Legal analysis: 1. As a catering institution, private hotels need to undertake certain security obligations. If the hotel fails to fulfill its security obligations and causes customers to be injured, the hotel needs to bear all the responsibilities of the customers' injuries and compensate the customers for their losses.

2. If the hotel has fulfilled its security obligations and the customer slips and gets injured while eating in the hotel, then the customer needs to bear the responsibility, and the hotel does not need to bear the responsibility.

3. If the customer's slip is due to the negligence of hotel security and the customer's own reasons, then both parties need to bear corresponding responsibilities according to their own faults. Customers and hotels can bring a lawsuit to the people's court when the liability for compensation is not clear, and the people's court will make a judgment and ruling.

Legal Basis: Interpretation of the Supreme People's Court on Several Issues Concerning the Application of Laws in the Trial of Personal Injury Compensation Cases Article 6 If a natural person, legal person or other organization engaged in business activities such as accommodation, catering, entertainment or other social activities fails to fulfill its security obligations within a reasonable range and causes personal injury to others, the people's court shall support it.