With the continuous development of China's retail industry and the advent of the Internet era, the competition in the retail market has become increasingly fierce, and cashier, as an important part of retail workers, has gradually attracted the continuous attention of enterprises and theoretical research circles. The following is the workflow of cashier in catering industry that I compiled for you, for your reference, welcome to read! Flowchart of cashier's work in catering industry
Management system of cashier in restaurant
(1) Prepare a reserve fund for another ticket, and don't wait for the guests because they can't find another ticket, or temporarily find a place to change another ticket.
(2) Prepare the required bills before going to work, and check whether the bills are missing or missing.
(3) The restaurant receipt must be stamped by the cashier before entering the kitchen to serve food.
(4) The bill shall be clearly filled in according to the specified columns, and the amount of the bill shall not be altered. The cashier must stamp and sign the bill after listing it.
(V) Handling rules of cashier settlement method
1. Cash settlement
After receiving the cash from the guest, immediately stamp the cash receipt on the bill and hand over the invoice to the guest (the cash receipt stamp is not allowed before the cash is received).
4. Accommodation account settlement:
Require guests to show their room cards (no NP cards) that can be charged. Please sign the bill and write down the room number of the bill, and check whether the signature of the guest bill is consistent with the signature of the room card, whether the room number is consistent, whether it is expired, and stamp it on the bill after verification. Has the transfer room card been approved? Chapter, and send it to the cashier at the front desk in time to prevent the guests from checking out early and causing bad debts.
5. foreign guest account settlement:
according to the number of people indicated on the task list of the food and beverage sales department, the account shall be settled according to the meal standard.
6. Settlement of hospitality account:
(1) When guests dine with the exemption form, they must see clearly the settlement method of the exemption form. Is that right? Pay now? , the guests are required to pay cash; Is that so? Transfer number? , the diners are required to sign, write down the transfer room number, and handle the guest account; Is that so? Hospitality? , it is treated as a hospitality account.
(2) If the hotel leaders treat guests and dine at zero (without exemption), the amount of the hospitality bill will be calculated at a certain discount of the actual consumption amount, and the relevant hotel leaders will be asked to sign it for the hospitality account.
7. comprehensive consumption card settlement
comprehensive consumption card settlement is similar to foreign guest account settlement. First, please show the comprehensive consumption card to see if there is any balance in the card, and then fill in the guest's consumption amount on that day? Consumption amount? Column, and the balance amount. Then ask the guest to sign the bill and write down the name of the company, and then check whether the guest's signature is consistent with the signature of the consumer card unit manager. On the final bill? Comprehensive consumption card? And handle the foreign guest account.
(6) For long private rooms, you can have a room card with a hanging account, and for individual guests, you can have a meal at zero point with a VIP card. According to the hotel regulations, you can give certain discounts, and ask the guests to sign the bill.
(7) Handling regulations on driver's fee withdrawal:
The withdrawal of driver's fee (cash) required by guests for dining must be controlled within 11% of the consumption amount of the day.
(VIII) Handling method of deposit
1. Advance deposit:
Advance deposit issues a receipt, cash is received with a cash receipt stamp, and check is received with a check receipt stamp.
2. Refund of deposit:
Guests who want to refund the deposit must return the deposit receipt. If the original down payment is cash, it can be refunded; If the original deposit is a check, only the check can be returned.
3. If the guest loses the deposit receipt in advance, after checking with the financial stub, please ask the guest to sign his name on the stub and indicate that the receipt has been lost.
(9) Provisions on the treatment of invalid bills:
If the bill has to be invalid due to the wrong amount or invalid receipt, the reason for invalidation must be stated on the invalid bill, and the bill number should be reopened, and the supervisor of the restaurant on duty should sign the certificate or ask the cashier supervisor for a visa. The invalid bill must be complete and invalid at the same time, and fill in the work form and transfer it to the finance department together with other bills.
(11) The cashier's work table shall be filled in from small to large according to the detailed classification of bills.
(11) Make a restaurant business daily report according to the breakdown of work, and fill in the items required in the report clearly.
(12) Check whether the cash, cheque and credit card received are consistent with the amount in the statement.
(13) After checking the cash, cheque and credit card correctly, release the cashier's package and write down the cashier's point, shift, date, name, face value and total amount of cash, number and total amount of cheques and number and total amount of credit cards on the package.