1, contact customer service: through the platform to provide contact information with the customer service or technical support team to get in touch, customer service personnel will be able to help retrieve the user name or provide other appropriate solutions.

2, retrieve the password: registered to provide an e-mail address or other personal information, you can "retrieve the password" function to reset the password, the process will display the user name used before.

3. Re-register: If you can't retrieve your username and reset your password in any of the above ways, the last option is to try to re-register for a new account. When re-registering, be sure to use different personal information than you used for your previous account, such as your email address and cell phone number.