Strengthen organizational leadership. All localities should fully understand the significance of carrying out "one-stop" funeral service, strengthen leadership, make careful arrangements, and regard "one-stop" funeral service as the key innovation content of the province's civil affairs system management service. All funeral service units should carefully plan, conscientiously implement, sum up experience in time, constantly enrich and improve the funeral "one-stop" service items and standards, and innovate and expand the contents and measures of funeral services that benefit the people and facilitate the people. The Civil Affairs Bureau of each district submitted the work plan of "one-stop" funeral service in Tomb-Sweeping Day before 20 13.
(2) Strengthen departmental cooperation. Actively and steadily promoting funeral reform is the premise and foundation of implementing "one-stop" funeral service. Civil affairs departments at all levels should actively strive for the great attention of party committees and governments, incorporate funeral reform into the important content of the creation of civilized cities and the construction of new countryside, establish and improve the coordination and promotion mechanism for promoting funeral public services composed of civil affairs, finance, human society, health, public security and other departments, and strive to create "funeral services" between administrative departments and funeral service units. Township civil affairs offices and village (neighborhood) committees should give full play to the role of the masses as "caring people", do a good job in publicizing funeral policies and seamlessly connecting the masses with funeral service units.
(3) Improve service facilities. All localities should increase public investment in basic funeral service facilities and equipment, and constantly enhance the capacity of public funeral services; Welfare lottery public welfare fund can be used to support the "one-stop" service of funeral and funeral services and other facilities and equipment construction. Funeral service units should scientifically set up service functional areas such as reception, waiting, negotiation, wake, and supplies display, and support corresponding convenience service facilities and equipment; Choose a place not far from densely populated areas but relatively remote to set up urban and rural funeral service stations according to local conditions, and build a family-based funeral service room for the masses to focus on funeral activities as a supplementary place for funeral activities in funeral homes; Give full play to and expand the function of corpse pickup vehicle as a mobile service point, and provide basic funeral supplies, funeral reform propaganda, service consultation and follow-up connection of funeral service units for bereaved families while carrying out door-to-door corpse pickup service.
(4) Pay attention to publicity and guidance. All localities should strengthen the "one-stop" funeral service and the propaganda and interpretation of the funeral policy of benefiting the people, timely understand and grasp the reasonable funeral needs of the masses, make the funeral concepts of "benefiting the people, facilitating the people and benefiting the people" and "green, civilized and frugal" deeply rooted in the hearts of the people, enhance the understanding and support of all sectors of society for the funeral reform, improve the enthusiasm and initiative of the masses to participate in the funeral reform, and create a good social environment for the scientific development of the funeral cause.