The hotel front office supervisor needs to be fully responsible for reception and inquiry in the front office, and supervise the staff to provide efficient and high-quality services to the guests. Directly responsible to the front office manager; Preside over the regular meeting of front office work, upload and issue, and do a good job in coordination between this department and other departments; Responsible for the handling of guest complaints; Responsible for checking the appearance and working conditions of employees every day.

The hotel front office supervisor should also be responsible for the following tasks:

To master the training of employees;

be responsible for mastering the room status of the current day and the next day, and check with the reservation department before leaving work;

check the rooms of guests with special requirements and ensure that these special requirements are taken care of;

apply for items in time to ensure that there are enough office supplies at the front desk;

Assist the assistant manager to check the hygiene of the lobby, display promotional materials such as hotel introduction, and temporarily take over the work of the assistant manager during the meal time;

responsible for making relevant monthly reports;

strive to complete the tasks assigned by the front office manager or other management departments.